Viking Cruises

For complete terms and conditions, visit viking.com BOOKING & SALE TER MS & CONDITIONS (CONTINUED) they have received all medical inoculations or vaccinations necessary; that you and they will at all times comply with the ship's rules and regulations, including the COVID-19 Policies and Procedures and the orders and directions of the ship's Master, officers and medical staff, as applicable, and that your conduct will not impair the safety of the ship or jeopardize or inconvenience other passengers. VRC and Carrier are not required to provide any inoculations, vaccinations or specialized health or mental care during your cruise tour and all such arrangements are your responsibility. VRC and the Carrier are unable to accommodate women past their 24th week of pregnancy. You are further advised that the living standards and practices at your travel destination(s), including those with respect to the provision of utilities, services and accommodation, may differ from those found in Australia or New Zealand. b. Special Needs: You are strongly encouraged to advise us at 138 747 for Australia and 0800 447 913 for New Zealand of any accessibility requirements prior to booking so we can determine if reasonable accommodations are available. Please request the appropriate accessibility form for you to review, sign and return to us. Passengers are requested to advise us in writing, at or prior to the time a cruise or cruise tour is booked, of any physical, emotional or mental condition which may require accommodation during the cruise or cruise tour, including if the passenger requires the use of a wheelchair or other mobility equipment, not to exceed 56 cm in width. Passengers must bring and be solely responsible for all necessary items related to the medical condition or mobility challenge. If a mobility, medical, physical, emotional or mental condition arises after the cruise or cruise tour is booked which requires accommodation, you are requested to advise us in writing immediately. VRC and Carrier endeavour to reasonably accommodate special access needs but cannot guarantee they will be able to do so in all cases. c. General Accessibility Limitations: Some ports of call may have physical conditions which may preclude certain passengers from going ashore. Additionally, for cruise tours in China, on the Mekong River, in Egypt, Peru/Galapagos and for other destinations not specifically noted, certain additional conditions, restrictions and limitations exist on board, at the ports, in excursions and on land that are beyond our control. Ship and airport access in these and other regions, including lack of wheelchair, walker or scooter accessibility, extended periods of standing and steps, are inherently present in tours that may not be appropriate for guests with certain medical conditions and physical restrictions. Due to restrictions on boat, ship and cabin sizes, certain cruise tours are not appropriate for travellers who use wheelchairs, walkers or scooters. Airports in certain regions typically do not have ramps or elevators. Excursions visit ancient sites with uneven terrain and stairs and include extended periods of walking over uneven surfaces. Passengers using walkers, crutches, or other mobility aids or who may need physical assistance throughout the trip should consider these needs when making a booking as our onboard personnel are not required to perform personal tasks or assist with eating, dressing, toileting, or provide extensive assistance to those with mobility concerns. Motorized scooters typically cannot be taken on board planes in certain regions because authorities such as the China Aviation Administration forbid any battery of capacity greater than 160 Wh (most scooter batteries) onboard an aircraft. Additionally, lithium batteries cannot be placed in checked baggage and must be hand-carried as onboard carry-on. All batteries must have the capacity clearly printed on the outside or they will not be allowed onboard. To calculate your battery capacity if it is only marked in mAh, divide the mAh number by 1,000 and multiply by 3.7. For example, a capacity of 10,400 mAh / 1000 = 10.4 mAh × 3.7 v = 28.48 Wh (under the limit of 160 Wh). Most vessels and motorcoaches outside Australia and New Zealand are equipped to European standards. Most transportation services, including the vessels and motorcoaches, are not equipped with elevators or wheelchair ramps. VRC and Carrier are not liable for any denial of Services by the Carrier, air carriers, hotels, restaurants or other independent suppliers. VRC and Carrier cannot provide individual assistance for dining, extensive assistance in getting on and off vessels, motorcoaches and other vehicles, or other personal needs. You assume the full risk of use and of any prohibitions imposed by the Carrier or third-party vendors. Motorized scooters are not typically suitable on international tours. d. Ship Access In Foreign Ports: To embark/disembark from all River ships in foreign ports, and on Ocean ships in various foreign ports, guests must be able to walk down/up steps and ramps without a walker or wheelchair, as gangways/ramps are typically not wide enough to accommodate these items. Not all ships have elevators, and some have split-level decks and/or significant thresholds. Please note: Our personnel are not required to lift guests or to provide other extensive assistance or assistance to those with mobility issues where such assistance creates safety concerns. Passengers with any medical, physical or other special needs should review their proposed ship's layout on our website and consider their needs. There are inherent risks associated with traveling aboard ships that are unique to cruise tour travel. For people who are ill, or have a mental or physical disability or impairment, the risks can be more significant. Passengers acknowledge that access to some areas of the ship and ports of call may be limited or impossible, that assistance may be limited or impossible in case of an emergency or rough seas, and that there may be a lack of immediate access to medical services in certain parts of the world. e. Service Animals. If you plan to bring a Service Animal on board, we request that you notify us at the time of booking and complete the Service Animal Request Form at least 60 days prior to the commencement of your cruise. This form should be completed and submitted to VRC at customerrelations.anz@ vikingcruises. com. Service Animal is defined according to Americans With Disability Act ("ADA") regulations relevant to cruise vessels and means any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability; emotional support animals are not Service Animals under relevant regulations. Service Animals are permitted in all public areas of the ship except for the galley, and other food preparation areas due to health regulations. Service Animals are not permitted to swim in the pools, whirlpools and spas, due to health regulations. Care and supervision are the responsibility of the owner. Service Animals must be leashed or harnessed in public areas. The passenger must provide food for any Service Animal. If refrigerated space is needed, please advise the ship's Special Request Department. If you decide to disembark in a port, the Service Animal must remain on board in the event the Service Animal does not meet the country's requirements to go ashore. Neither VRC nor Carrier has any control over ports that may prohibit Service Animals from going ashore. Local laws in the Galapagos restrict bringing animals. It is the guest's responsibility to research the ports on the cruise itinerary and confirm if the Service Animal meets those countries' entry requirements. Viking may decline to carry, or disembark, a service animal if it is not housebroken or if it is not under the control of its user and the user does not take effective action to control it. If the Service Animal's behaviour creates a fundamental or direct threat to safety, the Service Animal and passenger may be denied boarding or may be removed from the ship at the passenger's expense. You are also responsible for ensuring the Service Animal has all necessary vaccinations, as well for providing that documentation to customs or port officials if requested to do so. f. Use of Oxygen. If you plan to bring oxygen on board, we request that you notify us at the time of booking and complete the Oxygen Concentrator Information Form at least 60 days prior to the commencement of your cruise. Approval to embark and use oxygen concentrators is at the discretion of the medical professionals, and the decision is final and binding. The Form should be completed and submitted to VRC at customerrelations. anz@viking.com. Guests who require supplemental oxygen administration are required to comply with the following: • Approval to embark is at the discretion of the medical professionals. • Guests must provide their own oxygen concentrator, enough for the length of the voyage. • Liquid oxygen is strictly prohibited due to safety concerns. • Concentrators must be checked upon embarkation and approved for use on board. • Guests must contact the airlines directly to make the necessary arrangements if they are traveling with portable oxygen concentrators. • Guests must provide their own accessories including: o Cannula or mask o Any equipment needed to maintain portable oxygen concentrator during the cruise. Ship does not have the resources to maintain. o All connection accessories required to attach tubing to portable oxygen concentrator. o Wheeled carrier for locomotion and mobility throughout the ship and ashore, or appropriate wheelchair connection to hold the portable oxygen concentrator. g. Expedition Cruises. Passengers traveling on cruises offered by Viking Expedition, Ltd. and which may involve travel to remote locales, including, but not limited to, the Arctic or Antarctic regions ("Expedition Cruises") are subject to additional terms and conditions as set forth in the Passenger Ticket Contract. Such passengers should read the Passenger Ticket Contract carefully as it contains acknowledgements, requirements, and warranties specific to Expedition Cruises. Expedition Cruises involve additional risks and dangers above and beyond those of non-Expedition Cruises. Because of these inherent risks, all passengers traveling on Expedition Cruises are required to submit a Fit to Travel letter prior to travel and to update the Fit to Travel letter as also set forth in the Passenger Ticket Contract. Expedition Cruises are subject to greater restrictions on services and accommodations than would otherwise be generally applicable, including but not limited to what passengers may be able to bring on board during their travel on an Expedition Cruise. If you are traveling on an Expedition Cruise, you warrant that you have no physical or psychological condition which would entail an unreasonable risk to the health or safety of others or to the safe conduct of the Expedition Cruise and agree to abide by all terms and conditions of the Passenger Ticket Contract. POSSESSION OF PROHIBITED ITEMS, ILLEGAL DRUGS AND/OR MARIJUANA Marijuana possession or use, including medical marijuana and CBD oil, and possession or use of any illegal drugs, is strictly prohibited in many jurisdictions visited and on all ships at all times, as well as in terminals, during shore excursions or any other part of the cruise tour, regardless of any local, state, or other laws which might permit use or possession of marijuana. Passengers who violate the laws of any jurisdiction are subject to being reported to law enforcement or customs authorities, arrest and prosecution. Passengers who bring dangerous items, marijuana (including medical marijuana) or any illegal drugs or controlled substances on board are also subject to immediate disembarkation or denial of boarding. You shall have no claim for refund, loss, damage, inconvenience or compensation whatsoever under any of these circumstances. Refer to the Passenger Ticket Contract for more details. SECURITY GUIDE As required by the U.S. Cruise Vessel Security and Safety Act of 2010, applicable to ocean cruise ships that embark or disembark in the United States, this guide provides information on emergency contacts and proper procedures for ocean cruises during such voyages. In the event of a medical emergency, missing person or criminal activity, you should immediately dial 999 or contact: • Security Officer (Deck 1; Phone 9009) (on Viking Star Deck 6; Phone 9708; on Viking Sea Deck 6; Phone 9775) • Guest Services Desk (Deck 1; Phone 9710) • Medical Center (Deck A; Phone 2010 Nurse) All these contacts are available 24 hours a day to report any such incident. The ship's Security Officer is responsible for responding to alleged crimes and missing persons and should be contacted immediately for any such event. Any missing persons and criminal activity should be reported immediately so that appropriate personnel can take prompt action and secure necessary information. The Carrier has zero tolerance for crime on board its vessels. On international voyages that embark or disembark in the United States we are required by federal law to report on-board felonies and missing U.S. nationals to federal agencies. For a missing U.S. national and all serious felonies (homicide, suspicious death, kidnapping, assault with serious bodily injury, sexual assaults as defined by federal laws, firing or tampering with the vessel, or theft of money or property in excess of US$10,000) the incident must be reported to the F.B.I. as soon as possible. These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national. The F.B.I. can assert criminal jurisdiction in all these circumstances. Each of the nations visited, as well as the vessel's nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. VRC and the Carrier reserve the right to report any/all criminal allegations to any national, state or local law enforcement agency in addition to those mentioned. For missing persons or felonies arising at any time during the voyage you may independently contact the F.B.I. or U.S. Coast Guard. For incidents within state or foreign waters or ports you may, in addition, contact local law enforcement authorities. We request you timely report any incident to vessel management. Failure to do so may prevent a thorough collection of information and evidence. Contact information for entities who may assist you are set forth below: U.S. FEDERAL BUREAU OF INVESTIGATION (FBI) – www.fbi.gov • National Threat Operation Center (NTOC) (800) 225-5324 U.S. COAST GUARD – www.uscg.mil • National Command Center (202) 372-2100 • Washington, D.C. Sector Command Center (202) 267-2100 • New York, New York Sector Command Center (718) 354-4120 • Boston, Massachusetts Sector Command Center (617) 223- 5757 • San Juan, Puerto Rico Sector Command Center (787) 289-2041 NATIONAL CENTER FOR VICTIMS OF CRIME • Phone: (855) 484-2846 • Website: https://victimsofcrime.org NATIONAL SEXUAL ASSAULT HOTLINE • Phone: (800) 656-4673 BOOKING & SALE TER MS & CONDITIONS (CONTINUED) 230

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