Viking Cruises

2019-2020 BOOK ING CONDITIONS By making a booking and/or paying a deposit with Viking Cruises, you agree to accept and be bound by these Terms and Conditions, together with any additional terms and conditions printed on the Passenger Ticket Contract and any applicable air travel ticket. NOTIFICATION Information contained in Viking Cruises brochures, website or advertising collateral ("Viking Advertising") is not an offer or a contract. Cruises/Tours and Airfare offers are advertised in Australian dollars and are only available for sale to Australian and New Zealand residents. Airfare offers are only available in conjunction with the purchase of a Viking cruise from our office in Australia or our agents in Australia/New Zealand. The transportation of guests and baggage on all ocean cruise vessels is provided solely by the operator and is governed by the terms and conditions printed on the Passenger Ticket Contract. For complete information on terms and conditions, itinerary, liability of Viking Cruises, liability limits and all sections mentioned below, refer to the Passenger Ticket Contract. A copy of the Passenger Ticket Contract is available by contacting Viking Cruises or visiting www. vikingrivercruises.com.au/my-trip/before-you-go/ step-by-step-guide.html PAYMENT A non-refundable cruise-only deposit of $500 per person or a non-refundable cruise plus Viking Air deposit of $1,500per person and applicable air deal cost, is required to secure a confirmed reservation within 3 days or your reservation will automatically cancel. When more than one cruise is booked, deposit and payment policies apply per cruise. Full payment is due no later than 120 days prior to your cruise/tour departure date. Important Notice: Promotions or offers may have different payment terms, please refer to the offer conditions specified when making the booking. The final balance is due no later than 120 days prior to sailing unless otherwise stated or within 3 days of booking if cruise/tour departure date is within 120 days of sailing. BOOKINGS To make a reservation, contact Viking Cruises Australia Pty Ltd on 138 747 (Australia) or 0800 447 913 (New Zealand) or call your local travel agent. All Viking Cruise bookings will only be accepted at the Australian dollar advertised price and must be booked through our Australian office or agents in Australia or New Zealand. If Viking Cruises Inc. or Viking Cruises Australia Pty Ltd accepts a booking and subsequently identifies that an Australian or New Zealand resident has booked a Viking Cruise through an office or agent outside their country of residence, Viking Cruises reserves the right to cancel the booking made and convert the booking to the Australian advertised price. The customer will then have the option of paying the Australian advertised price within 3 days of notification by Viking Cruises, failing which the booking will be cancelled and Viking Cruises will have no obligation to the customer other than refund of any amount paid by the customer for the booking made outside their country of residence. All reservations are subject to cancellation if payments are not received by the due date or paid as per payment instructions. Please contact Viking Cruises for payment instruction. Upon full payment by the participant(s) of the amount specified as the Full Fare (see Invoice), Viking Cruises agrees to arrange for the provision of the services as described in our marketing collateral and as modified by supplementary marketing collateral. Upon receipt of your deposit or full payment or upon the issuance of the Passenger Ticket Contract directly or by a travel agent or upon receipt of a confirmation letter or final Invoice from us, both the Passenger and the Carrier will be fully bound by all of the terms and conditions of the Passenger Ticket Contract. Enrolment in and payment for a tour shall constitute agreement and acceptance by the passenger of the terms and conditions set forth in the collateral which cannot be varied except in writing by an officer of the company. Visa, MasterCard, American Express and Electronic Funds Transfer are all acceptable forms of payment. Please contact Viking Cruises for payment instruction. PRICING All prices are advertised per person based on double occupancy, in Australian dollars and valid at time of publication. Limited Offers and fares are subject to availability and additional restrictions may apply. Viking Cruises reserves the right to correct, revise or omit pricing, dates or offers throughout the season without prior notice. For up-to-date prices, please call Viking Cruises on 138 747 (Australia), 0800 447 913 (New Zealand). VIKING AIR OFFERS Viking Air offers are only valid in conjunction with a Viking Cruise itinerary booked through the Australian office. Viking Air promotional offers are strictly limited, subject to applicable conditions and availability and may be withdrawn at any time. A non-refundable deposit of $1,500 per person is required to secure the booking. Viking Air airfares include all government fees, taxes and air fuel surcharges. Seasonal charges may apply. Viking Air airfares are non-changeable, non – transferrable and not redeemable for cash and/or cruise credits. Viking Cruises pays government fees, taxes and air fuel surcharges therefore at no point will these be refunded by Viking Cruises. Flights are available from selected major Australian & New Zealand gateway cities, for travel to selected European & Asian gateway cities. Viking Cruises cannot book all airline carriers. Viking Air offer does not guarantee that you will be on the same carrier/flight as others in your travel group. Airline restrictions and conditions apply. Flights may be currently out of the system date range. Viking will advise you when flights are scheduled. Viking Cruises acts as a booking agent for the airlines. Full airline terms and conditions will apply. Airline baggage restrictions apply, additional fees may apply. Airline schedules are subject to change without notice. Viking Cruises is not responsible for additional charges and or amendments which may be incurred due to airline schedule changes. CANCELLATION POLICY For any cruise booking, whether under deposit, partially paid, or paid in full, the following situations are considered cancellations and cancellation charges will apply as noted below: changes to departure date; substitutions of itinerary; substitution of another person for original booked guest(s); downgrading of cabin category or changing to a promotional fare. All cancellations must be in writing. The following cancellation charges will be assessed for all written cancellations received prior to departure up to the scheduled time of departure. Days prior to Cruise/Tour, Land Cruise/Tour/ Land cancellation fee Air inclusive cancellation fee 121 days or more $500 per person $1,500 per person 120 – 60 days 50% of full fare 50% of full fare 59 – 0 days 100% of full fare 100% of full fare Full Fare is defined as the full cost of any cruise/tour, land or air component purchased from Viking. Please note: Promotional fares may have different cancellation policies. Please ensure you check the conditions at the time of booking. REVISIONS/CHANGES Once a cruise booking has been accepted and a deposit paid, all changes are subject to a $50 per person charge per change. See prior section under Cancellation Policy for additional details on situations which are classified as cancellations rather than changes. DOCUMENTS Documents will be issued approximately 3 weeks prior to departure. All guests are required to fill out a Guest Information Form (GIF) within seven (7) days of making the booking. GIF can be found online at www.myvikingjourney.com TRANSFERS Airport transfers are available at additional cost if air arrival and departure dates coincide with the first and the last day and destination of the cruise/tour itinerary. If guests arrive and depart on different dates to these, then airport transfers are not available. Guests who are not arriving or departing the destination on the first and/or the last date of the cruise/tour itinerary will have to make their own way to the hotel/vessel at their own expense. TRAVEL DOCUMENTATION/VISAS Passports, visas, vaccinations and any other travel documentation are your sole responsibility. All guests must have passports valid for six months following disembarkation and necessary visas when boarding. Guests are advised to check with their travel agent or the Australian or New Zealand Consulate Service to determine which documents they must obtain. If incorrect documents are obtained, guests may be unable to participate in particular shore excursions and may be denied boarding and/or entry into certain countries. Note: Due to airline security measures, your passport name must match your airline ticket name or you may be denied boarding. Viking Cruises accepts no responsibility for obtaining required visas or for advising guests of passport, visa or other immigration requirements. HEALTH You must ensure you are aware of any health requirements for your travel and ensure that you carry all 208

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