Viking Cruises

A S OF 1 AUGUST 2 021 international tours. d. Ship Access In Foreign Ports: To embark/disembark from all River ships in foreign ports, and on Ocean ships in various foreign ports, guests must be able to walk down/up steps and ramps without a walker or wheelchair, as gangways/ramps are typically not wide enough to accommodate these items. Not all ships have elevators, and some have split-level decks and/ or significant thresholds. Please note: Our personnel are not required to lift guests or to provide other extensive assistance or assistance to those with mobility issues where such assistance creates safety concerns. Passengers with any medical, physical or other special needs should review their proposed ship's layout on our website and consider their needs. There are inherent risks associated with traveling aboard ships that are unique to cruise tour travel. For people who are ill, or have a mental or physical disability or impairment, the risks can be more significant. Passengers acknowledge that access to some areas of the ship and ports of call may be limited or impossible, that assistance may be limited or impossible in case of an emergency or rough seas, and that there may be a lack of immediate access to medical services in certain parts of the world. e. Service Animals. If you plan to bring a Service Animal on board, we request that you notify us at the time of booking and complete the Service Animal Request Form at least 60 days prior to the commencement of your cruise. This form should be completed and submitted to VRC at customerrelations.anz@vikingcruises.com. Service Animal is defined according to Americans With Disability Act ("ADA") regulations relevant to cruise vessels and means any guide dog, signal dog, or other animal individually trained to work or perform tasks for an individual with a disability; emotional support animals are not Service Animals under relevant regulations. Service Animals are permitted in all public areas of the ship except for the galley, and other food preparation areas due to health regulations. Service Animals are not permitted to swim in the pools, whirlpools and spas, due to health regulations. Care and supervision are the responsibility of the owner. Service Animals must be leashed or harnessed in public areas. The passenger must provide food for any Service Animal. If refrigerated space is needed, please advise the ship's Special Request Department. If you decide to disembark in a port, the Service Animal must remain on board in the event the Service Animal does not meet the country's requirements to go ashore. Neither VRC nor Carrier has any control over ports that may prohibit Service Animals from going ashore. It is the guest's responsibility to research the ports on the cruise itinerary and confirm if the Service Animal meets those countries' entry requirements. If the Service Animal causes any damage on board, the passenger (owner of the Service Animal) will be held financially responsible. If the Service Animal's behaviour creates a fundamental or direct threat to safety, the Service Animal and passenger may be denied boarding or may be removed from the ship at the passenger's expense. You are also responsible for ensuring the Service Animal has all necessary vaccinations, as well for providing that documentation to customs or port officials if requested to do so. f. Use of Oxygen. If you plan to bring oxygen on board, we request that you notify us at the time of booking and complete the Oxygen Concentrator Information Form at least 60 days prior to the commencement of your cruise. Approval to embark and use oxygen concentrators is at the discretion of the medical professionals, and the decision is final and binding. The Form should be completed and submitted to VRC at customerrelations.anz@vikingcruises.com. g. Expedition Cruises. Passengers traveling on cruises offered by Viking Expedition, Ltd. and which may involve travel to remote locales, including, but not limited to, the Arctic or Antarctic regions ("Expedition Cruises") are subject to additional terms and conditions as set forth in the Passenger Ticket Contract. Such passengers should read the Passenger Ticket Contract carefully as it contains acknowledgements, requirements, and warranties specific to Expedition Cruises. Expedition Cruises involve additional risks and dangers above and beyond those of non-Expedition Cruises. Because of these inherent risks, all passengers traveling on Expedition Cruises are required to submit a Fit to Travel letter prior to travel and to update the Fit to Travel letter as also set forth in the Passenger Ticket Contract. Expedition Cruises are subject to greater restrictions on services and accommodations than would otherwise be generally applicable, including but not limited to what passengers may be able to bring on board during their travel on an Expedition Cruise. If you are traveling on an Expedition Cruise, you warrant that you have no physical or psychological condition which would entail an unreasonable risk to the health or safety of others or to the safe conduct of the Expedition Cruise and agree to abide by all terms and conditions of the Passenger Ticket Contract. CHILDREN/MINORS Due to the nature of the cruise and travel itineraries, the Carrier does not maintain facilities or services on its vessels for individuals under the age of 18 years. For all cruises/cruise tours booked after August 1, 2018 (regardless of departure year), you must be 18 years old on or before the day you are scheduled to embark on the cruise tour. TIPS Gratuities for your Viking Program Director, onboard staff, motor coach and Viking tour escorts are included in your Ocean and Portugal cruise fare. Gratuities for local city guides are not included in your Ocean and Portugal cruise fare. Gratuities for Viking Program Director and staff are included in your River Cruise fare. Gratuities for local guides, bus drivers and Viking tour escorts are not included in your River Cruise fare. Additional tipping is at the Guest's discretion. TRAVEL INSURANCE Viking Cruises strongly recommends that you obtain the appropriate travel insurance when you pay the deposit on your booking to cover any unforeseen circumstances that may occur before or during any cruise or associated travel (including but not limited to changes in itinerary as a result of significant flooding or low water levels). If you do not purchase travel insurance, you may not be able to recover any charges associated with the cancellation or unforeseen circumstances. EXTENSIONS The Extension packages as listed herein and in VRC Advertising have been developed in association with various international hotels. Situations may arise, voluntarily or involuntarily, that necessitate changes. We reserve the right to substitute hotels as it is deemed necessary and to provide comparable alternatives. ITINERARIES, PRICES, AND ITEMS NOT INCLUDED; OMISSIONS Itineraries are subject to change and may need to be altered or cancelled specifically because of water levels or wind or other factors. Prices shown in any brochure and on the website are subject to change with or without notice. Adjustments for currency and/or fuel fluctuations may apply. Refer to the Passenger Ticket Contract for more information. Airfares are subject to change if bookings are not paid in full. Optional shore excursions/ tours/concerts, excess baggage charges, drinks, beverages and meals not included in the package are additional costs to the passenger. Neither VRC nor the Carrier are responsible for omissions, printing and/ or presentation errors and reserve the right to make corrections as required. Check www.vikingcruises.com.au for the most up-to-date prices, terms and conditions. In the event amendments or modifications of any nature are required, they may be added by the Carrier, by written notification to the passenger signed by an authorized director of the Carrier for the vessel. PHOTO SUBMISSION You grant to VRC, the Carrier and their affiliates a non-exclusive, royalty-free, transferable, sublicensable, perpetual, worldwide license to photos, videos and other visual or audio portrayals of you in any pictorial medium of any nature (collectively, the "photos") you may submit to VRC or the Carrier, or any portion of your photo, in any manner or media whatsoever, (whether now known or hereafter devised), for the purpose of using your photo on any website maintained by VRC or the Carrier or their affiliates, or in any promotional materials distributed by them or in connection with a Viking cruise or travel Services. Further, you waive all moral rights you may hold in a photo you may submit to VRC or the Carrier, in favour of them and anyone they allow to use the photo. You hereby irrevocably assign to VRC, the Carrier and their affiliates all right, title and interest in and to any such photos. They reserve the right not to use your photo for any reason. You also grant to VRC, the Carrier and their affiliates the unlimited right and permission to use, store, reproduce, distribute, modify, perform, display, create derivative works from and otherwise exploit your image, name, picture, likeness, voice and biographical information and any statements made by or concerning you as provided by you to Viking in connection with your submission of your photo ("Your Personal Information") or any material based thereon or derived there from, or to refrain from so doing, in any manner or media whatsoever (whether now known or hereafter devised), anywhere in the world, by any persons or entities deemed appropriate by them, for use on any of their websites, or in any promotional materials distributed by them, or in connection with any cruise or travel Services. You agree you have the full right and authority to grant the rights granted in this section and agree that these terms do not in any way conflict with any existing commitment on your part. If the photos you submit include images of other travel companions, you agree and represent that you have obtained their permission to submit these photos (or that of their parent/legal guardian if they are a minor in their jurisdiction of residence) and that you have also obtained their agreement to these terms. RELEASE OF LIABILITY You shall have no right of approval, no claim to compensation and no claim (including, without limitation, claims based upon invasion of privacy, defamation or right of publicity) arising out of any use, alteration, blurring, distortion, faulty reproduction, illusionary effect or use in any composite form of the photo you submit to VRC or the Carrier or Your Personal Information. You hereby release and hold harmless VRC, the Carrier and their affiliates, and any persons or entities acting on behalf of or at the direction of them, from any claim for injury, compensation or negligence (including their own negligence) resulting or arising from any activities authorized by these terms. QUESTIONS; OFFICE ADDRESS If you have any questions regarding these Terms or the Passenger Ticket Contract, please advise us in writing at Viking River Cruises Australia Pty. Ltd. 6/66 Wentworth Avenue, Surry Hills, NSW 2010, Australia. You may also contact us by phone at 138 747 (Australia) or at 0800 447 913 (New Zealand). AUSTRALIAN CONSUMER LAW Nothing in these Terms and Conditions operates to exclude, restrict or modify any provision of the Competition and Consumer Act 2010 (Cth) or any equivalent laws applicable in any State or Territory in Australia. SEVERANCE If a provision in these Terms and Conditions is wholly or partly void, illegal or unenforceable in any relevant jurisdiction that provision or part must, to that extent, be treated as deleted from these Terms and Conditions for the purposes of that jurisdiction. This does not affect the validity or enforceability of the remainder of the provision or any other provision of these Terms and Conditions. 145 Call us on 138 747 (AU), 0800 447 913 (NZ) or contact your local Viking travel agent

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