Apple Vacations

by booking with apple vacations, llC ("apple vacations") and/or using the apple vacations on-line booking site, you agree to the terms and conditions of this fair Trade Contract. for important travel information please read: "Things To know before you go" which is part of this Contract. your booking of the vacation is acceptance of the terms in this contract. group vacations and luxury villas programs have special terms and conditions. for groups, refer to your groups contract or see your travel agent. The luxury villas program is operated by Travel impressions, lTd. - visit villas.applevacations.com. 1. bookings and PayMenTs To reserve your vacation, provide the required booking information and pay the applicable deposit per person, including payment of the AV-OK Total Vacation Security Plan (if selected). Full payment by credit card is required at time of booking for all vacations booked directly on our website, www.applevacations.com. deposit requirements: For vacation packages utilizing published airline tickets, full payment of the air portion of the package is required at the time of guarantee (credit cards only), which will be forfeited if the booking is cancelled. For vacation packages using contracted scheduled air, the minimum deposit is generally $200 per person, however, select contracted airfares may have lower deposit requirements. For charter air travel or land-only bookings, the required deposit is $125 per person. Apple Vacations reserves the right to issue scheduled airline tickets once the applicable deposit has been paid. The balance due must be paid at least 45 days before departure. For bookings within 45 days of departure, full payment is due at time of booking. Bookings for travel December 24-27 will require payment in full by October 15. For certain holiday departures, full payment is due 60 days prior to departure. we reserve the right to treat the booking as cancelled by you if the balance due is not paid when due. Vacation prices are subject to a late booking fee of $10 per person if booked 14 days or less prior to departure. Apple Vacations' prices include taxes and service fees applicable to the airfare, hotel lodgings, and ground transportation components of your vacation package. At the time of check-in, additional fuel, security, and baggage surcharge and fees may be charged by the airline, hotels or any other service provider. Questions about these charges should be addressed to the airline, hotel or other service provider. Government entry and exit fees may also apply, depending on your destination. All air travel is subject to the terms and conditions of the operating airline. 2. how To CanCel or requesT Changes You must notify us immediately to cancel or make changes to your vacation package. If you booked on-line, contact Apple Vacations' Customer Service at 1-800-517-2000; if you booked through a travel agency, all communications prior to departure, including questions about changes, cancellation, payments and refunds, must be via your travel agent. Cancellation and change fees will apply. All changes are subject to availability and limitations and restrictions of the airline, hotel, and ground transportation or other service provider. Certain excursion operators only allow a refund if cancelled upon notice to them. Contact the excursion company for the applicable notice provision and to arrange a refund. 3. CanCellaTions, Change fees & refunds your right to any refunds if you change your plans is limited. Cancellations and changes to any booking are subject to both Apple Vacations' fees and fees imposed by airlines, hotels and excursion companies. Most airfares and hotel reservations are non-refundable and non-transferable, and you may be charged 100% cancellation/change penalties. Passengers who do not travel are subject to 100% cancellation penalties. If you cancel your vacation or change your departure date, flight, duration, class of service, name, departure city, or destination, the charges shown below become payable by you. Significant additional penalties (i.e. non-refundable airline tickets and fees, non-refundable or non-transferable hotel promotions) may apply. CanCellaTion and Change PenalTies Charge per person ($) or as a % of the vacation price (including taxes and fuel surcharges) notice received by apple vacations Charter Cancel Charter booking in advance of departure Penalties Changes* 45 days or more $45 $45 44-31 days $125 $75 30-8 days 100% $250 7-0 days 100% $500 land only and sCheduled air PaCkages Pre-departure: both the cancel and booking change fees are $45 per person Apple fee plus applicable hotel and airline penalties. Some air carriers and hotels do not allow name changes. *These fees apply to changes to the departure date, flight, duration, class of service, departure city and destination. scheduled air change/cancellation fees may be up to 100% of the fare. naMe Changes and CorreCTions, and hoTel Changes Charter name change fees/corrections - $25 per person Apple fee, plus applicable hotel penalties. Land only and scheduled air name change fees/corrections and hotel changes - $45 per person Apple fee plus applicable hotel and airline penalties. note: some airlines & hotels do not allow name changes. You must notify us immediately of any changes or cancellations. If you booked through a travel agency, all communications pre-departure must be via your travel agent. If you provide a substitute participant on a vacation, cancellation charges will be waived, but change fees apply; restrictions may apply. If the number of individuals occupying a room changes due to a cancellation or booking change, the remaining traveler(s) will be responsible for any additional costs incurred as a result of a change in the per person occupancy rate. If all travelers change, it is considered a new booking and cancellation fees will apply. 4. av-ok ToTal seCuriTy Plan Apple Vacations offers the AV-OK Total Vacation Security Plan, which includes a Pre- Departure Cancellation/Change Waiver and Best Price Guarantee (Part A) and Post- Departure Travel Insurance (Part B). To cover your cancellation and change fees, you may purchase the AV-OK Total Vacation Security Plan within 7 days of your initial booking (except for group passengers who are subject to the terms under their group contract). For bookings within 14 days of departure, AV-OK must be purchased at time of booking. If you have purchased the AV-OK Total Vacation Security Plan, your cancellation fee will be reimbursed in Apple Vacations' travel certificates with the balance of the refund made in the original form of payment. However, if you have purchased the "Cash Back" option, your entire refund due will be made in the original form of payment. The AV-OK Plan payments are non-refundable and non-transferable. For complete details, refer to the AV-OK Plan Description at applevacations.com/avok or call them at 1-866-389-5378. 5. PriCe guaranTee While prices and features of Apple vacations are subject to change without notice, our intention is to provide you with the vacation which you have selected, at the price in effect at time of booking. If you have not paid for your vacation in full, you will be responsible for any increases in the price of any and all components of the vacation package. If for any reason we need to increase the price of your vacation after you have paid in full, except for those increases related to government-imposed taxes and fees, we will offer you the option of cancellation without charge, provided that you advise us within 7 days of your receipt of notice of the price increase (or prior to your departure day if we notify you on less than 7 days' notice). Fees for changes that you make do not constitute an increase in the price of an already purchased ticket or other travel component. 6. Travel on air Carriers inCluding PubliC CharTer flighTs Apple Vacations has made arrangements for air transportation to your vacation destination via regularly scheduled certificated air carriers or other air carriers who have duly filed with and are authorized to operate air transportation and public charter transportation by the U.S. Department of Transportation. Apple Vacations reserves the right to substitute alternate air carriers if necessary. All air travel is subject to the terms and conditions of the operating air carrier. 7. baggage The baggage allowance and fees vary and are set by each air carrier. Information on carrier baggage policy and fees, liability for lost, misconnected and damaged baggage or other personal property is also set by each air carrier, which can be obtained through your travel agent, by contacting the air carrier directly, or by requesting them at the airport. Some airlines do not cover damage to soft-sided luggage. The airlines' maximum liability for loss, damage or delay to checked baggage is limited to $3300 per ticketed passenger domestically and $9.07 per pound up to 44 lbs. per ticketed passenger for international travel. These limits will apply unless an excess valuation is declared at the time of check-in. All lost or damaged luggage must be reported to an airline representative at the destination airport by the passenger before you leave the airport. Checked baggage taken from the terminal building at the destination will be considered to have been received in good condition and no claim for loss or damage will be accepted after baggage has been removed from the terminal. The maximum liability of the ground transportation company in resort for lost or damaged property is $400. Loss or damage must be reported immediately. Apple Vacations does not accept liability for client luggage or personal property. 8. flighT inforMaTion Whether you book online, directly with us or through a travel agent, flight information will appear on the booking confirmation issued when you make your deposit, and on your flight tickets or other electronic travel documents issued when payment is made in full. All flight times are subject to change. It is your responsibility to reconfirm your flight times prior to departing for the airport. If you fail to check in for your flight at the required time, you may be denied boarding and may not be eligible for a refund. Apple Vacations assumes no responsibility for any passengers making independent connections to flights booked through Apple Vacations. Pre-assigned seat selection is at the discretion of the air carrier and may require payment of an additional fee. 9. hazardous MaTerials resTriCTions Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in 5 years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio- pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact your airline representative. 10. aPPle vaCaTions, airline, hoTel, and oTher serviCe Provider resPonsibiliTy Apple Vacations makes arrangements with third party suppliers as independent contractors for the various components that comprise your Apple Vacations package, including all air or ground transportation (including airlines, rental car companies, bus, train and cruise lines), hotel lodgings, excursion services and other services. We have taken all reasonable steps to ensure that proper arrangements have been made for your vacation. However, Apple Vacations is not an agent of these independent travel providers and we expressly disclaim any liability for their actions or omissions. Apple Vacations is not responsible under any circumstances for any injury or damages you may suffer, in connection with air or ground transportation, hotel accommodations, or other travel or excursion services arranged by Apple Vacations. Furthermore, Apple Vacations does not control and cannot be responsible for bodily injury, property damage or other loss or damage caused by factors beyond its control, including but not limited to: air turbulence, failure related to the public internet, telephone or other communication lines, disease, your failure to obtain valid travel documents or to follow travel instructions. Neither Apple Vacations nor these third party suppliers, or their respective subagents, shall be held liable for loss or damage to property or injury of person arising out of events of force majeure, including but not limited to strikes, war, acts of terrorism, extreme weather, flight delays or turbulence, quarantine, sickness, government restrictions or regulations, or any other cause beyond the reasonable control of such parties. By booking with Apple Vacations and/or using the Apple Vacations online booking site (applevacations.com), you waive any claim against Apple Vacations, its affiliated and subsidiary companies, and their respective officers, directors, employees, contractors, and agents, for any loss of or damage to property or injury to any person caused by reason of (i) any defect, negligence, or other wrongful act or omission or any failure of performance of any kind by any airline, hotel, ground transportation, or other travel provider, (ii) any claim for inconvenience, loss of enjoyment, mental distress or other similar claim, (iii) any delayed departure, missed connection, substitute accommodation, termination of service or change in fares or rates, and (iv) overbooking, flight cancellation, lost or misconnection baggage, or any claim arising of the air transportation portion of any vacation package. Under no circumstances will Apple Vacations be liable for any special, incidental or consequential damages arising from the provision of our travel services or vacation packages. The liability of each air carrier is governed by its Contract of Carriage, which will be made available by the air carrier. Fa i r t r a D e CO n t r aC t 36

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