APT-LMY-A$-2017

APT Head Office Level 4, 1230 Nepean Highway, Cheltenham, VIC 3192 International Offices New Zealand | United Kingdom Europe | North America YOUR TRAVEL AGENT NZ$ Call 0800 278 687 aptouring.co.nz Facsimile: 0800 521 721 Groups: 0800 278 687 Email: info@aptouring.co.nz Follow us on: GENERAL INFORMATION & CONDITIONS The following terms and conditions ('booking conditions') form the basis of your contract with Australian Pacific Touring Pty Ltd ('APT', 'we' or 'our'). Please read them carefully as they set out your and our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions, that you agree to them and that you agree to them applying to your holiday arrangements that you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking conditions to your 'holiday package' are references to the tour or cruise package you have booked with APT. References to "excursions" are references to short trips or tours included or available as part of your holiday package. Governing law: These booking conditions are governed by the law in force in Victoria, Australia. Prices – Deposits – Discounts – Payments: Your booking price will be set out in this brochure unless it is varied by advertising or a special offer, or is changed after the publication date for any reason, including without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel surcharges, airline charges, a force majeure event or other material increases by suppliers. Once you pay your deposit your holiday package price is guaranteed (except for any changes resulting from a force majeure event – see below). A $3,000 non-refundable deposit per person, per holiday package is required within seven days of booking confirmation. Final payment of the balance of your holiday package price is then due 100 days prior to departure unless stated in the terms of a special offer. APT reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received by APT within the specified time. All fares and charges are in New Zealand currency. Payment in full is required at time of booking for reservations made less than 100 days before departure from Australia or New Zealand. If APT is unable to confirm your reservation, all monies will be refunded. *Companion Fly Free: All pricing and saving amounts are in New Zealand Dollars. Information correct as at October 2016 but may fluctuate if surcharges, fees, taxes or currency change. A strictly limited number of offers are available on selected itineraries and departures in all cabin categories. All offers are available until sold out. Offers are subject to availability, not combinable unless specified, available on new bookings only and may be withdrawn at any time. Flights are based on wholesale airfares in economy class Q Class with Emirates Airlines or another airline of APT's choosing from Auckland or Christchurch. Offer includes economy class airfare and air taxes of up to $200 for one person when two passengers travel together on the same flights and APT tour. Flights must be booked by APT. All offers are subject to availability of airline and booking class. Once class is sold out surcharges apply. Should you choose to depart earlier than your scheduled tour/ cruise departure, or make variations to airline routings, surcharges may apply. Airline schedules are subject to change without notice and APT is not liable for any additional costs incurred due to airline schedule changes. A non–refundable deposit of $3,000 per person is due within seven days of booking. Final payment is due 100 days prior to the tour's departure date. All air is ticketed upon receipt of the deposit. Any changes made after ticketing will incur an amendment and/ or cancellation fee and there are no refunds on tickets once issued. Air taxes vary for each departure point and routing of airline and are subject to change. Note that frequent flyer miles/points may not be awarded on all airfares. For full itinerary details, departure dates, pricing and general information and conditions, please refer to our website www.aptouring.co.nz. Included in Holiday Package Price: All coach and travel, accommodation, airfares (if indicated in individual itinerary), gratuities, airport transfers on the first and last day, sightseeing, specified excursions, meals, admissions, port charges and the services of a cruise director as stated in your itinerary. *Complimentary beverages are only served during your cruise and does not include French champagne, premium spirits or selected wines. Complimentary beverages are not available during land tours or city stay extensions. Wi-Fi internet is not included and is available at additional cost. Transfers: Airport transfers are included on the first and last day of the holiday at designated times. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Gratuities: Have been included for services as indicated in the itinerary on all APT Tours and Cruises and cannot be redeemed for a cash refund. Solo Travellers: A limited number of single rooms/suites/cabins may be available by request at time of booking your cruise/holiday package. Passengers Needing Special Assistance: APT welcomes passengers with disabilities or special needs provided they are accompanied by a companion capable of providing all necessary assistance. Any disability or medical condition requiring special attention must be reported to APT at the time of booking. A Health, Fitness & Mobility Questionnaire will be provided and requested to be completed at the time of booking if you advise of any health, fitness or mobility issues. APT is not liable for any injury, illness, or loss of enjoyment which could have been reasonably prevented had we been made aware of a pre-existing condition and been provided an opportunity to review it. We will not be responsible for any costs associated with cancellation penalties or the return of passengers from a tour, and a refund for lost touring cannot be claimed. The Le Lyrial has a limited number of cabins with disabled facilities. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the cruise ship is at anchor. APT is unable to provide individual assistance to any passenger for walking, dining, boarding or alighting coaches or other transportation vehicles or other personal needs. Health & Fitness: A good level of fitness and health is required to participate on APT's holiday packages. In some destinations there are extensive sightseeing excursions by foot and which can include climbing of stairs and uneven surfaces. It is your responsibility to advise APT of any pre-existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other passengers. Force Majeure: For full details, enquire or visit our website www.aptouring.co.nz. Visa & Passports: All passengers must have a valid passport that is valid for at least six months after the holiday package return date. Passengers must consult with the appropriate consulates to ensure that they have any applicable visas for countries included in the holiday package prior to departure. Shore Excursions: It is impossible for large coaches to be used for some city sightseeing excursions and many towns and cities will be visited by way of walking tours. In certain locations, guests will be required to board Zodiacs or local tenders to reach the port in order to undertake shore excursions. Other Special Offers: Special Deals and Special Offers other than those advertised in the brochure may be promoted by APT after the brochure is released. These new special deals/offers do not apply to existing bookings unless otherwise stated. Airfares: Airline schedules are subject to change without notice. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non-refundable. Name changes and voluntary date and schedule changes will incur fees. APT is not liable for delays or disruptions of air travel. Once tickets are issued APT will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights. Travel Insurance: Travel Insurance is not included in your holiday package. You are required to purchase comprehensive travel insurance at the time of booking that includes (without limitation) coverage for the cost of your holiday package, medical expenses, damage or loss of luggage, cruise and land content and airfare charges that may occur due to cancellation, impossibility of performance or other frustration, disruption, loss of deposit or strikes, and provide a copy to us. Special Requests: Where a special request (eg. diet, room location, twin or double bedded room, a particular facility at a hotel, flight seat requests and/or particular meals) is an important factor in your choice of holiday, you must advise us when your booking is made. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. Credit Card Surcharges: If you pay APT by credit card credit card surcharges of between 1% and 3% will be added your tour price. Changes or Additions to Your Holiday: If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking, or his or her travel agent. If it is possible to make the change, it will be subject to an administration charge and payment of any further costs incurred as a result of the change. Cancellation Policy: For all tours within this publication, the following applies: Days of Notice: Fee Per Person: 100 days or more Loss of deposit 99-61 days 50% of tour fare 60 days or less 100% of tour fare All cancellations must be received in writing by APT and are not effective until this notification has been received. If your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services or if portions of the holiday package are missed. Additional cancellation fees may also be charged in respect of accommodation reserved outside the holiday package dates. These cancellation fees are in addition to any fees that may be levied by APT and your travel agent (if any). You acknowledge that the amounts estimated under the Cancellation Policy are reasonable and represent a genuine pre- estimate of APT's loss and are otherwise reasonably necessary to protect the legitimate interests of APT. If you request changes after APT has issued your documents, APT may charge you an administration and processing fee of $70 per person in addition to any applicable cancellation fees. Cancellation of Airfares: An APT cancellation fee of $50 per person applies for ticketed airfares in addition to any applicable airline cancellation fees. Changes to Ticketed Airfares: If you wish to amend the date or routing on your ticketed air booking, an APT amendment fee of $30 per person for the first change and $85 for any subsequent changes will be charged in addition to airline change fees and additional taxes that are applicable. If, for any reason, a name change to a ticketed Airfare is required, a $125 per person name change fee will apply for every change in addition to any applicable airline fees. Brochure Accuracy: APT has endeavoured to ensure that the information given in this brochure about accommodation, itineraries etc., is correct to the best of its knowledge at the time of going to print. However, advertised descriptions, facilities and prices may change after publication. We recommend that you confirm the details of your chosen holiday at the time of booking. Additionally, flight times, carriers and routes within are for guidance only and there may be changes. Flight Changes: The flight timings shown in our brochure, on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are set by airlines and affected by events outside our control. Scheduled and charter flight timings, and days of operation are also subject to change. Disruption to Cruising & Itinerary Arrangements: Itineraries are intended as a guide only and are subject to alteration without notice. Alternations may be necessary for various reasons including, without limitation, road, sea or weather conditions, strikes or other reasons beyond APT's reasonable control. If conditions render any routes unsafe for navigation, APT reserves the right to provide alternative services including, but not limited to, accommodation on the docked ship or substitute land arrangements. APT will not be liable for any direct or indirect costs that you incur as a result of any event or other factor beyond our control which necessitates a change in your itinerary. The Captain & Cruise Director will take responsibility for decision- making in this regard. Data Protection Policy: Any personal information (including sensitive information and health information) that APT obtains and retains from you or about you is necessary for our business purposes. Our Privacy Policy details why we collect this information, who we may disclose it to (including overseas recipients), and the main consequences if we do not collect it. Our Privacy Policy also contains information about how you may seek access to, or correction of, the personal information held about you, and our complaint resolution procedures. Our Privacy Policy is available at www.aptouring.co.nz/ privacy or by request to us. By providing personal or sensitive information to us, you are agreeing to the terms of our Privacy Policy. Limitation of Liability: For details of APT's Limitation of Liability, please enquire or see our full terms and conditions on our website at www.aptouring.co.nz. Medical Assistance: APT is not responsible for the type or quality of the medical services you may receive. Luggage Limits: Each passenger is entitled to take one piece of luggage that does not exceed 160 cm (63 inches), or weigh more than 20 kg (44 pounds). Dimensions for checked baggage are calculated by adding together the width, height and depth of the piece of baggage. An extra charge will be imposed to cover porterage handling of any additional luggage. Your tour/cruise director will advise you of the exact additional charge. All luggage is at "owner's risk". For full terms and conditions, including but not limited to Limitation of Liability, Force Majeure, and Deposit Cancellation Peace of Mind, please refer to our website at www.aptouring.co.nz. Publication No. H4919. Prices & itineraries valid from 12 July 2017. Publication is valid from 18 July 2016. Australian Pacific Touring Pty Ltd ABN 44 004 684 619.

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