2016/17 - APT New Zealand

58 General Information & Conditions www.aptouring.com.au The following terms and conditions ('booking conditions') form the basis of your contract with Australian Pacific Touring Pty. Ltd. ('APT', 'we' or 'our'). Please read them carefully as they set out your and our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions, that you agree to them and that you agree to them applying to your holiday arrangements that you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking conditions to your 'holiday package' are references to the tour or cruise package you have booked with APT. References to 'excursions' are references to short trips or tours included or available as part of your holiday package. Governing Law These booking conditions are governed by the law in force in Victoria, Australia. BEFORE YOU BOOK Prices – Deposits – Discounts – Payments Your booking price will be set out in this brochure unless it is varied by advertising or a special offer, or is changed after the publication date for any reason, including without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel surcharges, airline charges, a Force Majeure event or other material increases by suppliers. Once you pay your deposit your holiday package price is guaranteed (except for any changes resulting from a Force Majeure event – see below). A $200 security deposit per person, per holiday package is required within seven days of booking confirmation, or for cruise holiday packages a $2,000 per person non-refundable deposit is required within seven days of booking. Deposit requirements may vary when booking a special offer. Final payment of the balance of your holiday package price is due 100 days prior to departure unless stated in the terms of a special offer. APT reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received by APT within the specified time. All fares and charges are in Australian currency. Payment in full is required at time of booking for reservations made less than 100 days before departure from Australia. If APT is unable to confirm your reservation, all monies will be refunded. Travelling With Minors Children under twelve years of age are not recommended on tours and cruises. Children under 18 years of age must be accompanied by an adult and share their accommodation with an adult. Included in the Holiday Package Price As indicated in individual itineraries: all coach and other travel, accommodation, airport transfers on the first and last day, sightseeing, specified excursions, meals, tour admissions, the services of a tour director (if minimum numbers are not met, the Tour Director's duties may be covered by a Driver Guide), port charges, gratuities on cruise and airfares (as stated in your itinerary). Transfers Airport transfers are included on the first and last day of the holiday package at designated times. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss the pre-booked transfers must make their own way to/from the hotel at their own expense. Some holiday packages include group transfers from or in between airports/hotels and vice versa. A group transfer is generally a shared transfer and the type of vehicle used will normally be dependent upon the size of the group. Not Included in the Holiday Package Price Airfares (unless stated), airport taxes, laundry, passport and visa fees, gratuities for coach staff, food not on the regular table d'hôte menu, drinks may or may not be included as indicated in your itinerary, excess baggage, fuel surcharges, optional excursions and gratuities not specified in your itinerary. Choosing Your Holiday The holidays contained within this brochure are for departures between 1 October 2016 and 30 September 2017. To maximise your enjoyment of your APT holiday and to ensure that it lives up to your expectations it is important that you choose the right holiday package for you. Our brochures contain limited information, however, there is more information online at www.aptouring.com.au and our qualified staff are available to discuss your options. Gratuities Have been included for all staff on all APT cruising packages and cannot be redeemed for a cash refund. Gratuities are not included for coach tours or any individual purchase. Hotels In more remote places, hotel standards may not be quite as high as in major centres. APT endeavours to utilise the most suitable accommodation available in each destination to ensure that passengers enjoy high levels of cleanliness, comfort and service. The hotels listed in this brochure will be used on almost all holiday packages, however, if a change is necessary for any reason, APT will endeavour to ensure that alternative accommodation is of an equivalent standard to those shown. Hotel rooms are generally not available for check-in before 3 pm and require check-out by 10 am. Twin or Double Rooms Accommodation in all hotels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated. Solo Travellers A limited number of single rooms may be available by request at time of booking your holiday package. Share Twin Guarantee for Solo Travellers To qualify for this offer, you must be willing not to smoke in your rooms, and accept that compatibility with your room mate cannot be guaranteed. Guests will have to pay a solo supplement upgrade should they no longer wish to share with someone during the tour. Share Twin match up not available on NZCRU24/NZCRU23. Triple Rooms Triple Room prices are subject to availability and based on existing room/cabin sizes, hotel bedding (twin/double beds) or stateroom availability on cruises (normally max. 2 beds per room). Passengers Needing Special Assistance APT welcomes passengers with disabilities or special needs provided they are accompanied by a companion capable of providing all necessary assistance. Any disability or medical condition requiring special attention must be reported to APT at the time of booking. APT will make reasonable efforts to accommodate the special needs of disabled passengers, but is not responsible for any denial of services by carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses. Coaches and minibuses are not equipped with wheelchair ramps. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. APT is unable to provide individual assistance to any passenger for walking, dining, boarding or disembarking coaches or other transportation vehicles or other personal needs. Visa & Passports All passengers must have a valid passport that is valid for at least six months after the holiday package return date. Passengers must consult with the appropriate consulates to ensure that they have any applicable visas for New Zealand prior to departure. Passengers are solely responsible for meeting necessary passport and visa entry requirements and paying all associated costs. APT is not responsible for delays or missed portions of the holiday package resulting from incorrect travel documents or visas. Health & Fitness A good level of fitness and health is required to participate on APT's holiday packages. In some destinations there are extensive sightseeing excursions by foot and which includes climbing of stairs. Mobility is needed boarding or alighting coaches, cruise ships and trains. We recommend a visit to the doctor and dentist before travelling to overseas destinations. It is your responsibility to advise APT of any pre-existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other passengers. A Health, Fitness & Mobility Questionnaire will be provided and requested to be completed at the time of booking if you advise of any health, fitness or mobility issues. APT is not liable for any injury, illness, or loss of enjoyment which could have been reasonably prevented had we been made aware of a pre-existing condition and been provided an opportunity to review it. We will not be responsible for any costs associated with cancellation penalties or the return of passengers from a tour, and a refund for lost touring cannot be claimed. Public Holidays & Festivals Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays may result in a reduction of facilities and entertainment. Late Bookings & Special Offers Many of the hotels and holiday packages included in our late bookings promotions or special offers are also featured in APT's other main brochures and on its website. Late booking promotions and special offers do not apply to existing bookings unless otherwise stated. Earlybird, Fly Deals and Special Offers Conditions Apply. For full terms and conditions relating to any Superdeal, Fly Deal or Special Offer on your booking, please go to www.aptouring.com.au/specialdeals BOOKING & PAYING FOR YOUR HOLIDAY Airfares Air travel is arranged with independent airlines. APT will arrange air travel as advertised in connection with your holiday package or otherwise arranged with APT. All airfares are subject to flight and booking class availability. Airfares will be booked and ticketed upon receipt of your deposit to avoid price or tax increases. Airport taxes vary for each departure point and routing of airline. Airline schedules are subject to change without notice. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non-refundable. Name changes and voluntary date and schedule changes will incur fees. APT is not liable for delays or disruptions of air travel. Once tickets are issued APT will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights. Out-of-Date-Range Flights If airlines have not published their schedule at the time this brochure was printed or at the time of booking, APT will estimate the cost of airfares connected with your holiday package. When the airline releases flight inventory and airfares, APT will confirm seats and pricing to you by sending you an updated invoice. Once flights have been confirmed by you and payment has been received APT will issue your ticket/s. APT Deposit Cancellation Peace of Mind Applicable when an upfront fee of $75 per person is paid with your deposit. The holiday package can be cancelled prior to the final payment date and your deposit will be retained as an APT holding credit to be used for future bookings. If Deposit Cancellation Peace of Mind is claimed, monies held must be used on a future cruise or tour and cannot be redeemed against the original cruise or tour departure date. Deposit held in credit will exclude fees imposed by third parties, including but not limited to air travel, cruises, rail travel and hotels. When booking airfares through APT (including when taking advantage of a special offer that includes air travel), standard airline cancellation fees will apply. In some cases, airfares will be non-refundable. In the event of cancellation, these fees will be deducted from the deposit paid, and therefore the credit being held. APT Deposit Cancellation Peace of Mind applies to new bookings only and is only valid up until 100 days prior to travel. After three years, unused credit funds will incur the original cancellation conditions as per brochure. This does not replace travel insurance, which we strongly recommend at the time of booking. Travel Insurance Travel Insurance is not included in your holiday package. For your protection we strongly recommend that you purchase comprehensive travel insurance that includes (without limitation) coverage for medical expenses, loss of luggage, cruise and land content and airfare charges that may occur due to cancellation, disruption, loss of deposit or strikes. Travel Information & Documents After booking you will receive an invoice with all important information relevant to your holiday package. We strongly recommend you check the details carefully and read the included information. Please ensure that you check your flight timings carefully on your tickets, particularly early morning (am) departures. Approximately 21 days before departure you will receive your e-ticket together with your final itinerary. However in the case of late bookings, charges or late payment, tickets may be emailed to you. Special Requests Where a special request (e.g. diet, room location, twin, double or triple bedded room, a particular facility at a hotel, flight seat requests and/or particular meals) is an important factor in your choice of holiday, you must advise us when your booking is made. APT will pass your request onto the hotel, airline or other supplier but cannot guarantee that it will be accommodated. APT will also pass on any dietary requests to the airline but we strongly recommend that you check directly with the airline once your tickets have been issued. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. Credit Card Surcharges If you pay APT by credit card, a credit card surcharge between 1% and 3% will be added your tour price. IF YOU WANT TO CHANGE OR CANCEL YOUR HOLIDAY Changes or Additions to Your Holiday If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking, or his or her travel agent. If it is possible to make the change, it will be subject to an administration charge and payment of any further costs incurred as a result of the change. Cancellation Policy For all holiday packages in this brochure, the following APT cancellation fees apply (in addition to charges of any independent suppliers e.g. airlines and hotels): Days of Notice: Fee Per Person 100 days or more Loss of deposit 99-81 days 35% of holiday package price 80-61 days 50% of holiday package price 60 days or less 100% of holiday package price All cancellations must be received in writing by APT and are not effective until this notification has been received. If your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services or if portions of the holiday package are missed. Additional cancellation fees may also be charged in respect of accommodation reserved outside the holiday package dates. These cancellation fees are in addition to any fees that may be levied by APT and your travel agent (if any). You

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