Kimberley Coast Cruising, 4WD Tours Kimberley Region, Outback Tours, Bungle Bungles
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72 General Information & Conditions kimberleywilderness.com.au The following terms and conditions ('booking conditions') form the basis of your contract with Australian Pacific Touring Pty Ltd ('APT', 'KWA', 'OWA', 'we' or 'our'). Please read them carefully as they set out your and our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions, that you agree to them and that you agree to them applying to your holiday arrangements that you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking conditions to your 'holiday package' are references to the tour or cruise package you have booked with APT. References to "excursions" are references to short trips or tours included or available as part of your holiday package. Governing Law These booking conditions are governed by the law in force in Victoria, Australia. BEFORE YOU BOOK Prices – Deposits – Discounts – Payments Your booking price will be set out in this brochure unless it is varied by advertising or a special offer, or is changed after the publication date for any reason, including without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel surcharges, airline charges, a force majeure event or other material increases by suppliers. Once you pay your deposit your holiday package price is guaranteed (except for any changes resulting from a force majeure event – see below). A $1,500 security deposit per person, per holiday package is required within seven days of booking confirmation. Deposit requirements may vary when booking a special offer. Final payment of the balance of your holiday package price is due 100 days prior to departure unless stated in the terms of a special offer. APT reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received by APT within the specified time. All fares and charges are in Australian currency. Payment in full is required at time of booking for reservations made less than 100 days before departure from Australia or New Zealand. If APT is unable to confirm your reservation, all monies will be refunded. Travelling with Minors Children under 12 years are not recommended to participate in tours and cruises. Children under 18 years of age must be accompanied by an adult and share their accommodation with an adult. Children Under 15 Receive a 20% discount off the adult fare when sharing with one full paying adult. Included in your Cruise and/or Tour Price All coach/cruise travel, accommodation, airport transfers on the first and last day of the tour as indicated by the itinerary, sightseeing, meals, admissions, port charges and the services of a Driver-Guide/Expedition Leader as stated in the itineraries. All beverages are included on the MS Caledonian Sky and L'Austral (with the exception of French Champagne, premium spirits and selected wines). Alcoholic beverages are served with lunch and dinner on board the Coral Discoverer (with the exception of French Champagne, premium spirits and selected wines). Complimentary beverages are included only on board cruise and do not apply to land touring. Not Included in your Cruise and/or Tour Price Airfares, airport taxes, laundry, food not on the regular table d'hôte menu, drinks may or may not be included as indicated in your itinerary, excess baggage, fuel surcharges and optional excursions not specified in the itinerary. Extra overnight accommodation is not included at the start or end of the tour if not specified in the itinerary. Airport Transfers On many sailings and tours, airport transfers are included on the first and last day of the tour as indicated by the itinerary or when booking pre or post tour accommodation with APT. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss the pre-booked transfers must make their own way to/from the ship/hotel at own expense. For transfers to be booked, flight details must be advised to APT at least 60 days prior to travel, otherwise transfers cannot be guaranteed. See itinerary pages for any variations to the above. Choosing your Holiday The holidays contained within this brochure are for departures between 1 May 2017 and 30 September 2017. To maximise your enjoyment of your APT holiday and to ensure that it lives up to your expectations it is important that you choose the right holiday package for you. Our brochures contain limited information, however, there is more information online at www.kimberleywilderness.com.au and our qualified staff are available to discuss your options. Gratuities Gratuities are included for all staff on board the MS Caledonian Sky and L'Austral and cannot be redeemed for a cash refund. Gratuities are not included on board the Coral Discoverer or land touring. Gratuities are not included for any individual purchases. Hotels In more remote locations, hotel standards may not be quite as high as in major centres. APT endeavours to utilise the most suitable accommodation available in each destination to ensure that passengers enjoy high levels of cleanliness, comfort and service. The hotels listed in this brochure will be used on almost all holiday packages, however, if a change is necessary for any reason, APT will endeavour to ensure that alternative accommodation is of an equivalent standard to those shown. Hotel rooms are generally not available for check-in before 3 pm and require check-out by 10 am. Cruising – Cabin/Suite/Stateroom Selection APT will make every effort to assign specific cabins, cabin numbers or locations on the ship if requested. If this is not possible, APT reserves the right to make changes to cabin assignment, within the category booked, without prior notice. Passports All MS Caledonian Sky and L'Austral passengers must carry a passport which is valid for a minimum of six months from the date of your cruise conclusion. Meeting necessary passport requirements and cost is the sole responsibility of the passenger. APT is not responsible for delays or missed portions of cruise/tour relating to incorrect travel documents. Solo Travellers A limited number of single rooms/suites/cabins are available by request at time of booking. Passengers Needing Special Assistance Any disability or medical condition requiring special attention must be reported to APT at the time of booking. APT will make reasonable efforts to accommodate the special needs of disabled passengers where possible, but is not responsible for any denial of services by carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses. Vehicles are not equipped with wheelchair ramps. Not all Cruise Ships and decks have elevators. Cabin doors and restrooms on cruise ships are not wide enough to allow access by standard wheelchairs. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the cruise ship is at anchor. APT is unable to provide individual assistance to any passenger for walking, dining, boarding or alighting coaches or other transportation vehicles or other personal needs. Passengers requiring assistance (mental or physical) must be accompanied by a companion capable of providing all necessary assistance. Health & Fitness A good level of fitness and health is required to participate on APT's holiday packages. In the Kimberley, there are extensive sightseeing excursions by foot, which includes climbing of stairs and walking over uneven surfaces and in some cases climbing over rocks and or walking through shallow streams and rivers. Mobility is needed boarding or alighting coaches and cruise ships. We recommend a visit to the doctor and dentist before travelling to remote destinations. It is your responsibility to advise APT of any pre-existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other passengers. A Health, Fitness & Mobility Questionnaire will be provided and requested to be completed at the time of booking if you advise of any health, fitness or mobility issues. APT is not liable for any injury, illness, or loss of enjoyment which could have been reasonably prevented had we been made aware of a pre- existing condition and been provided an opportunity to review it. We will not be responsible for any costs associated with cancellation penalties or the return of passengers from a tour, and a refund for lost touring cannot be claimed. Shore Excursions The timing of the shore excursions on all cruise ship holiday packages may differ slightly for each package. The published times are a guide only and are subject to change without notice. For cruising, clients must be able to climb ramps to embark or disembark cruise ships. Kimberley cruising holidays require several wet landings, whereby feet and legs may be fully immersed in water during embarkation and disembarkation of Zodiacs. SuperDeals, Fly Deals and Special Offers Conditions apply. For full terms and conditions relating to any SuperDeal, Fly Deal or Special Offer on your booking, please go to http://www.kimberleywilderness.com.au/specials. Other Special Offers Special deals and Special Offers other than those advertised in the brochure may be promoted by APT after the brochure is released. These new special deals/offers do not apply to existing bookings unless otherwise stated. BOOKING & PAYING FOR YOUR HOLIDAY Airfares Air travel is arranged with independent airlines. APT will arrange air travel as advertised in connection with your holiday package or otherwise arranged with APT. All airfares are subject to flight and booking class availability. Airfares will be booked and ticketed upon receipt of your deposit to avoid price or tax increases. Airport taxes vary for each departure point and routing of airline. Airline schedules are subject to change without notice. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non-refundable. Name changes and voluntary date and schedule changes will incur fees. APT is not liable for delays or disruptions of air travel. Once tickets are issued APT will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights. Out of Date Range Flights If airlines have not published their schedule at the time this brochure was printed or at the time of booking, APT will estimate the cost of airfares connected with your holiday package. When the airline releases flight inventory and airfares, APT will confirm seats and pricing to you by sending you an updated invoice. Once flights have been confirmed by you and payment has been received APT will issue your ticket/s. Travel Insurance Travel Insurance is not included in your holiday package. Obtaining Comprehensive Travel Insurance which includes (without limitation) coverage for medical expenses, loss or damage to luggage, remote evacuation, cruise and land content and airfare charges that may occur due to cancellation, disruption, loss of deposit and strikes is mandatory and forms part of your booking contract when booking a Kimberley Cruise. You may be asked to provide the details of your policy before your cruise can be confirmed. We recommend that you take out a policy at the time of booking. Travel Information & Documents After booking you will receive an invoice with all important information relevant to your holiday package. We strongly recommend you check the details carefully and read the included information. Please ensure that you check your flight timings carefully on your tickets, particularly early morning departures. Approximately 21 days before departure you will receive your eticket for flights booked through APT, together with your final itinerary. However in the case of late bookings, charges or late payment, tickets may be emailed to you. Special Requests Where a special request (eg. diet, room location, twin or double bedded room, a particular facility at a hotel, flight seat requests and/or particular meals) is an important factor in your choice of holiday, you must advise us when your booking is made. APT will pass your request onto the hotel, airline or other supplier but cannot guarantee that it will be accommodated. APT will also pass on any dietary requests to the airline but we strongly recommend that you check directly with the airline once your tickets have been issued. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. Credit Card Surcharges If you pay APT by credit card, surcharges of between 1% and 3% will be added your tour price. APT Deposit Cancellation Peace of Mind Applicable when an upfront fee of $75 per person is paid with your deposit. The holiday package can be cancelled prior to the final payment date and your deposit will be retained as an APT holding credit to be used for future bookings. If Deposit Cancellation Peace of Mind is claimed, monies held must be used on a future cruise or tour and cannot be redeemed against the original cruise or tour departure date. Deposit held in credit will exclude fees imposed by third parties, including but not limited to air travel, rail travel and hotels. When booking airfares through APT (including when taking advantage of a special offer that includes air travel), standard airline cancellation fees will apply. In some cases, airfares will be non-refundable. In the event of cancellation, these fees will be deducted from the deposit paid, and therefore the credit being held. APT Deposit Cancellation Peace of Mind applies to new bookings only and is only valid up until 100 days prior to travel. After three years, unused credit funds will incur the original cancellation conditions as per brochure. This does not replace travel insurance, which we strongly recommend at the time of booking. IF YOU CHANGE OR CANCEL YOUR HOLIDAY Changes or Additions to your Holiday If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking, or his or her travel agent. If it is possible to make the change, it will be subject to an administration charge and payment of any further costs incurred as a result of the change. Cancellation Policy For all holiday packages in this brochure, the following APT cancellation fees apply: