2016 - APT Winter Wonderland

38 www.aptouring.com.au General Information & Conditions The following terms and conditions ('booking conditions') form the basis of your contract with Australian Pacific Touring Pty Ltd ('APT', 'we' or 'our'). Please read them carefully as they set out your and our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions, that you agree to them and that you agree to them applying to your holiday arrangements that you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking conditions to your 'holiday package' are references to the tour or cruise package you have booked with APT. References to 'excursions' are references to short trips or tours included or available as part of your holiday package. Governing Law These booking conditions are governed by the law in force in Victoria, Australia. BEFORE YOU BOOK Prices – Deposits – Discounts – Payments Your booking price will be set out in this brochure unless it is varied by advertising or a special offer, or is changed after the publication date for any reason, including without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel surcharges, airline charges, a force majeure event or other material increases by suppliers. Once you pay your deposit your holiday package price is guaranteed (except for any changes resulting from a force majeure event – see below). For Canada a $1,000 deposit per person is required within seven days of booking confirmation (an additional $500 deposit per person is required for the Northern Lights Adventure). For Europe a $3,000 deposit per person is required within seven days of booking confirmation. Deposit requirements may vary when booking a special air offer. Final payment of the balance of your holiday package price is due 100 days prior to departure unless otherwise stated in the terms of a special offer. APT reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received by APT within the specified time. All fares and charges are in Australian currency. Payment in full is required at time of booking for reservations made less than 100 days before departure from Australia or New Zealand. If APT is unable to confirm your reservation, all monies will be refunded. Travelling with Minors Europe – Children under 8 years not permitted. Canada – Children under 7 years not recommended. Minors under 18 years of age must be accompanied by an adult and share their accommodation with an adult. Included in Holiday Package Price All coach and travel, accommodation, airfares (as indicated in individual itinerary), gratuities, airport transfers on the first and last day , sightseeing, specified excursions, meals, admissions, port charges and the services of a Tour/Cruise Director as stated in your itinerary. All APT Royal Collection (Europe) holiday packages also include complimentary beverages throughout (French Champagne, premium spirits and selected wines are not included). Arrival/Departure Transfers Airport transfers are included on the first and last day of the holiday package at designated times. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss the pre-booked transfers must make their own way to/from the ship/hotel at their own expense. Some holiday packages include group transfers from or in between airports/ hotels/ships and vice versa. A group transfer is generally a shared transfer and the type of vehicle used will normally be dependent upon the size of the group. All flight information must be provided to APT 60 days prior to your departure date, if this information is not received we are unable to guarantee the transfer/s. Not Included in Holiday Package Price Airfares (unless stated), airport taxes, laundry, passport and visa fees, food not on the regular table d'hôte menu, drinks may or may not be included as indicated in your itinerary, excess baggage, fuel surcharges, optional excursions and gratuities not specified in your itinerary. For those undertaking the Northern Lights Extension, specialised winter clothing and optional excursions are not included in the holiday package price. We strongly recommend pre-hiring the winter clothing package to ensure availability. Optional excursions also need to be pre- booked. Please enquire for prices and details at the time of booking. Choosing Your Holiday The holidays contained within this brochure are for departures between 1 September 2016 and 15 April 2017. To maximise your enjoyment of your APT holiday and to ensure that it lives up to your expectations it is important that you choose the right holiday package for you. Our brochures contain limited information, however, there is also information available online at www.aptouring.com.au and our qualified staff are available to discuss your options. Hotels Hotel rooms in Europe and Canada may be smaller than those in Australia and New Zealand. In more remote places, hotel standards may not be quite as high as in major centres. APT endeavours to utilise the most suitable accommodation available in each destination to ensure that passengers enjoy high levels of cleanliness, comfort and service. The hotels listed in this brochure will be used on almost all holiday packages, however, if a change is necessary for any reason, APT will endeavour to ensure that alternative accommodation is of an equivalent standard to those shown. Hotel Rooms are customarily only available from 4pm onwards and require check-out by 11am. Solo Travellers A limited number of single rooms/suites/cabins may be available by request at time of booking your cruise/holiday package. Single room/ suites/cabins are not available on certain cruises. Single rooms/suites/ cabins are usually smaller than standard twin or double rooms and often only have one single bed. Should shared rooms be necessary, a proportional refund of the solo supplement will be provided at the end of the tour. Cruising – Cabin/Suite/Stateroom Selection APT will make every effort to assign specific cabins, cabin numbers or locations on the ship if requested. If this is not possible, APT reserves the right to make changes to cabin assignment, within the category booked, without prior notice. Passengers Needing Special Assistance APT welcomes passengers with disabilities or special needs provided they are accompanied by a companion capable of providing all necessary assistance, however any disability or medical condition requiring special attention must be reported to APT at the time of booking to ensure that the tour you have selected is suitable and meets your needs. APT will make reasonable efforts to accommodate the special needs of disabled passengers, but is not responsible for any denial of services by carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses. Coaches and minibuses are not equipped with wheelchair ramps. Not all river cruise ships and decks have elevators. Cabin doors and restrooms on river cruise ships are not wide enough to allow access by standard wheelchairs. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the river cruise ship is at anchor. APT is unable to provide individual assistance to any passenger for walking, dining, boarding or alighting coaches or other transportation vehicles or other personal needs. Health and Fitness A good level of fitness and health is required to participate on APT's holiday packages. In some destinations there are extensive sightseeing excursions by foot and which includes climbing of stairs. Mobility is needed boarding or alighting coaches, river cruise ships, and trains. We recommend a visit to the doctor and dentist before travelling to overseas destinations. It is your responsibility to advise APT of any pre-existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other passengers. A Health, Fitness & Mobility Checklist can be requested at the time of booking and is available on our website. A Health, Fitness & Mobility Questionnaire will be provided and requested to be completed at the time of booking if you advise of any health, fitness or mobility issues. APT is not liable for any injury, illness, or loss of enjoyment which could have been reasonably prevented had we been made aware of a pre-existing condition and been provided an opportunity to review it. We will not be responsible for any costs associated with cancellation penalties or the return of passengers from a tour, and a refund for lost touring cannot be claimed. Visa and Passports All passengers must carry a machine readable passport for North America or a valid passport for Europe, valid for at least six months after your return date. Note that visa and passport requirements are the responsibility of the traveller to organise. Passengers must consult with the appropriate consulates to ensure that they have any applicable visas for countries included in the holiday package prior to departure. Passengers are solely responsible for meeting necessary passport and visa entry requirements and paying all associated costs. APT is not responsible for delays or missed portions of the holiday package resulting from incorrect travel documents or visas. If travelling into Canada from 15 March 2016, all Australian, New Zealand and UK citizens are now required to register on the Electronic Travel Authorization (eTA) to determine eligibility to enter Canada. There is a fee of CAD$7* payable in conjunction with the ETA registration (*subject to change). The eTA is available on-line from 1 August 2015. Shore Excursions The timing of the shore excursions on all river cruise ship holiday packages may differ slightly for each package. The published times are a guide only and are subject to change without notice. It is impossible for large coaches to be used for some city sightseeing excursions and many towns and cities will be visited by way of walking tours. For river and ocean cruising, clients must be able to climb ramps to embark or disembark river cruise ships. Depending on river levels, these may have a number of steep steps. Should Eiffel Tower tickets be unavailable, APT reserves the right to substitute a suitable alternative. Freedom of Choice TM & Signature Invitation Excursions Minimum and maximum group numbers apply on some Freedom of Choice or Signature Invitation excursions. If your first choice of Freedom of Choice or Signature Invitation excursion is unavailable you may be asked to choose an alternative. Substitute touring may be required due to weather. Not all options are available on Christmas Day. In Vienna, substitute touring may be required when the Spanish Riding School is not in operation. The Mozart Boys Choir does not perform on all departures and may be substituted with an alternative children's choir. Public Holidays/Festivals Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays may result in a reduction of facilities and entertainment. Late Bookings & Special Offers Many of the hotels and holiday packages included in our late bookings promotions or special offers are also featured in APT's other main brochures and on its website. Late booking promotions and special offers do not apply to existing bookings unless otherwise stated. BOOKING & PAYING FOR YOUR HOLIDAY Airfares Air travel is arranged with independent airlines. APT will arrange air travel as advertised in connection with you holiday package or as otherwise arranged with APT. All airfares are subject to flight and booking class availability. Airfares will be booked and ticketed upon receipt of your deposit to avoid price or tax increases. Airport taxes vary for each departure point and routing of airline. Airline schedules are subject to change without notice. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non-refundable. Name changes and voluntary date and schedule changes will incur fees. APT is not liable for delays or disruptions of air travel. Once tickets are issued APT will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights. Out of Date Range Flights If airlines have not published their schedule at the time this brochure was printed or at the time of booking, APT will estimate the cost of airfares connected with your holiday package. When the airline releases flight inventory and airfares, APT will confirm seats and pricing to you by sending you an updated invoice. Once flights have been confirmed by you and payment has been received APT will issue your ticket/s. APT Deposit Cancellation Cover Peace of Mind Applicable when an upfront fee of $75 per person is paid with your deposit. The holiday package can be cancelled prior to final payment date and deposit will be retained as an APT holding credit to be used for future bookings. If Deposit Cancellation Peace of Mind is claimed, monies held must be used on a future cruise or tour and cannot be redeemed against the original cruise or tour departure date. Deposit held in credit will exclude all fees imposed by third parties including but not limited to; air travel, rail travel, hotel accommodation and cabins on cruises. When booking airfares through APT (including when taking advantage of a special offer that includes air travel) standard airline cancellation fees will apply and in some cases the air may be fully non-refundable. In the event of cancellation, these fees will be deducted from the deposit paid and therefore reduce the credit being held. Deposit Cancellation Peace of Mind applies to new bookings only and is only valid up until 100 days prior to travel. Credit cannot be exchanged for a cash refund. After five years, unused credit funds will incur the original cancellation conditions as per brochure. This does not replace travel insurance, which we strongly recommend is organised at the time of booking. T ravel Insurance Travel Insurance is not included in your holiday package. For your protection we strongly recommend that you purchase comprehensive travel insurance that includes (without limitation) coverage for: medical expenses; loss of luggage; cruise; land and airfare charges that may occur due to cancellation, disruption, loss of deposit or strikes. Travel Information and Documents After booking you will receive an invoice with all important information relevant to your holiday package. We strongly recommend you check the details carefully and read the included information. Please ensure that you check your flight timings carefully on your tickets, particularly early morning departures. Approximately 21 days before departure you will receive your e-ticket together with your final itinerary. However, in the case of late bookings, changes or late payment, tickets may be emailed to you. Special Requests Where a special request (eg. diet, room location, twin or double bedded room, a particular facility at a hotel, flight seat requests and/ or particular meals) is an important factor in your choice of holiday, you must advise us when your booking is made. APT will pass your request onto the hotel, airline or other supplier but cannot guarantee that it will be accommodated. When booking your flights with APT we will also pass on any dietary requests to the airline but we strongly recommend that you check directly with the airline once your tickets have been issued. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. Europe SuperDeals & Fly Free Conditions apply. Strictly limited offer on set departures. Subject to availability at time of booking. Cannot be combined with any other offer and maybe withdrawn at any time. Offer available until 31 March 2016 or unless sold out. Europe Fly Free (including airport taxes) offer and Air Credits are available for tours on pages 26-33. Flights are based on wholesale airfares in economy class (W class) with Singapore Airlines depending on routing (or another airline of APT's choosing) from Sydney, Melbourne, Adelaide, Brisbane or Perth. Flights must by booked by APT. All offers are subject to availability of airline booking class. Once sold out, surcharges apply. Should you choose to depart earlier than your schedule tour/cruise departure, or make variations to airline routings, surcharges may apply. Airline schedules are subject to change without notice and APT is not liable for any additional costs incurred due to airline schedule changes. A non-refundable deposit of $3,000 per person is due within seven days of booking. Final payment is due 100 days prior to departure. Any changes made after ticketing may incur an amendment and/or cancellation fee and, in some cases, tickets are non-refundable. Air taxes vary for each departure point and routing of airline and are subject to change. Note that frequent flyer points/miles may not be awarded on all airfares. Fly F ree Including Taxes – Offer includes airfare and taxes. APT will pay taxes of up to $1,000 per person. Air Credit – Airfare must be booked by APT. Credit cannot be redeemed for cash and is not transferable. For full terms and conditions relating to any SuperDeal, Fly Deal or Special Offer on your booking, please go to www.aptouring.com.au/specialdeals. Credit Card Surcharges If you pay APT by credit card credit card surcharges of between 1% and 3% will be added your tour price.

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