Viking Cruises

For complete terms and conditions, visit viking.com IMPORTANT NOTICE THE FOLLOWING TERMS AND CONDITIONS GOVERN THE BOOKING AND SALE OF YOUR CRUISE TOUR THROUGH VIKING RIVER CRUISES AUSTRALIA PTY LTD (ACN 131 274 372) ("VRC"). ALSO REFER TO THE PASSENGER TICKET CONTRACT WITH THE CARRIER ("PASSENGER TICKET CONTRACT") FOR THE TERMS AND CONDITIONS GOVERNING THE CRUISE TOUR ITSELF. THE PASSENGER TICKET IS AVAILABLE AT www.vikingcruises.com.au/ passengerticketcontract AND IS ALSO DELIVERED AT THE TIME OF BOOKING. PLEASE CAREFULLY READ THESE LEGALLY BINDING TERMS AND CONDITIONS AS WELL AS THE TERMS OF THE PASSENGER TICKET, WHICH CONTAIN DISCLAIMERS, SPECIFIC LIMITATIONS OF LIABILITY, AND SUBSTANTIAL PENALTIES FOR CANCELLATION. GENERAL CONDITIONS These are terms and conditions ("Terms") for www.vikingcruises. com.au and all other websites, mobile applications, onboard media, blogs, phone, in person, social media and other places, and other online or wireless offerings, whether accessed via computer, mobile device or other technology, owned or operated by VRC or on our behalf (collectively, our "Access Points"). If you do not agree to these Terms, please refrain from accessing the Access Points which offer information on cruises, tours and other products and offerings, including transportation of passengers and baggage on all cruise vessels and other transportation and arrangements (collectively, the "Services") specifically and solely provided by the vessel owner, operator, charterer and/or managers (collectively the "Carrier"). Users of these Access Points agree to be bound by these Terms and the Viking Cruises Privacy Policy (the "Privacy Policy") available at www. vikingcruises.com.au/ privacy-policy/index.html. These Terms and the Privacy Policy apply to all visitors, users, and others who use the Access Points to access the Services ("Users") and may not be otherwise modified except by a writing signed by an authorized corporate officer of VRC. As used in these Terms, "Cruise Fare" means the Invoice Fare, as well as any surcharges added after the invoice as allowed by your Passenger Ticket Contract. Gratuities on land are not included in your Cruise Fare. The term "Invoice Fare" is defined as the total amount Carrier charges in its invoice paid as cruise tour fare and for those additional facilities and services added to the cruise tour but excluding Optional Facilities (as defined in your Passenger Ticket Contract). The term "Full Fare" is defined as the Cruise Fare, plus Optional Facilities purchased from Carrier, excluding Optional Shore Excursions (as defined in your Passenger Ticket Contract). DISCLAIMERS VRC acts solely as an Australian and New Zealand sales and marketing agent for the carrier of the ships described in the Viking brochures, website or any other promotional material and for all related travel services. All related services, including land, air and water transportation, accommodations and excursions which comprise your cruise tour, are purchased from third-party providers. VRC neither owns nor operates any vessel or other means of transportation, accommodations or other travel or leisure facilities. The carrier, and not VRC, employs the crew, operates and maintains the vessel, and conducts the cruise tour. Under no circumstances shall VRC be construed as a carrier or as a provider of travel services or accommodations of any nature. VRC assumes no responsibility or liability whatsoever for acts or omissions of the carrier or those persons or entities providing travel services, accommodations or any other element of a cruise tour. VRC is not responsible for damage, injury, illness, death, loss, accident, delay or irregularity of any kind, occasioned by reason of any act or omission arising during or from the cruise tour. You specifically release VRC from any and all claims for loss or damage to baggage or property and for injury, illness or death, and from all other claims and any loss or delay, arising out of the acts, omissions or negligence of the carrier or other independent contractors, such as air carriers, hotels, shore excursion operators, restaurateurs, transportation providers, spa professionals, medical personnel or other providers of services or facilities. LEGALLY BINDING TERMS In making a cruise fare deposit or any form of approved payment as shown on the invoice, you agree to be bound by these terms and all provisions contained in the passenger ticket contract for your cruise tour. Both these terms and the passenger ticket contract govern your rights and responsibilities and all disputes, including specifically limitations of liability and damages, time limits for claims and suits, class action waiver, forum for suits and governing law. In the event of any conflict between the passenger ticket contract and these terms, the passenger ticket contract controls. DEPOSIT AND PAYMENT POLICY To confirm the booking, a deposit (specified at the time of booking) is required within 3 days of making your booking or your reservation will be cancelled. When more than one cruise is booked, this Payment Policy applies to each cruise fare. Exceptions to this payment policy apply for Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. The final balance is due (being the full cost of Your Tour as specified on the invoice provided to you at the time of booking) is due no later than 120 days prior to your cruise/tour departure date (unless otherwise stated or within 3 days of booking if cruise/tour departure date is within 120 days of sailing). All reservations are subject to cancellation without notice if payments are not received by the due date. (See Cancellation Policy below for additional details.) SURCHARGES 1. You acknowledge that, subject to subclause (2), VRC may, but is not required to, vary the Full Fare in order to pass on to you any increased direct costs on goods or services that must be obtained from third party providers such as fuel costs, the exchange rate between the U.S. dollar and other currencies, airfare costs, fees and taxes imposed upon us by governmental or quasi-governmental agencies, or any direct costs associated with a change in the law (Surcharges) in order to reflect price increases from those third parties. 2. Subject to subclauses (3) and (4), within 10 days of VRC becoming aware of a Surcharge which results in an increase to your Full Fare by more than 5%, VRC shall provide you with written notice of the of the Surcharge and the increased Full Fare (Surcharge Notice). 3. VRC may not serve a Surcharge Notice on you any later than the date that is at least 30 days prior to your date of embarkation. 4. If your cruise is booked within 29 days (inclusive) of embarkation, VRC cannot issue a Surcharge Notice. 5. Upon receiving a Surcharge Notice you may cancel your cruise and terminate these Terms by providing VRC with written notice (Surcharge Termination Notice) on or prior to 5pm AEST on the date that is 7 days after service of the Surcharge Notice (Surcharge Termination Notice Period). 6. If you do not serve a Surcharge Termination Notice within the Surcharge Termination Notice Period, you are deemed to have accepted the increase to your Full Fare set out in the Surcharge Notice. 7. In the event you serve a Surcharge Termination Notice in accordance with subclause (5): a. there will be no cancellation fee payable by you; and b. all amounts paid by you pursuant to these Terms shall be refunded except any costs actually incurred by VRC booking or obtaining third party services, including but not limited to air-line tickets and Optional Shore Excursions (Non-Refundable Services). 8. Notwithstanding subclause (7)(b), VRC will make reasonable endeavours to recover from the relevant third party any amounts paid for the Non-Refundable Services and, should VRC recover any such amount, refund that amount to you. 9. For the avoidance of doubt, "reasonable endeavours" under subclause (8) does not extend to VRC paying any amounts or commencing legal proceedings to recover the Non-Refundable Services. PAYMENTS Visa, Mastercard, American Express, cheques made payable to "Viking River Cruises Australia Pty Ltd" and Electronic Funds Transfers are all acceptable forms of payments. Some credit card companies may impose a "Foreign Transaction Fee" even though your transaction is denominated in Australian dollars. This is an arbitrary fee that occurs in a small number of cases and accrues entirely to the credit card-issuing bank. If a Foreign Transaction fee is applied by the issuing bank, Viking will provide reimbursement of such fees to a nominated bank account once a credit card statement is provided for verification. REVISIONS Once a cruise booking has a deposit or air is paid in full, all changes are subject to an AU$50.00 charge per change. See Cancellation Policy below for additional details on situations which are classified as cancellations rather than changes. CANCELLATION POLICY In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; substitution of another person for original booked passenger(s); and changes to a promotional fare. No refunds shall be made in the event of interruption or cancellation by a passenger after commencement of the cruise unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. All cancellations must be in writing and sent to VRC's office located at 6/66 Wentworth Avenue, Surry Hills, NSW 2010, Australia or emailed to reservations.anz@vikingcruises. com For all air-inclusive packages cancelled after issuance of an airline ticket, the air travel portion is non-refundable. You acknowledge that your cancellation will cause VRC and Carrier difficulty in selling a replacement cruise or cruise tour and thus the cancellation fees described herein apply regardless of whether your cruise or cruise tour is resold. You agree that any losses sustained by VRC and/or Carrier in the event of cancellation would be very difficult or impossible to quantify, and the cancellation fees are fair and reasonable as liquidated damages. The following cancellation fees will be assessed for all written cancellations received prior to departure up to the scheduled time of departure: a. Cancellation Fee Schedule Effective for Cruise Tours (other than Grand & World Cruise Voyage) booked on and after June 1, 2023 Written Notice Received Days Prior to Cruise/Tour Departure Date Cruise/Tour/Land/Air Inclusive Cancellation Fee Per Passenger 121 days or more $100 cancellation fee, remaining deposit amount will be refunded to you in the form of a future cruise voucher. 120-60 days 50% of Full Fare 59-0 days 100% of Full Fare b. Cancellation Fee Schedule Effective for Grand and World Cruise Voyages booked on and after June 1, 2023 Written Notice Received Days Prior to Departure Date Cancellation Fee Per Passenger 180 days or more AU$1,000 179-150 days 20% of Full Fare 149-120 days 40% of Full Fare 119-90 days 60% of Full Fare 89-60 days 80% of Full Fare 59 or fewer 100% of Full Fare Bookings made on or after 1 June 2023 are applicable to the Flexible Deposit Policy, where if you cancel before final payment due date, your deposit will be reimbursed in the form of a future cruise voucher valid for 24months less $100per person cancellation fee. For bookings made between 17 December 2022 and 31 May 2023, 100% of your deposit will be issued to you in the form of a future cruise voucher if you cancel before final payment due date. A full refund will be given for most optional shore excursions if you give notice of cancellation at least 48 hours prior to the optional shore excursion. REFUSAL OF PASSAGE; TERMINATION BY PASSENGER You shall not be entitled to a refund of any amount paid if you must leave the tour prematurely for any reason unless expressly otherwise stated in your Passenger Ticket Contract, nor shall VRC or the Carrier be responsible for any lodging, meals, return transportation, medical or other expenses or loss incurred by any tour participant in these circumstances. Refer to the Passenger Ticket Contract for further details. ADVANCED, CANCELLED OR DELAYED; ACTS OF GOD; STRIKES; OTHER CHANGES VRC and the Carrier reserve the right to withdraw and/or cancel a tour or to make changes in the itinerary and hotel accommodations whenever, in their sole judgment, the conditions warrant it. In the event of charters of the vessels, adverse weather or water conditions, mechanical or other issues with the vessel, docking issues, government or other authority actions, truces, lockouts, riots, strikes or labour difficulties from whatever cause; or explosion, fire, collision, standing or foundering of the vessel, or breakdown or failure of or damage to the vessel or its hull or machinery or fittings howsoever and wheresoever any or the same may arise or be caused, or civil commotion, riot, insurrection, war, requisitioning of the vessel, political disturbance, acts or threats of terrorism, inability to secure or failure of supplies including fuel, epidemics or pandemics of communicable diseases (including but not limited to COVID-19, influenza, norovirus), governmental restraints or declarations relating to epidemics or pandemics, health emergencies, acts of God, or other circumstances beyond VRC or Carrier's control, VRC or the Carrier may, at any time, cancel, advance, alter, substitute or postpone any scheduled cruise or cruise tour and may, but is not obliged to, substitute another vessel or itinerary and neither VRC nor the Carrier shall be liable for any lodging, meals, return transportation, medical or other expense or loss whatsoever, whether to booked or actual passengers or third parties, by reason of any such circumstances, except as expressly set forth in the Passenger Ticket Contract or as required by applicable law. BOOKING & SALE TER MS & CONDITIONS 228

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