Europe 2017

CC Europe 2017_AU

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1800 650 738 | 83 Additional cancellation fees may also be charged in respect of accommodation reserved outside the holiday package dates. These cancellation fees are in addition to any fees that may be levied by Captain's Choice. Cancellation of Airfares Scheduled airlines normally regard name changes and changes to departure dates as a cancellation and rebooking may attract a cancellation fee. Applicable cancellation fees may amount to 100% of the airfare. IF WE CHANGE OR CANCEL YOUR HOLIDAY Captain's Choice endeavours to provide you with all the services confirmed to you at the time of your booking. However, we plan arrangements a long time in advance of your departure date using independent suppliers such as airlines, hotels etc., over whom we have no direct control. On occasions changes do have to be made, Captain's Choice reserves the right to cancel or amend holiday packages/ excursions accordingly. All tours require a minimum number of bookings in order to be financially viable and to have a pleasant group atmosphere. In the event adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and offer an alternative tour (or a refund of the monies paid for arrangements made by Captain's Choice). Brochure Accuracy Captain's Choice has endeavoured to ensure that the information given in this brochure about accommodation, itineraries etc., is correct at the time of going to print. However, advertised descriptions, facilities and prices may change after publication. We recommend that you confirm the details of your chosen holiday package at the time of booking. Additionally, flight times, carriers and routes in the brochure are given for guidance only as there may be changes. Final details will be shown on your tickets. Holiday package or excursion itineraries may change or be different from those described in the brochure as a result of local conditions, weather conditions and annual events. Captain's Choice will endeavour to notify you of any significant changes prior to your departure. Flight Changes The flight timings shown in our brochure, on our website and detailed on your confirmation invoice are for guidance only, and are subject to alteration and confirmation. Flight timings are set by airlines and could be affected by events outside our control. Scheduled and charter flight timings and days of operation are also subject to change. Captain's Choice will advise you of any significant changes as soon as it is informed by the airline. Minor timing changes will be shown on your flight tickets. Any change in the identity of the airline, flight timings or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying any applicable cancellation fees, except where specified in these booking conditions. Force Majeure Force Majeure means the occurrence of an event that is beyond Captain's Choice's reasonable control and which could not have been reasonably prevented by Captain's Choice, which includes, but is not limited to: (a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental pollution or contamination; or (d) change in law, meaning, enactment, amendment (including repeal) in the law or administration of any law in Australia or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation, determination, bylaw, declaration, licence and the common law as applicable from time to time. Termination of Booking Contract or Change of Travel Arrangements Due to Force Majeure If Captain's Choice, in its reasonable opinion, considers that any Force Majeure event prevents Captain's Choice (whether directly or through its employees, contractors, subcontractors and agents) from lawfully or safely providing any products or services subject of the booking contract with you, Captain's Choice may immediately by written notice: (a) terminate the booking contract (in whole or in part); or (b) change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Limitation of Liability in the Event of Force Majeure In the event that Captain's Choice cancels or changes your travel arrangements in any way due to a Force Majeure event, Captain's Choice will not be liable to you in contract, tort, statute or restitution for any loss (including, but not limited to, loss of deposit or purchase price and loss of enjoyment), damage, costs, charges, expenses or injury resulting from or in connection with (whether directly or indirectly): (a) the cancellation or change to your travel arrangements; or (b) the Force Majeure event. Captain's Choice is not liable to refund any part of the deposit or purchase price paid by you if Captain's Choice subsequently changes or cancels your travel arrangements in connection with a Force Majeure event. Force Majeure events are unpredictable and beyond Captain's Choice's control. It is your responsibility to purchase travel insurance to adequately protect yourself against these risks. ON HOLIDAY Local Purchases Captain's Choice is not responsible for any items you may purchase locally i.e. jewellery/furniture etc. You acknowledge that you are solely responsible for any import duty or freight costs. Personal Belongings & Lost Items For security reasons valuables should be kept to a minimum and packed in your hand luggage along with your medicines, camera, electrical or battery operated appliances, as well as basic essentials such as a change of clothing and toiletries. It is your responsibility to look after your property at all times and you must ensure you are adequately covered by comprehensive travel insurance in the event of any loss. Disruption to Tour & Itinerary Arrangements Itineraries are intended as a guide only, and are subject to alteration without notice. Alternations may be necessary for various reasons including, without limitation, road, river or weather conditions, strikes or other reasons beyond Captain's Choice's reasonable control. If conditions render any routes unsafe for navigation, Captain's Choice reserves the right to provide alternative services including, but not limited substitute land arrangements. Under normal conditions, itineraries will operate as far as possible as detailed in this brochure. However, sometimes for reasons beyond our control, it may be necessary to make alterations to your itinerary. Captain's Choice will not be liable for any direct or indirect costs that you incur as a result of any event or other factor beyond our control which necessitates a change in your itinerary. ON RETURN FROM YOUR HOLIDAY Data Protection Policy Your personal data may be passed on by Captain's Choice to any relevant independent suppliers, government/public authorities such as customs, immigration and the security services connected with your holiday package. All personal data you give us (including sensitive personal data) will be kept. Credit card details are not retained. We will use only names and contact details for marketing purposes, unless you notify us that you do not wish to receive future marketing material by writing to Captains Choice, Level 4, 1230 Nepean Highway, Cheltenham, Victoria 3192, Australia. GENERAL INFORMATION Limitation of Liability 1. Our holiday packages include the services of independent providers, such as hoteliers, airlines, cruise companies and other operators, who are not agents, servants or employees of Captain's Choice. Although we take care in selecting the independent service providers, and the optional excursions conducted by some independent service providers, Captain's Choice is not responsible for the conduct of the independent service providers, their servants and agents or for any ramifications of that conduct. Optional excursions may, depending on your holiday package, include activities such as climbing, exploring, bike riding, swimming and snorkelling. You accept and assume the risk involved with these activities. 2. If, in the opinion of any representative of Captain's Choice, your mental or physical condition, or general behaviour is such as to affect your own health and safety, render you incapable to care for yourself, cause you to became a hazard to yourself or other passengers or result in you becoming objectionable to other passengers or staff, you will not be permitted to embark or continue on the whole or any part of the holiday package. Harassment of any kind toward crew, contracted suppliers or other guests may result in immediate removal from the tour or cruise. Captain's Choice is not liable to you for any costs associated with such decision and you will not be refunded for any part of the holiday package. 3. Captain's Choice accepts no responsibility for any death, injury, illness, loss (including loss of enjoyment), damage, detention, delay (including mechanical breakdown) beyond its control. 4. Any term, condition or warranty express or implied by statute or otherwise in respect of the holiday packages contained in this brochure are excluded to the full extent permitted by law. Nothing in these booking conditions excludes, restricts or modifies the application of the Competition and Consumer Act 2010 (Cth) as amended, consolidated, supplemented or replaced. 5. To the full extent permitted by law, Captain's Choice's liability arising under or in connection with these booking conditions: (a) is limited to the resupply of the products or services or the payment of the cost of resupply of the products or services to you; and (b) excludes liability for any indirect or consequential losses suffered by you or any third party, howsoever caused, including but not limited to pure economic loss or any special, extraordinary or punitive damage to you or any other party. 6. Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us and the travel agent has no authority expressed or implied to receive monies on our behalf. There is no liability on the part of Captain's Choice in respect to any monies paid to your travel agent, unless and until Captain's Choice notifies you (by way of a booking confirmation advice or payment receipt advice) that monies have been received by Captain's Choice. Captain's Choice reserves the right to cancel any ticket or booking or refuse to carry any passenger where payment has not been received by Captain's Choice within the specified time. Responsible Service of Alcohol Where staff are responsible for service of alcohol, they are obligated by law to refuse service to any guest who, in their reasonable opinion, appears to be or is intoxicated, or behaves in an aggressive or offensive manner. Medical Assistance You are responsible for all charges that result from visiting a medical facility, or for a medical practitioner, other than the Tour Doctor, visiting you. Captain's Choice is not responsible for the type or quality of the medical services you may receive. Captains Club Details including the range of benefits are available on our website at: Smoking For other passengers' comfort there is no smoking on coaches or cruise ships, except in designated areas. All sectors of trains, buses and confined areas are non smoking. Most flights are now non smoking in accordance with international agreements. Service Enquiries If a problem occurs during your holiday you should, in your own interests, advise your tour manager so that steps can be taken to resolve the matter. If you remain dissatisfied, any complaint must be made in writing to Captain's Choice within 30 days. Luggage Limits Each airline has policies relating to luggage limits and category of seat. Additional charges may apply for excess luggage. Photo/Video Photographs or videos of the tour may be taken, which may be used for promotional purposes. If you submit photographs to be included on the group's DVD of images we reserve the right to publish them in future promotional material. Completion of your registration/booking form and acceptance of documents indicates your acceptance and release for this material to be used for promotional or resale purposes. Maps Within This Publication Note that maps may not be to scale. Images Within This Publication Some images in this publication are copyright, and have been reproduced with permission. Photos courtesy of: Alamy Stock Photo; Poseidon; Trans Nordic Tours; Noble Caledonia; Belmond Ltd; Croisi Europe; Golden Eagle. Price & itineraries valid from 5 March 2017 – 3 January 2018. Publication is valid from 1 April 2016 and supersedes all previous publications. This brochure may be superseded by another brochure featuring the same tours. Captain's Choice is proud to hold the ATAS accreditation. The AFTA Travel Accreditation Scheme (ATAS) is an industry accreditation scheme that sets the benchmark of quality for the travel industry. ATAS accreditation #A11188 CAPTAIN'S CHOICE COLLECTION Captain's Choice offers a number of unique travel experiences. Visit for more details or to download a brochure. Reservations may be made with: Captain's Choice, Level 4, 1230 Nepean Highway, Cheltenham, Victoria 3192, Australia. Telephone: 61 3 8526 2300. Fax: 61 3 8526 2351. Freecall: 1800 650 738 within Australia.

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