2016/17 - TM Western Australia

42 General Information & Conditions The following terms and conditions ('booking conditions') form the basis of your contract with Australian Pacific Touring Pty Ltd ('APT', 'Travelmarvel', 'we' or 'our'). Please read them carefully as they set out your and our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions, that you agree to them and that you agree to them applying to your holiday arrangements that you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking conditions to your 'holiday package' are references to the tour or cruise package you have booked with Travelmarvel. References to 'excursions' are references to short trips or tours included or available as part of your holiday package. GOVERNING LAW: These booking conditions are governed by the law in force in Victoria, Australia. BEFORE YOU BOOK PRICES – DEPOSITS – DISCOUNTS – PAYMENTS: Your booking price will be set out in this brochure unless it is varied by advertising or a special offer, or is changed after the publication date for any reason, including without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel surcharges, airline charges, a force majeure event or other material increases by suppliers. Once you pay your deposit your holiday package price is guaranteed (except for any changes resulting from a force majeure event – see below). A $200 security deposit per person, per holiday package is required within seven days of booking confirmation. Deposit requirements may vary when booking a special offer. Final payment of the balance of your holiday package price is due 100 days prior to departure unless stated in the terms of a special offer. Travelmarvel reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received by Travelmarvel within the specified time. All fares and charges are in Australian currency. Payment in full is required at time of booking for reservations made less than 100 days before departure from Australia or New Zealand. If Travelmarvel is unable to confirm your reservation, all monies will be refunded. For Kimberley Coast Cruising holiday Packages a non-refundable security deposit of 10% per person is required within seven days of booking. Additional deposit required when booking an El Questro upgrade. TRA VELLING WITH MINORS: Children under twelve years of age are not recommended on tours and cruises. Children under 18 years of age must be accompanied by an adult and share their accommodation with an adult. INCLUDED IN THE HOLIDAY PACKAGE PRICE: As indicated in individual itineraries: all coach and other travel, accommodation, airport transfers on the first and last day , sightseeing, specified excursions, meals, tour admissions, the services of a tour director, and airfares as stated in your itinerary. TRANSFERS: Airport transfers are included on the first and last day of the holiday package at designated times. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss the pre-booked transfers must make their own way to/from the hotel at their own expense. Some holiday packages include group transfers from or in between airports/hotels and vice versa. A group transfer is generally a shared transfer and the type of vehicle used will normally be dependent upon the size of the group. NOT INCLUDED IN THE HOLIDAY PACKAGE PRICE: Airfares (unless stated), airport taxes, laundry, passport and visa fees, food not on the regular table d'hôte menu, drinks may or may not be included as indicated in your itinerary, excess baggage, fuel surcharges, optional excursions and gratuities not specified in your itinerary. CHOOSING YOUR HOLIDAY: The holidays contained within this brochure are for departures between 1 April 2016 and 31 March 2017. To maximise your enjoyment of your Travelmarvel holiday and to ensure that it lives up to your expectations it is important that you choose the right holiday package for you. Our brochures contain limited information, however, there is more information online at www.travelmarvel.com.au and our qualified staff are available to discuss your options. HOTELS: In more remote places, hotel standards may not be quite as high as in major centres. T ravelmarvel endeavours to utilise the most suitable accommodation available in each destination to ensure that passengers enjoy high levels of cleanliness, comfort and service. The hotels listed in this brochure will be used on almost all holiday packages, however , if a change is necessary for any reason, Travelmarvel will endeavour to ensure that alternative accommodation is of an equivalent standard to those shown. Hotel rooms are generally not available for check-in before 3 pm and require check-out by 10 am. TWIN OR DOUBLE ROOMS: Accommodation in all hotels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based on twin or double unless otherwise stated. SOLO TRAVELLERS: A limited number of single rooms may be available by request at time of booking your holiday package. TWIN SHARE GUARANTEE FOR SOLO TRAVELLERS: To qualify for this offer, you must be willing not to smoke in your rooms, and accept that compatibility with your room mate cannot be guaranteed. Travelmarvel will not provide a complimentary upgrade to a single room in the event of non compatibility. If this is requested, the party requesting to move to a single room will be charged the full additional costs to upgrade, however, availability cannot be guaranteed. PASSENGERS NEEDING SPECIAL ASSISTANCE: Travelmarvel welcomes passengers with disabilities or special needs provided they are accompanied by a companion capable of providing all necessary assistance. Any disability or medical condition requiring special attention must be reported to Travelmarvel at the time of booking. A Health, Fitness & Mobility Checklist can be requested at the time of making your reservation and then will be sent to you with your invoice. Travelmarvel will make reasonable efforts to accommodate the special needs of disabled passengers, but is not responsible for any denial of services by carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses. Coaches and minibuses are not equipped with wheelchair ramps. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. Travelmarvel is unable to provide individual assistance to any passenger for walking, dining, boarding or alighting coaches or other transportation vehicles or other personal needs. HEALTH & FITNESS: A good level of fitness and health is required to participate on Travelmarvel's holiday packages. In some destinations there are extensive sightseeing excursions by foot which includes climbing of stairs. In some destinations and particularly in the Kimberley, there are extensive sightseeing excursions by foot and which includes climbing of stairs and walking over uneven surfaces and in some cases climbing over rocks and or walking through shallow streams and rivers. Kimberley cruising holidays require several wet landings, whereby feet and legs may be fully immersed in water during embarkation and disembarkation of zodiacs. Mobility is needed boarding or alighting coaches, ships and trains. We recommend a visit to the doctor and dentist before travelling to overseas destinations. It is your responsibility to advise Travelmarvel of any pre-existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other passengers. A Health, Fitness & Mobility Checklist will be requested at the time of booking and is also available on our website. Travelmarvel is not liable for any injury, illness, or loss of enjoyment which could have been reasonably prevented had we been made aware of a pre-existing condition and been provided an opportunity to review. We will not be responsible for any costs associated with cancellation penalties or the return of passengers from a tour, and a refund for lost touring cannot be claimed. PUBLIC HOLIDA YS & FESTIVALS: Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays may result in a reduction of facilities and entertainment. LA TE BOOKINGS & SPECIAL OFFERS: Many of the hotels and holiday packages included in our late bookings promotions or special offers are also featured in Travelmarvel's other main brochures and on its website. Late booking promotions and special offers do not apply to existing bookings unless otherwise stated. BOOKING & PAYING FOR YOUR HOLIDAY AIRFARES: Air travel is arranged with independent airlines. Travelmarvel will arrange air travel as advertised in connection with your holiday package or otherwise arranged with Travelmarvel. All airfares are subject to flight and booking class availability. Airfares will be booked and ticketed upon receipt of your deposit to avoid price or tax increases. Airport taxes vary for each departure point and routing of airline. Airline schedules are subject to change without notice. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non-refundable. Name changes and voluntary date and schedule changes will incur fees. T ravelmarvel is not liable for delays or disruptions of air travel. Once tickets are issued Travelmarvel will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights. OUT-OF-DATE-RANGE FLIGHTS: If airlines have not published their schedule at the time this brochure was printed or at the time of booking, Travelmarvel will estimate the cost of airfares connected with your holiday package. When the airline releases flight inventory and airfares, Travelmarvel will confirm seats and pricing to you by sending you an updated invoice. Once flights have been confirmed by you and payment has been received Travelmarvel will issue your ticket/s. TRAVELMARVEL DEPOSIT CANCELLATION PEACE OF MIND: Applicable when an upfront fee of $75 per person is paid with your deposit. The holiday package can be cancelled prior to the final payment date and your deposit will be retained as a Travelmarvel holding credit to be used for future bookings. If Deposit Cancellation Peace of Mind is claimed, monies held must be used on a future cruise or tour and cannot be redeemed against the original cruise or tour departure date. Deposit held in credit will exclude fees imposed by third parties, including but not limited to air travel, rail travel and hotels. When booking airfares through Travelmarvel (including when taking advantage of a special offer that includes air travel), standard airline cancellation fees will apply. In some cases, airfares will be non-refundable. In the event of cancellation, these fees will be deducted from the deposit paid, and therefore the credit being held. Travelmarvel Deposit Cancellation Peace of Mind applies to new bookings only and is only valid up until 100 days prior to travel. After five years, unused credit funds will incur the original cancellation conditions as per brochure. This does not replace travel insurance, which we strongly recommend at the time of booking. TRAVEL INSURANCE: Travel Insurance is not included in your holiday package. For your protection we strongly recommend that you purchase comprehensive travel insurance that includes (without limitation) coverage for medical expenses, loss of luggage, cruise and land content and airfare charges that may occur due to cancellation, disruption, loss of deposit or strikes. TRAVEL INFORMATION & DOCUMENTS: After booking you will receive an invoice with all important information relevant to your holiday package. We strongly recommend you check the details carefully and read the included information. Please ensure that you check your flight timings carefully on your tickets, particularly early morning (am) departures. Approximately 21 days before departure you will receive your e-ticket together with your final itinerary. However in the case of late bookings, charges or late payment, tickets may be emailed to you. SPECIAL REQUESTS: Where a special request (eg. diet, room location, twin or double bedded room, a particular facility at a hotel, flight seat requests and/or particular meals) is an important factor in your choice of holiday, you must advise us when your booking is made. Travelmarvel will pass your request onto the hotel, airline or other supplier but cannot guarantee that it will be accommodated. Travelmarvel will also pass on any dietary requests to the airline but we strongly recommend that you check directly with the airline once your tickets have been issued. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. CREDIT CARD SURCHARGES: If you pay Travelmarvel by credit card credit card surcharges of between 1% and 3% will be added your tour price. IF YOU WANT TO CHANGE OR CANCEL YOUR HOLIDAY CHANGES OR ADDITIONS TO YOUR HOLIDAY: If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking, or his or her travel agent. If it is possible to make the change, it will be subject to an administration charge of $70 and payment of any further costs incurred as a result of the change. CANCELLATION POLICY: For all holiday packages in this brochure, the following Travelmarvel cancellation fees apply (in addition to charges of any independent suppliers eg: airlines and hotels): Cancellation Policy Fee Per Person Kimberley Cruising Escorted Touring Loss of Deposit 100 days or more 100 days or more 35% of Package Price 99-81 days 50% of Package Price 99-61 days 80-61 days 100% of Package Price 60 days or less 60 days or less All cancellations must be received in writing by Travelmarvel and are not effective until this notification has been received. If your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services or if portions of the holiday package are missed. Additional cancellation fees may also be charged in respect of accommodation reserved outside the holiday package dates. These cancellation fees are in addition to any fees that may be levied by Travelmarvel and your travel agent (if any). You acknowledge that the amounts estimated under the Cancellation Policy are reasonable and represent a genuine pre-estimate of Travelmarvel's loss. If you request changes after Travelmarvel has issued your documents, Travelmarvel may charge you a fee of $70 per person in addition to any applicable cancellation fees. – www.travelmarvel.com.au –

• Cover