2016- TM India

34 – www.travelmarvel.com.au – General Information & Conditions GENERAL INFORMATION & CONDITIONS The following terms and conditions ('booking conditions') form the basis of your contract with Australian Pacific Touring Pty Ltd ('Travelmarvel', 'we' or 'our'). Please read them carefully as they set out your and our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions, that you agree to them and that you agree to them applying to your holiday arrangements that you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking conditions to your 'holiday package' are references to the tour or cruise package you have booked with Travelmarvel. References to "excursions" are references to short trips or tours included or available as part of your holiday package. GOVERNING LAW These booking conditions are governed by the law in force in Victoria, Australia. BEFORE YOU BOOK PRICES – DEPOSITS – DISCOUNTS – PAYMENTS Your booking price will be set out in this brochure unless it is varied by advertising or a special offer, or is changed after the publication date for any reason, including without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel surcharges, airline charges, a force majeure event or other material increases by suppliers. Once you pay your deposit your holiday package price is guaranteed (except for any changes resulting from a force majeure event – see below). A $1,000 non- refundable security deposit per person, per holiday package is required within seven days of booking confirmation. A second deposit of $1,000 is required 30 June 2015 when booking the Earlybird Special. Deposit requirements may vary when booking a special offer. Final payment of the balance of your holiday package price is due 100 days prior to departure unless stated in the terms of a special offer. Travelmarvel reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received by Travelmarvel within the specified time. All fares and charges are in AUD. Payment in full is required at time of booking for reservations made less than 100 days before departure from Australia. If Travelmarvel is unable to confirm your reservation, all monies will be refunded. TRAVELLING WITH MINORS Children under 12 years of age are not recommended on tours and cruises. Children under 18 years of age must be accompanied by an adult and share their accommodation with an adult. INCLUDED IN OUR LAND TOUR PRICE All flights within India and Sri Lanka, airport taxes, coach/cruise travel, gratuities for all land/cruise arrangements including local guides, drivers, restaurants, luggage service (one bag) & port charges if applicable. Accommodation, sightseeing, shore excursions on cruises, and services of an Travelmarvel Tour and/or Cruise Director are included as indicated in the itinerary. FLIGHTS IN INDIA & SRI LANKA Economy flights within India and Sri Lanka are inclusive of airport taxes. These flights must be booked by Travelmarvel and are subject to change. Internal air prices are valid at the time of publication. Surcharges may apply for all departures. In-flight catering on all internal Indian airlines is basic, and normally consists of sandwiches and snacks served with tea or coffee. In India and Sri Lanka it is not uncommon to experience last minute changes or cancellations to airline schedules. Travelmarvel cannot guarantee exact arrival and departure times for carriers and operators used by Travelmarvel and Travelmarvel will not be liable for failure to make connections with any other services or attractions beyond its control. TRANSFERS Airport transfers are included on the first and last day of the holiday package at designated times. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss the pre-booked transfers must make their own way to/from the ship/hotel at their own expense. Some holiday packages include group transfers from or in between airports/hotels/ships and vice versa. A group transfer is generally a shared transfer and the type of vehicle used will normally be dependent upon the size of the group. NOT INCLUDED IN OUR LAND TOUR PRICE Airfares between Australia or New Zealand and India or Sri Lanka, Select Experiences, meals and drinks other than those specified in the itinerary, passport and visa fees, excess baggage, vaccinations, government taxes and laundry. CHOOSING YOUR HOLIDAY The holidays contained within this brochure are for 2016 departures. To maximise your enjoyment of your Travelmarvel holiday and to ensure that it lives up to your expectations it is important that you choose the right holiday package for you. Our brochures contain limited information, however, there is more information online at www.travelmarvel.com.au and our qualified staff are available to discuss your options. HOTELS In more remote places, hotel standards may not be quite as high as in major centres. Travelmarvel endeavours to utilise the most suitable accommodation available in each destination to ensure that passengers enjoy high levels of cleanliness, comfort and service. The hotels listed in this brochure will be used on almost all holiday packages, however, if a change is necessary for any reason, Travelmarvel will endeavour to ensure that alternative accommodation is of an equivalent standard to those shown. Hotel rooms are generally not available for check-in before 3pm and require check-out by 12pm. TWIN OR DOUBLE ROOMS Accommodation in all hotels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated. SOLO TRAVELLERS A limited number of single rooms/suites/cabins may be available by request at time of booking your cruise/holiday package. Single rooms/suites/cabins are usually smaller than standard twin or double rooms and often only have one single bed. PASSENGERS NEEDING SPECIAL ASSISTANCE Travelmarvel welcomes passengers with disabilities or special needs provided they are accompanied by a companion capable of providing all necessary assistance. Any disability or medical condition requiring special attention must be reported to Travelmarvel at the time of booking. Travelmarvel will make reasonable efforts to accommodate the special needs of disabled passengers, but is not responsible for any denial of services by carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses. Coaches, and minibuses are not equipped with wheelchair ramps. No ships have elevators. Cabin doors and restrooms on river ships are not wide enough to allow access by standard wheelchairs. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the river cruise ship is at anchor. Travelmarvel is unable to provide individual assistance to any passenger for walking, dining, boarding or alighting coaches or other transportation vehicles or other personal needs. VISA & PASSPORTS All passengers must have a valid passport that is valid for at least six months after the holiday package return date. Passengers must consult with the appropriate consulates to ensure that they have any applicable visas for countries included in the holiday package prior to departure. Passengers are solely responsible for meeting necessary passport and visa entry requirements and paying all associated costs. Travelmarvel is not responsible for delays or missed portions of the holiday package resulting from incorrect travel documents or visas. At the time of printing, the following applies: India – passengers entering India must obtain a visa prior to departure from Australia. Sri Lanka – an electronic travel authorisation is required to enter Sri Lanka via the website www.eta.gov.lk. HEALTH & FITNESS A good level of fitness and health is required to participate on Travelmarvel's holiday packages. In some destinations there are extensive sightseeing excursions by foot and which includes climbing of stairs. Mobility is needed for boarding steps on coaches, river ships and trains. We recommend a visit to the doctor and dentist before travelling to overseas destinations. It is your responsibility to advise Travelmarvel of any pre-existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other passengers. Vaccinations are required for travel to India and Sri Lanka. SELECT EXPERIENCES Minimum and maximum group numbers apply on some Select Experiences excursions. If your first choice of a Select Experience excursion is unavailable you may be asked to choose an alternative. Please choose your selection carefully, some tours are more active than others. VISITING TEMPLES & MOSQUES IN INDIA & SRI LANKA When entering temples and mosques in India and Sri Lanka, shoes will need to be removed and arms and knees will need to be covered. PUBLIC HOLIDAYS & FESTIVALS Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays may result in a reduction of facilities and entertainment. LATE BOOKINGS & SPECIAL OFFERS Many of the hotels and holiday packages included in our late bookings promotions or special offers are also featured in Travelmarvel's other main brochures and on its website. Late booking promotions and special offers do not apply to existing bookings unless otherwise stated. BOOKING & PAYING FOR YOUR HOLIDAY AIRFARES Air travel is arranged with independent airlines. Travelmarvel will arrange air travel as advertised in connection with you holiday package or otherwise arranged with Travelmarvel. All airfares are subject to flight and booking class availability. Airfares will be booked and ticketed upon receipt of your deposit to avoid price or tax increases. Airport taxes vary for each departure point and routing of airline. Airline schedules are subject to change without notice. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non-refundable. Name changes and voluntary date and schedule changes will incur fees. Travelmarvel is not liable for delays or disruptions of air travel. Once tickets are issued Travelmarvel will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights. OUT OF DATE RANGE FLIGHTS If airlines have not published their schedule at the time this brochure was printed or at the time of booking, Travelmarvel will estimate the cost of airfares connected with your holiday package. When the airline releases flight inventory and airfares, Travelmarvel will confirm seats and pricing to you by sending you an updated invoice. Once flights have been confirmed by you and payment has been received Travelmarvel will issue your ticket/s. TRAVELMARVEL DEPOSIT CANCELLATION COVER Conditions apply. Deposit held in credit will exclude fees imposed by third parties in relation to – air and rail travel, hotels and cruises. When booking airfares through Travelmarvel (including when taking advantage of a special offer that includes air travel) standard airline cancellation fees will apply. In the event of cancellation, these fees will be deducted from the deposit paid, and therefore the credit being held. Deposit Cancellation Cover applies to new bookings only. After five years, unused credit funds will incur the original cancellation conditions as per brochure. This does not replace travel insurance, which we strongly recommend is organised at the time of booking. TRAVEL INSURANCE Travel Insurance is not included in your holiday package. For your protection we strongly recommend that you purchase comprehensive travel insurance that includes (without limitation) coverage for medical expenses, loss of luggage, cruise and land content and airfare charges that may occur due to cancellation, disruption, loss of deposit or strikes. TRAVEL INFORMATION & DOCUMENTS After booking you will receive an invoice with all important information relevant to your holiday package. We strongly recommend you check the details carefully and read the included information. Please ensure that you check your flight timings carefully on your tickets, particularly early am departures. Approximately 21 days before departure you will receive your eticket together with your final itinerary. However in the case of late bookings, charges or late payment, tickets may be emailed to you. SPECIAL REQUESTS Where a special request (eg. diet, room location, twin or double bedded room, a particular facility at a hotel, flight seat requests and/or particular meals) is an important factor in your choice of holiday, you must advise us when your booking is made. Travelmarvel will pass your request onto the hotel, airline or other supplier but cannot guarantee that it will be accommodated. Travelmarvel will also pass on any dietary requests to the airline but we strongly recommend that you check directly with the airline once your tickets have been issued. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

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