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HEALTH AND SAFETY TIPS FOR TRAVELERS As you are about to embark on a foreign vacation, there are certain things of which you need to be aware. Apple Vacations strongly recommends that you visit the portion of United States Department of States' website: www.travel.state.gov, which deals with foreign travel. Specifically, you should read tips on foreign travel and travel warnings for the country or countries you plan to visit. Although foreign travel is exciting and rewarding, you must keep in mind that you are not traveling in the United States and extra caution is required to make your trip happy and successful. Just a few of the issues you need to be aware of are: medical standards and training of emergency responders and resort medical facilities vary greatly. If you have medical issues or concerns about medical services, we urge you to contact the particular property, as health care abroad may not be the same as you might expect at home. Sports and aquatic equipment, especially scuba gear, may not meet U.S. safety standards and many resort pools and beaches may lack lifeguards. Balcony railing heights in Mexico are lower than the mandated heights in the United States, and also may be lower in other countries. Low balcony railings create a risk of falls, which may result in serious injury or death. RESERVATIONS/PAYMENT/LATE BOOKINGS For availability and confirmation of your chosen vacation package, see your travel agent, visit us at applevacations.com or call 1-800-517-2000. Transportation Security Administration (TSA) regulations require you to provide your full name, date of birth, and gender at the time of booking for the purpose of watch-list screening. Failure to provide this information will result in you not being allowed to travel. For details, visit www.tsa.gov. Once your reservation is confirmed with Apple, the amendment and cancellation charges as explained in the Fair Trade Contract will apply. Full payment is required at time of booking for bookings made directly on our website, applevacations.com and credit cards are the only acceptable form of payment. Note: If your reservation includes children at a hotel not accepting children, you will be denied check-in at resort. You will be responsible for any additional costs. We advise you to book early for best choice and value. Late bookings will incur a late booking fee of $10 per person on all reservations made 14 days or less before departure to cover additional costs for faxing, updating and confirming your accommodations. SPECIAL REQUESTS Apple Vacations will provide the services and facilities of your vacation package as described in our catalog and confirmed on your invoice. If you would prefer special arrangements other than those described, such as adjoining rooms, specific assistance needed or special meals, we will be glad to pass on your special request to the appropriate vendor on your behalf. However, since these requests lie outside our contracts with our suppliers, Apple Vacations cannot guarantee special requests unless otherwise stated. ITEMS NOT INCLUDED Passport and visa fees, port and embarkation fees, laundry, telephone calls, other items and services of a personal nature, and tips to airport baggage handlers are not included in the price of your vacation. Unless specified, wines, liquors, meals, sightseeing and excursions are also not included in the price of your vacation. In some instances, departure taxes or tourist card fees are payable at the airport upon arrival or departure. Airlines may charge additional fees such as seat assignment or meal fees. Check with the airline for specifics. TRAVELING WITH CHILDREN Infants under two years of age may fly and stay free, but must sit on an adult's lap and do not receive a separate baggage allowance. If an infant reaches the age of two any time during the vacation, federal law requires the purchase of a separate seat for any remaining portions of the flight. Some scheduled airlines may charge for infants, including air-related taxes, and some countries charge infant departure taxes. Any such charges by independent suppliers or governments are the responsibility of the client. Policies vary by individual hotels. Hotels may check the passports of children at check-in to verify they qualify for any discounted child room rate. Children must be 8 years or older on Europe Escorted Tours. AIRPORT CHECK-IN/BAGGAGE ALLOWANCE Check in begins three hours prior to departure at the airline ticket counter. Under no circumstances should you check in later than one hour prior to departure. Late check-in WILL result in you not being allowed to travel. Many airlines are charging fees for checked and/or carry-on bags and have different baggage allowances and fees. Please check with your airline for specifics. Carry-on luggage is limited to one bag per person and must be small enough to fit beneath the seat in front of you; some airlines have a carry-on bag fee. PLEASE BE ADVISED THAT EXCESS/OVERSIZED BAGGAGE MAY BE DENIED AT CHECK-IN and if accepted, there will be additional charges. Anyone attempting to check-in excess baggage should arrive at the ticket counter a minimum of 3 hours prior to departure, or risk being denied boarding. Lap children under age two do not receive a separate baggage allowance. Apple Vacations accepts no liability for loss or damage to luggage. We recommend that you use a TSA approved lock to secure your luggage. For details on baggage insurance, see your travel agent. VALUABLES AND PERSONAL ITEMS VALUABLES AND OTHER PERSONAL ITEMS ARE YOUR RESPONSIBILITY. Most hotels offer safety deposit box facilities. You may want to deposit cash, traveler's checks, passports, jewelry and other valuables for security. Do not pack cash, medication, jewelry, cameras, film, important documents or fragile items in your checked luggage. INSECTICIDE NOTICE Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. Refer to http://airconsumer.dot.gov/spray.htm for more information. HANDICAPPED SERVICES AND FACILITIES Should you desire any special service or equipment to assist with a disability, please let us know in advance so we can advise the air carrier and hotel (services vary by carrier and hotel). Although we will do our best to assist you, Apple Vacations does not guarantee the availability of wheelchairs at any airport. Wheelchair accessible rooms may be requested but cannot be guaranteed. Standards may vary from property to property and country to country and may not be consistent with the standards required by the Americans With Disabilities Act and are not within the control of Apple Vacations. CREDIT CARDS AND TRAVELERS CHECKS Visa, MasterCard and American Express cards are accepted in most countries. However, while credit cards may offer a good exchange rate, many places offering Europe's best deals accept only cash. Most local banks and hotels provide a currency exchange. ATMs are widely available in many countries and may provide the best rates, but come with transaction fees. REQUIRED ENTRY/RE-ENTRY DOCUMENTATION Requirements as outlined below may change, so see your travel agent or contact the consulate for the country to which you are traveling to be accurately advised of current requirements. Proper documentation is your responsibility. The following information gives current requirements for United States citizens, effective at time of printing: Passengers of all ages returning to the U.S. by air from any international destination must have a valid passport in good condition, and passengers may be denied boarding by the airline if passport is damaged, mutilated, or has excessive wear. A state-issued birth certificate with government issued photo I.D., or a passport "card", is not acceptable. If your name on your passport (or for non-U.S. citizens, valid travel documents) does not match your name on your travel vouchers/tickets, you will not be allowed to travel. A passport valid for a minimum of 3 months past the date of arrival is required for U.S. citizens traveling to some European countries. Requirements may change, so check with the consulate of the country to which you are traveling. For details on how to obtain a passport, contact your local courthouse or post office. For information on obtaining expedited passports visit www.abriggs.com/applevac. If you are not a U.S. citizen, contact the embassy of the country to which you are traveling to determine required entry documents. We regret that we cannot accept unaccompanied minors under 18 for any travel. Failure to comply with the above requirements will result in you not being allowed to travel. DENIAL OF ENTRY Certain countries may deny entry to travelers with even a minor criminal record, and if not a U.S. citizen, entry back into the United States. Check with the U.S. Embassy and the embassy or consulate of the country being visited to ensure you can travel as planned. INDEPENDENT SUPPLIERS Apple Vacations contracts with airlines, hotels and other independent suppliers to provide you with the services you purchase. We do not accept and expressly disclaim responsibility for the acts or omissions of these independent suppliers. SIGHTSEEING TOURS & ITINERARIES Sightseeing tours and entrance fees to places visited are included. as indicated. Tours are under the direction of licensed local guides as indicated. During holidays, some sites such as museums may be closed or unavailable for visits. We reserve the right to vary the sequence of sightseeing and/or to re-route or substitute the sightseeing. In either case, the itinerary content will be maintained. Optional excursions are offered in most cities. Your tour director and/or local representative will advise you of the optional excursions available to you, all of which must be purchased locally. There are no refunds for any unused portion of the excursions. You are responsible for getting to the pick-up location for any optional excursion, unless it is noted that hotel pick-up is included. NIGHTS IN YOUR HOTEL The "Nights in Hotel" listed on your confirmation/travel voucher indicates the number of nights that your room has been reserved for you. Since Europe arrivals are generally early in the morning, you MAY be able to check-in when you arrive, or a room MAY be made available for storing hand baggage and for changing prior to check-in. However, this is at the discretion of the hotel. If your return flight departs late evening, it is normal for your hotel to require that you check out of your room at midday. Again, a room MAY be made available for storing hand baggage and for changing prior to departure. However, this is at the discretion of the hotel. GETTING MARRIED AND HONEYMOONING IN EUROPE If you plan to get married in Europe, be sure to check with the consulate of the country in which you are getting married for legal documents that may be required. BEDDING Twin room: contains two beds. Double room: contains one double bed. Single room: contains one single bed. Triple room: contains either three single beds, a double bed and one single bed, or two double beds in a room. Please note that many hotels do not have one full size bed for each guest in their triple rooms and one of the beds provided may be a rollaway or pullout. Quad room: contains either two double beds, one double plus two single beds or four single beds in a room. Please note that we cannot guarantee what bedding will be in the room, but we can request certain bedding. CUSTOMS U.S. Customs currently imposes an $800 limit per person on the value of goods you can bring into the country duty-free from most countries. This amount does vary depending on the particular country to which you travel. Also, you are restricted from bringing certain types of goods (e.g. fresh fruits, vegetables) back to the U.S. Ask your travel agent for the latest details and save receipts for purchases made on vacation. LOST ITEMS If upon your return you find that you have left something in resort, Apple Vacations will make an inquiry on your behalf. If the item is located, you will be responsible for any international shipping charges to have the item returned. Email: lostitems@applevacations.com for assistance. Valid as of January 2015. Refer to applevacations.com for current information. CATALOG/WEBSITE ACCURACY We check and re-check prices and facts about the vacations we offer to ensure accuracy at the time of printing. Sometimes, however, you may find that prices have been changed or features we describe may become unavailable. Whenever possible, we will inform you or your travel agent about such changes. However, all prices and descriptions herein, as well as in Apple Vacations print advertisements and our website, are subject to change without notice. Some hotel room photographs in this catalog and our website do not depict the standard room category. Maps are not to scale. Apple Vacations is not responsible for omissions or errors. CUSTOMER COMMENTS Should you have a complaint while on vacation you must provide Apple Vacations with a reasonable opportunity to rectify the issue during your vacation by promptly notifying our representative in resort who will make every effort to help you. If the matter cannot be settled on the spot, you must write to our Customer Care Department within 28 days of the completion of your vacation at customercare@applevacations.com. The few complaints we receive are normally resolved by amicable settlement. However, please understand that we cannot consider post-vacation submissions if you did not provide Apple Vacations with a reasonable opportunity to assist you during your trip. We reserve the right to give any compensation in the form of vacation certificates, cash or credit card credit. Valid as of Feb 1, 2015. See applevacations.com for current info. 23 T H I N G S T O K N O W B E F O R E Y O U G O • E U R O P E