Viking Cruises

BOOKING & SALE TER MS & CONDITIONS (CONTINUED) or slow the spread of COVID-19; (11) the required completion by passenger in a timely manner of any written authorizations or consent forms required for Carrier to carry out its COVID-19 Policies and Procedures (including but not limited to medical information, medical privacy, or personal data privacy consent forms); (12) the timely submission by passenger of any medical samples required for Carrier to carry out its COVID-19 Policies and Procedures; (13) cooperation by Passenger during any initial or follow-up medical evaluations (including by telephone, in- person, or in writing and including prior to travel, any time prior to embarkation and during the cruise) of any passenger whose responses to questionnaires, test results, or other information leads Carrier to believe a passenger may have or have been exposed to COVID-19; (14) the timely submission by passenger of contact-tracing information; (15) vaccination of guests with documentary proof satisfactory to Viking, according to the criteria set forth in the COVID-19 Policies and Procedures in effect at the time of sailing; and (16) other policies and procedures deemed by Viking in its sole discretion to be necessary to reduce the risk of spread of COVID-19. e. Consequences of Noncompliance With COVID-19 Policies and Procedures. Notwithstanding any other provision contained herein, any noncompliance by you or members of your travelling party with Carrier's COVID-19 Policies and Procedures or your Passenger Ticket Contract shall be grounds for refusal to board, refusal to re-board after going ashore, quarantine onboard the Vessel, disembarkation, reporting to governmental or health authorities, or other steps deemed necessary in Carrier's sole discretion under the circumstances to protect the health and well-being of others. Under these circumstances, you shall not be entitled to a refund or compensation of any kind. You will be responsible for all related costs and fines, including without limitation travel expenses, lodging and medical expenses, and for proper travel documentation for any port, or for departure from or arrival to the U.S. or your country of residence. Under no circumstances shall Carrier or VRC be liable for any damages or expenses whatsoever incurred by any passenger as a result of such denial of boarding, refusal to re-board, quarantine, disembarkation, or other steps taken by Carrier or VRC. f. Confirmed Or Suspected COVID-19 Case Before Embarkation. You agree that if, at any time within 14 days prior to scheduled embarkation or during embarkation procedures, you test positive for COVID-19, you exhibit signs or symptoms of COVID-19, or Carrier otherwise determines in its sole discretion that you are unfit to embark due to COVID-19 or any other communicable disease, Carrier will deny you embarkation. You further agree that if, within 14 days prior to scheduled embarkation, you and/or any persons travelling with you have had contact with or helped care for anyone suspected or diagnosed as having or anyone subject to health monitoring for possible exposure to COVID-19 or other communicable disease, you may be subject to medical evaluation and denied embarkation. If you are denied embarkation because of an infection, confirmed by a medical test, with COVID-19 or other communicable disease, unless Carrier determines that you have failed to comply with its COVID-19 Policies and Procedures or your Passenger Ticket Contract, you will be entitled to a future cruise credit equal in value to the amount you paid as Cruise Fare, subject to your providing satisfactory verification of results of any tests administered by providers other than those retained by Carrier. If you are denied embarkation because Carrier, in its sole discretion, suspects you may be infected with COVID-19 or other communicable disease, unless Carrier determines that you have failed to comply with its COVID-19 Policies and Procedures or your Passenger Ticket Contract, you will be entitled to a future cruise credit equal in value to the amount you paid to as Cruise Fare. If you are denied embarkation because of a confirmed or suspected infection with COVID-19 or other communicable disease, under no circumstances shall Carrier or VRC have any other liability for any other compensation or other damages whatsoever, including but not limited to compensation for lodging or travel, or medical care. g. Confirmed Or Suspected COVID-19 Case After Embarkation. You further understand and agree that if, after embarkation, and even if you have fully complied with all COVID-19 Policies and Procedures, you test positive for or exhibit signs or symptoms of COVID-19 or other communicable disease, Carrier may disembark you, refuse to re-board you after a shore excursion, or quarantine you as well as members of your travelling party, or take other steps which Carrier determines, in its sole discretion, are necessary under the circumstances to protect the health and well-being of others. If you have a case of COVID-19 or other communicable disease which is confirmed by a medical test and you are disembarked, refused re- boarding, or quarantined as a result, unless Carrier determines that you have failed to comply with its COVID-19 Policies and Procedures or your Passenger Ticket Contract and subject to your providing verification satisfactory to Carrier of results of any tests administered by providers other than those retained by Carrier, you will be entitled to a future cruise credit equal in value to the amount you paid as Cruise Fare prorated to the time of the disembarkation, refusal to reboard or quarantine. If, after embarkation, Carrier, in its sole discretion, suspects you may be infected with COVID-19 or other communicable disease and you are disembarked, refused re-boarding or quarantined as a result, unless Carrier determines that you have failed to comply with its COVID-19 Policies and Procedures or your Passenger Ticket Contract, you will be entitled to a future cruise credit equal in value to the amount you paid as Cruise Fare prorated to the time of the disembarkation, refusal to reboard or quarantine. If, after embarkation, you are disembarked, refused re-boarding or quarantined because of a confirmed or suspected case of COVID-19 or other communicable disease, under no circumstances shall Carrier or VRC have any other liability for any other compensation or other damages whatsoever, including but not limited to compensation for lodging or travel, or medical care. PASSENGER'S WARRANTIES AND FITNESS; PREGNANCY; ACCESSIBILITY LIMITATIONS; HEALTH AND SPECIAL NEEDS; EXPEDITION CRUISES a. Warranties and Fitness: You warrant that you and all other passengers traveling in your party are physically, emotionally and otherwise fit to undertake the cruise or cruise tour; that you and they have received all medical inoculations or vaccinations necessary; that you and they will at all times comply with the ship's rules and regulations, including the COVID-19 Policies and Procedures and the orders and directions of the ship's Master, officers and medical staff, as applicable, and that your conduct will not impair the safety of the ship or jeopardize or inconvenience other passengers. VRC and Carrier are not required to provide any inoculations, vaccinations or specialized health or mental care during your cruise tour and all such arrangements are your responsibility. VRC and the Carrier are unable to accommodate women past their 24th week of pregnancy. You are further advised that the living standards and practices at your travel destination(s), including those with respect to the provision of utilities, services and accommodation, may differ from those found in Australia or New Zealand. b. Special Needs: You are strongly encouraged to advise us at 138 747 for Australia and 0800 447 913 for New Zealand of any accessibility requirements prior to booking so we can determine if reasonable accommodations are available. Please request the appropriate accessibility form for you to review, sign and return to us. Passengers are requested to advise us in writing, at or prior to the time a cruise or cruise tour is booked, of any physical, emotional or mental condition which may require accommodation during the cruise or cruise tour, including if the passenger requires the use of a wheelchair or other mobility equipment, not to exceed 56 cm in width. Passengers must bring and be solely responsible for all necessary items related to the medical condition or mobility challenge. If a mobility, medical, physical, emotional or mental condition arises after the cruise or cruise tour is booked which requires accommodation, you are requested to advise us in writing immediately. VRC and Carrier endeavour to reasonably accommodate special access needs but cannot guarantee they will be able to do so in all cases. c. General Accessibility Limitations: Some ports of call may have physical conditions which may preclude certain passengers from going ashore. Additionally, for cruise tours in China, on the Mekong River, in Egypt, Peru/Galapagos and for other destinations not specifically noted, certain additional conditions, restrictions and limitations exist on board, at the ports, in excursions and on land that are beyond our control. Ship and airport access in these and other regions, including lack of wheelchair, walker or scooter accessibility, extended periods of standing and steps, are inherently present in tours that may not be appropriate for guests with certain medical conditions and physical restrictions. Due to restrictions on boat, ship and cabin sizes, certain cruise tours are not appropriate for travellers who use wheelchairs, walkers or scooters. Airports in certain regions typically do not have ramps or elevators. Excursions visit ancient sites with uneven terrain and stairs and include extended periods of walking over uneven surfaces. Passengers using walkers, crutches, or other mobility aids or who may need physical assistance throughout the trip should consider these needs when making a booking as our onboard personnel are not required to perform personal tasks or assist with eating, dressing, toileting, or provide extensive assistance to those with mobility concerns. Motorized scooters typically cannot be taken on board planes in certain regions because authorities such as the China Aviation Administration forbid any battery of capacity greater than 160 Wh (most scooter batteries) onboard an aircraft. Additionally, lithium batteries cannot be placed in checked baggage and must be hand- carried as onboard carry-on. All batteries must have the capacity clearly printed on the outside or they will not be allowed onboard. To calculate your battery capacity if it is only marked in mAh, divide the mAh number by 1,000 and multiply by 3.7. For example, a capacity of 10,400 mAh / 1000 = 10.4 mAh × 3.7 v = 28.48 Wh (under the limit of 160 Wh). Most vessels and motorcoaches outside Australia and New Zealand are equipped to European standards. Most transportation services, including the vessels and motorcoaches, are not equipped with elevators or wheelchair ramps. VRC and Carrier are not liable for any denial of Services by the Carrier, air carriers, hotels, restaurants or other independent suppliers. VRC and Carrier cannot provide individual assistance for dining, extensive assistance in getting on and off vessels, motorcoaches and other vehicles, or other personal needs. You assume the full risk of use and of any prohibitions imposed by the Carrier or third-party vendors. Motorized scooters are not typically suitable on international tours. d. Ship Access In Foreign Ports: To embark/disembark from all River ships in foreign ports, and on Ocean ships in various foreign ports, guests must be able to walk down/up steps and ramps without a walker or wheelchair, as gangways/ramps are typically not wide enough to accommodate these items. Not all ships have elevators, and some have split-level decks and/or significant thresholds. Please note: Our personnel are not required to lift guests or to provide other extensive assistance or assistance to those with mobility issues where such assistance creates safety concerns. Passengers with any medical, physical or other special needs should review their proposed ship's layout on our website and consider their needs. There are inherent risks associated with traveling aboard ships that are unique to cruise tour travel. For people who are ill, or have a mental or physical disability or impairment, the risks can be more significant. Passengers acknowledge that access to some areas of the ship and ports of call may be limited or impossible, that assistance may be limited or impossible in case of an emergency or rough seas, and that there may be a lack of immediate access to medical services in certain parts of the world. e. Service Animals. If you plan to bring a Service Animal on board, we request that you notify us at the time of booking and complete the Service Animal Request Form at least 60 days prior to the commencement of your cruise. This form should be completed and submitted to VRC at customerrelations.anz@vikingcruises.com. Service Animal is defined according to Americans With Disability Act ("ADA") regulations relevant to cruise vessels and means any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability; emotional support animals are not Service Animals under relevant regulations. Service Animals are permitted in all public areas of the ship except for the galley, and other food preparation areas due to health regulations. Service Animals are not permitted to swim in the pools, whirlpools and spas, due to health regulations. Care and supervision are the responsibility of the owner. Service Animals must be leashed or harnessed in public areas. The passenger must provide food for any Service Animal. If refrigerated space is needed, please advise the ship's Special Request Department. If you decide to disembark in a port, the Service Animal must remain on board in the event the Service Animal does not meet the country's requirements to go ashore. Neither VRC nor Carrier has any control over ports that may prohibit Service Animals from going ashore. Local laws in the Galapagos restrict bringing animals. It is the guest's responsibility to research the ports on the cruise itinerary and confirm if the Service Animal meets those countries' entry requirements. If the Service Animal causes any damage on board, the passenger (owner of the Service Animal) will be held financially responsible. If the Service Animal's behaviour creates a fundamental or direct threat to safety, the Service Animal and passenger may be denied boarding or may be removed from the ship at the passenger's expense. You are also responsible for ensuring the Service Animal has all necessary vaccinations, as well for providing that documentation to customs or port officials if requested to do so. f. Use of Oxygen. If you plan to bring oxygen on board, we request that you notify us at the time of booking and complete the Oxygen Concentrator Information Form at least 60 days prior to the commencement of your cruise. Approval to embark and use oxygen concentrators is at the discretion of the medical professionals, and the decision is final and binding. The Form should be completed and submitted to VRC at customerrelations. anz@vikingcruises.com. Guests who require supplemental oxygen administration are required to comply with the following: • Approval to embark is at the discretion of the medical professionals. • Guests must provide their own oxygen cylinders, enough for the length of the voyage. • Liquid oxygen is strictly prohibited due to safety concerns Concentrators must be checked upon embarkation and approved for use on board. • If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. • Cylinders must have the capability of being stored securely, upright, in a fixed system for the duration of the cruise. • Due to the potentially hazardous nature of supplemental oxygen, the tanks must be stored in a secure area. The guest will be permitted only one tank in their cabin at a time. • Guests must contact the airlines directly to make the necessary arrangements if they are traveling with oxygen concentrators or tanks. Guests must provide their own accessories including: • Cannula or mask • Wrench and tools required for initiation of a new cylinder • All connection accessories required to attach tubing to cylinder and access the flow of oxygen • Wheeled carrier for locomotion and mobility throughout the ship and ashore, or appropriate wheelchair connection to hold the cylinder. • Guests must arrange with a shoreside company to regulate their oxygen regulators and cylinders for extended itineraries. • The ship's cylinders are for emergency situations only. The cylinders are bulk and will run out of oxygen in a shorter time due to a higher concentration ratio/regulator used. g. Expedition Cruises. Passengers traveling on cruises offered by Viking Expedition, Ltd. and which mayinvolve travel to remote locales, including, but not limited to, the Arctic or Antarctic regions ("Expedition Cruises") are subject to additional terms and conditions as set forth in the Passenger Ticket Contract. Such passengers should read the Passenger Ticket Contract carefully as it contains acknowledgements, requirements, and warranties specific to Expedition Cruises. Expedition Cruises involve additional risks and dangers above and beyond those of non- 248 For complete terms and conditions, visit viking.com

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