Apple Vacations

RESERVATIONS/PAYMENT/LATE BOOKINGS For availability and confirmation of your chosen vacation package, see your travel agent, visit us at applevacations.com or call 1-800-517-2000. Transportation Security Administration (TSA) regulations require you to provide your full name, date of birth, and gender at the time of booking for the purpose of watch-list screening. Failure to provide this information will result in you not being allowed to travel. For details, visit www.tsa.gov. Once your reservation is confirmed with Apple, the amendment and cancellation charges as explained in the Fair Trade Contract will apply. Full payment is required at time of booking for bookings made directly on our website, applevacations.com and credit cards are the only acceptable form of payment. Note: If your reservation includes children at a hotel not accepting children, you will be denied check-in at resort. You will be responsible for any additional costs. We advise you to book early for best choice and value. Late bookings will incur a late booking fee of $10 per person on all reservations made 14 days or less before departure to cover additional costs for faxing, updating and confirming your accommodations. SPECIAL REQUESTS Apple Vacations will provide the services and facilities of your vacation package as described in our catalog and confirmed on your invoice. If you would prefer special arrangements other than those described, such as adjoining rooms, specific assistance needed or special meals, we will be glad to pass on your special request to the appropriate vendor on your behalf. However, since these requests lie outside our contracts with our suppliers, Apple Vacations cannot guarantee special requests unless otherwise stated. ITEMS NOT INCLUDED Laundry, telephone calls, other items and services of a personal nature, and tips to airport baggage handlers are not included in the price of your vacation. Unless specified, wines, liquors, meals, sightseeing and excursions are also not included in the price of your vacation. Local resort fees and charges for daily parking may apply and are payable directly to the hotel upon check-out. TRAVELING WITH CHILDREN Infants under two years of age may fly and stay free, but must sit on an adult's lap and do not receive a separate baggage allowance. If an infant reaches the age of two any time during the vacation, federal law requires the purchase of a separate seat for any remaining portions of the flight. Some scheduled airlines may charge for infants, including air-related taxes, and some countries charge infant departure taxes. Any such charges by independent suppliers or governments are the responsibility of the client. Restrictions may apply to "Kids Stay, Play and Eat FREE" programs and most hotels require that children must be accompanied by full- paying adults and pay airfare. Policies vary by individual hotels. AIRPORT CHECK-IN/BAGGAGE ALLOWANCE Check in begins three hours prior to departure at the airline ticket counter. Under no circumstances should you check-in later than one hour prior to departure. Late check-in WILL result in you not being allowed to travel. Many airlines are charging fees for checked and/or carry-on bags and have different baggage allowances and fees. Please check with your airline for specifics. Carry-on luggage is limited to one bag per person and must be small enough to fit beneath the seat in front of you; some airlines have a carry-on bag fee. PLEASE BE ADVISED THAT EXCESS/OVERSIZED BAGGAGE MAY BE DENIED AT CHECK-IN and if accepted, there will be additional charges. Anyone attempting to check-in excess baggage should arrive at the ticket counter a minimum of 3 hours prior to departure, or risk being denied boarding. Lap children under age two do not receive a separate baggage allowance. Apple Vacations accepts no liability for loss or damage to luggage. We recommend that you use a TSA approved lock to secure your luggage. For details on baggage insurance, see your travel agent. AIRLINE INFORMATION Alaska Airlines (800) 252-7522 Island Air (800) 323-3345 American Airlines (800) 433-7300 United Airlines (800) 241-6522 Delta Airlines (800) 221-1212 Virgin America (877) 359-8474 Hawaiian Airlines (800) 367-5320 INSECTICIDE NOTICE Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. Federal law requires that we refer you to http://airconsumer.dot.gov/spray.htm for more information. REQUIRED ENTRY/RE-ENTRY DOCUMENTATION Proper documentation is your responsibility. The following information gives current requirements for United States citizens, effective at time of printing: All passengers 18 and over traveling within the United States or to any U.S. territory (including Puerto Rico and the U.S. Virgin Islands) require only a valid government-issued photo I.D. If you are not a U.S. citizen, contact the embassy of the country to which you are traveling to determine required entry documents. We regret that we cannot accept unaccompanied minors under 18 for any travel. Failure to comply with the above requirements will result in you not being allowed to travel. INDEPENDENT SUPPLIERS Apple Vacations contracts with airlines, hotels and other independent suppliers to provide you with the services you purchase. We do not accept and expressly disclaim responsibility for the acts or omissions of these independent suppliers. CREDIT CARDS MasterCard,Visa and American Express cards are accepted throughout the Hawaiian Islands. RENTAL CAR OPTION If you have a rental car, remember to claim your own baggage before leaving the airport. Your baggage is not transferred. In addition, please note that each car day is for a 24-hour period only. Additional overtime charges upon returning your car may apply depending on your flight departure time. For example,if you pick up your rental car at 11am, you must return it no later than 11am on the day that it is due to be returned to avoid overtime charges. You may pre-purchase the car for an additional day to avoid these charges, if necessary. Minimum age for renters is 21 years. All drivers between the ages of 21 to 24, and any additional drivers will be charged a daily surcharge to be paid directly to Dollar Rent A Car. Optional insurance and fuel plans are available and must be paid directly to Dollar Rent A Car. All renters must have a major credit card. If not, please ask about cash qualification requirements at the Dollar Rent A Car counter. HOTEL CHECK-IN Normal check-in time is 3pm. Since most hotels require a deposit to cover incidental expenses, be prepared to provide a cash deposit or an imprint of your credit card. In order to obtain hotel accommodations, simply present your Apple travel voucher at the hotel front desk. NIGHTS IN YOUR HOTEL The "Nights in Hotel" listed on your confirmation/travel voucher indicates the number of nights that your room has been reserved for you. If your return flight departs late evening, it is normal for your hotel to require that you check out of your room at midday. In these cases, a room MAY be made available for storing hand baggage and for changing prior to departure. However, this is at the discretion of the hotel. LOCAL OFFICE & BREAKFAST ORIENTATION Apple Vacations and Worldstar share a local office in Hawaii, open 7 days a week, from 8:30am- 5pm (Hawaii Standard Time). Representatives are available during those times to answer questions, provide assistance, and book any tours or excursions. If Waikiki is a destination or stop on your trip, you are invited to be our guest at an Aloha Welcome Breakfast Orientation. A full American-style breakfast is served during the orientation, where you will learn about the Islands of Hawaii, as well as some wonderful selected tours and activities that will help make your stay in Hawaii even more memorable. Call your Apple Representative, toll-free at 1-888- 946-3930 for assistance. SMOKING BAN Hawaii, known for its fresh ocean air and pristine beauty,has implemented one of the nation's strictest no-smoking laws. On November 16, 2006,Hawaii became the 14th state to implement a comprehensive state wide law prohibiting smoking in all enclosed or partially enclosed public places, including: airports, malls, hotels (including balconies and lanais), bars, restaurants (even open air), all state parks and public beaches. VALUABLES AND PERSONAL ITEMS VALUABLES AND OTHER PERSONAL ITEMS ARE YOUR RESPONSIBILITY. Most hotels offer safety deposit box facilities (fee may apply). You may want to deposit cash, passports, jewelry and other valuables for security. Do not pack cash, medication, jewelry, cameras, important documents or fragile items in your checked luggage. DINING DRESS CODE Although casual dress is the standard by day, many resorts have dress code requirements for dinner. Before you pack, be sure to check with your travel agent or visit our website for detailed dress code information for your hotel. GETTING MARRIED AND HONEYMOONING IN RESORT If you plan to get married in destination, be sure to check with the Hawaii tourist office for legal documents that may be required. Honeymoon Exceptional Value offers require you to supply a valid marriage certificate. Be sure to check with our Hawaii Worldstar wedding planners who can provide ideas and assistance. HANDICAPPED SERVICES AND FACILITIES Should you desire any special service or equipment to assist with a disability, please let us know in advance so we can advise the air carrier, transportation companies and hotels (services vary by vendor and hotel). Although we will do our best to assist you, Apple Vacations does not guarantee the availability of wheelchairs at any airport. Wheelchair accessible rooms may be requested but cannot be guaranteed. Standards may vary from property to property and are not within the control of Apple Vacations. DEPARTING HAWAII If the last segment of your vacation includes a transfer option,call 24 hours prior to departure to reconfirm your transfers to the airport. Worldstar will inform you of your pick-up time, location of transfers and any other additional important information. Recommended airport check-in prior to departure is 90 minutes for inter-island flights and at least two hours for transpacific flights. Allow sufficient time to clear agricultural inspection when traveling back to the mainland. Remember baggage requirements and limitations. Be sure to check your baggage through to your final destination if this service is available on your connecting airline. CATALOG/WEBSITE ACCURACY We check and re-check prices and facts about the vacations we offer to ensure accuracy at the time of printing. Sometimes, however, you may find that prices have been changed or features we describe may become unavailable. Whenever possible, we will inform you or your travel agent about such changes. However, all prices and descriptions herein, as well as in Apple Vacations print advertisements and our website, are subject to change without notice. Some hotel room photographs in this catalog and our website do not depict the standard room category. Maps are not to scale. Apple Vacations is not responsible for omissions or errors. VACATION SATISFACTION QUESTIONNAIRE A Vacation Satisfaction Questionnaire will be included in your travel documentation, and may also be emailed to you. Upon your return from Hawaii, please take a few moments to complete and return this questionnaire. Apple Vacations and the hotels we offer rely heavily on your feedback in order to continually improve the quality of our products and service. Golden Apple Hotels are determined solely from customer ratings on our Vacation Satisfaction Questionnaires, providing travelers like you with an honest and reliable rating system. CUSTOMER COMMENTS Should you have a complaint while on vacation you must provide Apple Vacations with a reasonable opportunity to rectify the issue during your vacation by promptly notifying our representative in resort who will make every effort to help you. If the matter cannot be settled on the spot, you must write to our Customer Care Department within 28 days of the completion of your vacation at customercare@applevacations.com. The few complaints we receive are normally resolved by amicable settlement. However, please understand that we cannot consider post-vacation submissions if you did not provide Apple Vacations with a reasonable opportunity to assist you during your trip. We reserve the right to give any compensation in the form of vacation certificates, cash or credit card credit. LOST ITEMS If upon your return you find that you have left something in resort, Apple Vacations will make an inquiry on your behalf. If the item is located, you will be responsible for any international shipping charges to have the item returned. Email: lostitems@applevacations.com for assistance. Valid as of September 2015. Refer to applevacations.com for current information. T H I N G S TO K N OW 50 B E FO R E YO U G O

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