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82 CAPTAIN'S CHOICE | Europe 2017 TERMS & CONDITIONS The following terms and conditions ('booking conditions') form the basis of your contract with Phil Asker Pty Ltd ACN 063 895 876 ('Captain's Choice', 'we' or 'our'). Please read them carefully as they set out your and our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions, that you agree to them and that you agree to them applying to your holiday arrangements that you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking conditions to your 'holiday package' are references to the tour or cruise package you have booked with Captain's Choice. References to 'excursions' are references to short trips or tours included or available as part of your holiday package. Governing Law These booking conditions are governed by the law in force in Victoria, Australia. BEFORE YOU BOOK Prices – Deposits – Discounts – Payments Your booking price will be set out in this brochure unless it is varied by advertising or a special offer, or is changed after the publication date for any reason, including without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel surcharges, airline charges, a force majeure event or other material increases by suppliers. A $4,000 security deposit per person, per holiday package, is required at the time of the booking. Deposit requirements may vary when booking a special offer, a higher category suite or cabin and for some single supplement arrangements. Final payment of the balance of your holiday package price is due 120 days prior to departure. Captain's Choice reserves the right to cancel any ticket, or booking, or to refuse to carry any passenger where payment has not been received by Captain's Choice within the specified time. All fares and charges are in Australian currency. Payment in full is required at time of booking for reservations made less than 120 days before departure from Australia or New Zealand. If Captain's Choice is unable to confirm your reservation, all monies will be refunded. Included in Holiday Package Price All travel, accommodation, airfares (as indicated in individual itinerary), gratuities, transfers, sightseeing, specified excursions, meals, admissions, port charges, taxes and the services of a Tour Manager as stated in your itinerary. Transfers Airport transfers are included on arrival at, and departure from your destination at designated times, unless otherwise stated. No refund will be given for unused transfers. Transfers cannot be re routed to other pick up points or destinations. Should the selected airline offer airport transfers, these will be utilised subject to airlines terms and conditions. Passengers who miss the pre booked transfers must make their own way to/from the ship/hotel at their own expense. Some holiday packages include group transfers from or in between airports/hotels/ships and vice versa. A group transfer is generally a shared transfer departing at a set time and the type of vehicle used will normally be dependent upon the size of the group. Home-Airport-Home Transfers are included on all Captain's Choice tours, when booking within a radius of 60 driven kilometres from the nearest domestic or international airport. For journeys over 60 kilometres there will be an additional charge per car per kilometre. Should the selected airline offer home to airport transfers, these will be utilised subject to airlines terms and conditions. No refund will be given for unused transfers. Passengers who miss the pre booked transfers must make their own way to/from the airport at their own expense. This service is only available for departures from mainland Australia. Not Included in Tour Price Passport and visa charges, vaccinations and on tour suggested medications, items of a purely personal nature (laundry bills, bar bills, phone calls, etc), expenses incurred for items purchased away from group tour (meals, tours, transport, etc), excess luggage, insurance for extensions to travel dates/pre existing medical conditions/ age loading fees, arrival and departure transfers (for cruise and land only guests), plus any other items not mentioned in this brochure. Select options are included unless otherwise indicated but may be limited by capacity. Wine, beer & soft drink are included at dinner; drinks at other times are at additional expense. Gratuities Have been included for all services as indicated in the itinerary on all Captain's Choice Tours and cannot be redeemed for a cash refund. Twin or Double Rooms Accommodation in all hotels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated. Solo Travellers A limited number of single rooms/suites/ cabins may be available by request at the time of booking your holiday package. We will guarantee to arrange for single travellers to share a room in hotels only to avoid incurring additional costs. We may accommodate a smoker and a non smoker together, in this instance the room provided will be a non smoking room. If preferred, a single room supplement price is offered if you wish to have single room occupancy. Passengers Needing Special Assistance Captain's Choice welcomes passengers with disabilities or special needs provided they are accompanied by a companion capable of providing all necessary assistance. Any disability or medical condition requiring special attention must be reported to Captain's Choice at the time of booking. A Fitness / Activity statement will be sent to you with your invoice at the time of making your reservation. This statement must be completed and returned to Captain's Choice to confirm your reservation. Captain's Choice will make reasonable efforts to accommodate the special needs of disabled passengers, but is not responsible for any denial of services by carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. Captain's Choice is unable to provide individual assistance to any passenger for walking, dining, boarding or alighting coaches or other transportation vehicles or other personal needs. Health & Fitness A good level of fitness and health is required to participate on a Captain's Choice holiday package. In some destinations there are extensive sightseeing excursions by foot, which can include climbing of stairs and walking on uneven surfaces. Mobility is needed boarding or alighting coaches, cruise ships and trains. We recommend a visit to the doctor and dentist before travelling to overseas destinations. It is your responsibility to advise Captain's Choice of any pre existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other passengers. A doctor will travel with the group for the duration of the tour. A doctor may or may not accompany Select Options. The doctor is an independent registered medical practitioner who is available to provide immediate but limited medical attention to tour guests should the need arise. The doctor carries his or her own independent professional indemnity insurance and carries a limited amount of medical supplies. Phil Asker Pty Ltd is not responsible or liable for any advice or treatment that may be provided by the doctor, or any failure on the part of the doctor to fully diagnose or treat any medical injury or condition which may arise or be identified during the course of the tour. Due to exclusions in professional indemnity insurance, Australian doctors are unable to provide medical services whist travelling in the United States or its territorial waters. In lieu, the Tour Doctor will assist in arranging local medical services during this time. You are responsible for all charges that result from visiting a medical facility, or for a medical practitioner, other than the Tour Doctor visiting you. Captain's Choice is not responsible for the type or quality of the medical services you may receive. A Fitness / Activity statement is available on our website. Visa & Passports All passengers must have a passport that is valid for at least six months after the holiday package return date. Passengers are solely responsible for meeting necessary passport requirements and paying all associated costs. Details of visa requirements and applicable application forms will be sent to you by Captain's Choice approximately 16 weeks prior to departure. Captain's Choice will lodge your applications and endeavour to obtain the required visas on your behalf (at an additional cost). Excursions The timing of the excursions on all holiday packages may differ slightly for each package. The published times are a guide only, and are subject to change without notice. It is impossible for large coaches to be used for some city sightseeing excursions and many towns and cities will be visited by way of walking tours. Clients must be able to climb ramps to embark or disembark cruise ships. Depending on river levels, these may have a number of steep steps. Holiday packages may include time in high altitude regions. Select Options Minimum and maximum group numbers apply on some Select Options. If your first choice of Select Option is unavailable you may be asked to choose an alternative. Public Holidays/Festivals Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays may result in a reduction of facilities and entertainment. Late Bookings & Special Offers Late booking promotions and special offers do not apply to existing bookings unless otherwise stated. BOOKING & PAYING FOR YOUR HOLIDAY Airfares Air travel is arranged with independent airlines. Captain's Choice will arrange air travel as advertised in connection with your holiday package. All airfares are subject to flight and booking class availability. Airport taxes vary for each departure point and routing. Airline schedules are subject to change without notice. There are occasions when airlines change their schedules and this may affect the operation of the tour. If an airline schedule change occurs Captain's Choice cannot be held responsible, but we will endeavour to find the most suitable connection according to the original itinerary. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non refundable. Name changes, voluntary date and schedule changes will incur fees. Captain's Choice is not liable for delays or disruptions of air travel, or consequential costs associated with air travel. Internal flight connections are in Economy class unless specified. Once tickets are issued Captain's Choice will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights. Out of Date Range Flights If airlines have not published their schedule at the time this brochure was printed, or at the time of booking, Captain's Choice will estimate the cost of airfares connected with your holiday package. When the airline releases flight inventory and airfares, Captain's Choice will confirm seats and pricing to you by sending you an updated invoice. Travel Insurance We suggest that all passengers take out Travel insurance. The price of your all inclusive air and land package only includes travel insurance underwritten by Dual Australia Pty Ltd ACN 107 553 257, AFS license No 280193 on behalf of underwriters at Lloyds. Travel insurance is provided as part of the all inclusive air and land package only, for guest up to and including 90 years of age, subject to meeting the requirements of the insurer. Any information provided in this brochure is general and does not consider your objectives, financial situation or needs. A summary of the travel insurance will be sent to you. The Product Disclosure Statement is available from our insurance brokers, MCA Insurance Brokers, email: travel@mcains.com . If you choose to make alternative arrangements the tour price will be reduced by the amount of the policy. You are required to advise Captains Choice of your alternate insurance arrangements prior to making your payment. Certain pre existing conditions are not covered under this policy. For details in relation to these exclusions please enquire for details. Travel Information & Documents After booking, you will receive an invoice with all important information relevant to your holiday package. We strongly recommend you check the details carefully and read the included information. Tickets, final itineraries, detailed travel information and a list of passenger names and suburb of residence will be forwarded to you approximately two weeks prior to departure. If you do not wish your name to appear on the passenger list, please advise your tour consultant at the time of booking. Special Requests Where a special request (eg. diet, room location, twin or double bedded room, a particular facility at a hotel, flight seat requests and/or particular meals) is an important factor in your choice of holiday, you must advise us when your booking is made. Captain's Choice will pass your request onto the hotel, airline or other supplier but cannot guarantee that it will be accommodated. Captain's Choice will also pass on any dietary requests to the airline, but we strongly recommend that you check directly with the airline once your tickets have been issued. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted, passed on to the supplier, confirmed on your invoice or any other documentation, is not confirmation that the request will, or can, be met. Unless and until specifically confirmed, all special requests are subject to availability. Use AMEX points to pay You can use your AMEX Membership Reward Points to pay for part or all of your tour. You can even use points to pay for your deposit. $100 of travel = 10,000 points. IF YOU WANT TO CHANGE OR CANCEL YOUR HOLIDAY Changes or Additions to Your Holiday If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change but it may not be possible. If it is possible to make the change, it will be subject to an administration charge and payment of any further costs incurred as a result of the change. Cancellation Policy For all holiday packages in this brochure, the following Captain's Choice cancellation fees apply: Days of Notice: Fee Per Person 120 days or more Loss of deposit Less than 120 days 100% of holiday package price All cancellations must be received in writing by Captain's Choice and are not effective until this notification has been received. If your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services, or if portions of the holiday package are missed.