LEADERS ARE PEOPLE
DEVELOPERS
This is an important point because when you
truly put the customer at the centre of the
company's value creation in all you do and how
you think, this ensures a multitude of wonderful
things will happen;
• it galvanizes the team to work for the greatest
possible customer experience not just sales
• empowers and encourages all employees to
have a voice in innovation and to serve the
community
• it makes employees think of
themselves as potential customers and bring real
and workable ideas to the table
• focuses the team development around delivery
of value creation, not just task completion – a
quantum leap in employee thinking and one
that must be taken by all
LEADERS ARE TASK
ALLOCATORS
they need to develop the skill of orchestrating
complex ecosystems. This also means leaders
need to be cross-disciplinary in background and
need a good handle on diverse areas like HR,
IT and Communication, especially social media
and in my industry new retail technologies. We
can delegate but never abdicate.
LEADERS ARE MOTIVATION STIMULATORS
By focusing on value creation and by motivating.
Today's leaders are based on strengths, not titles.
Teams need the three C's collaboration, content and choice and the big R
of recognition to ignite their creative potential.
Leadership is a state of mind that embraces all of these points...it's about Vision, Spirit,
Intention and Character, getting diverse individuals to work together as a team and
inspiring the best leadership from within. One of the most overlooked resources at your
disposal are entrepreneurs and leaders from within.
A leader can be anyone on the team who has a particular talent. This recognition of
insider knowledge and leadership has become mainstream promoted by the creation of
the company campus type environments of Google and Facebook. Anyone and everyone
can contribute who can creatively think out of the box, has a great idea or experience in
a certain aspect of the business or project that can prove useful to the manager and the
team.
So as leaders, how should we lead, inspire and develop? Great leaders choose their
leadership style like a fashionista chooses a pair of high heels to accompany an outfit for
an occasion: with a calculated analysis of the matter at hand, the end goal and the best
tool for the job.
Research says a manager's leadership style is responsible for 30% of the company's
bottom-line!
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