China Tours, Yangtze River Cruising, Mekong River Cruises, Vietnam Tour, Cambodia Travel
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63 GENERAL INFORMATION & CONDITIONS Cancellation Policy For all holiday packages in this brochure, the following APT cancellation fees apply: Days of Notice: Fee Per Person 100 days or more Loss of deposit 99-61 days 50% of holiday package price 60 days or less 100% of holiday package price All cancellations must be received in writing by APT and are not effective until this notification has been received. If your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services or if portions of the holiday package are missed. Additional cancellation fees may also be charged in respect to accommodation reserved outside the holiday package dates. These cancellation fees are in addition to any fees that may be levied by APT and your travel agent (if any). You acknowledge that the amounts estimated under the Cancellation Policy are reasonable and represent a genuine pre-estimate of APT's loss. If you request changes after APT has issued your documents, APT may charge you a fee of $70 per person in addition to any applicable cancellation fees. Cancellation of Ticketed Airfares An APT cancellation fee of $50 per person applies for ticketed airfares, in addition to any airline cancellation fees that are applicable. Changes to Ticketed Airfares If you wish to amend the date or routing on your ticketed air booking, an APT amendment fee of $30 per person for the first change and $85 for any subsequent changes will be charged in addition to airline change fees and additional taxes that are applicable. If you wish to amend an already issued Singapore Stopover package, a $30 per person APT change fee will apply along with any applicable airline fees. If, for any reason, a name change to a ticketed Airfare is required, a $125 per person name change fee will apply for every change in addition to any applicable airline fees. IF WE NEED TO CHANGE OR CANCEL YOUR HOLIDAY If we change or cancel your holiday before your departure, APT endeavours to provide you with all the services confirmed to you at the time of your booking. However, we plan arrangements a long time in advance of your departure date using independent suppliers such as airlines, hotels etc., over whom we have no direct control. On occasions changes do have to be made, and APT reserves the right to cancel or amend holiday packages/excursions accordingly. Group tours require a minimum number of bookings in order for the tour to be financially viable and to have a pleasant group atmosphere. In the event that adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and offer the nearest possible alternative date (or a full refund of monies paid for arrangements made by APT). Brochure Accuracy APT has endeavoured to ensure that the information given in this brochure about accommodation, itineraries etc., is correct to the best of its knowledge at the time of going to print. However, advertised descriptions, facilities and prices may change after publication. We recommend that you confirm the details of your chosen holiday package at the time of booking. Additionally, flight times, carriers and routes in the brochure are given for guidance only as there may be changes. Final details will be shown on your tickets. Holiday package or excursion itineraries may change or be different from those described in the brochure as a result of local conditions, weather conditions and annual events. APT will endeavour to notify you of any significant changes prior to your departure. Flight Changes The flight timings shown in our brochure, on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are set by airlines and affected by events outside our control. Scheduled and charter flight timings, and days of operation are also subject to change. APT will advise you of any significant changes as soon as it is informed by the airline. Minor timing changes will be shown on your flight tickets. Any change in the identity of the airline, flight timings or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying any applicable cancellation fees except where specified in these booking conditions. Force Majeure Force Majeure means the occurrence of an event that is beyond APT's reasonable control and which could not have been reasonably prevented by APT , which includes, but is not limited to: (a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental pollution or contamination; or (d) change in law, meaning, enactment, amendment (including repeal) in the law or administration of any law in Australia or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation, determination, by-law, declaration, licence and the common law as applicable from time to time. Termination of Booking Contract or Change of Travel Arrangements due to Force Majeure If APT, in its reasonable opinion, considers that any Force Majeure event prevents APT (whether directly or through its employees, contractors, subcontractors and agents) from lawfully or safely providing any products or services subject of the booking contract with you, APT may immediately by written notice: (a) terminate the booking contract (in whole or in part); or (b) change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Limitation of Liability in the Event of Force Majeure In the event that APT cancels or changes your travel arrangements in any way due to a F orce Majeure event, APT will not be liable to you in contract, tort, statute or restitution for any loss (including, but not limited to, loss of deposit or purchase price and loss of enjoyment), damage, costs, charges, expenses or injury resulting from or in connection with (whether directly or indirectly): (a) the cancellation or change to your travel arrangements; or (b) the Force Majeure event. APT is not liable to refund any part of the deposit or purchase price paid by you if APT subsequently changes or cancels your travel arrangements in connection with a Force Majeure event. Force Majeure events are unpredictable and beyond APT's control. It is your responsibility to purchase travel insurance to adequately protect yourself against such risks. ON HOLID AY Noise & Vibration APT takes reasonable steps to minimise noise and vibrations on its river cruise ships. You acknowledge and accept that some noise and vibration may be experienced on vessels and that APT is not liable to you for any such noise or vibration. Docking P osition During port stops river cruise ships may dock side by side, obstructing views and requiring you to pass through other ships to embark or disembark. Mekong River ships will moor overnight midstream during most cruising times, rather than dock at a port. Local Purchases APT is not responsible for any items you may purchase locally i.e.: jewellery/furniture etc. Y ou acknowledge that you are solely responsible for any import duty or freight costs. Personal Belongings & Lost Items For security reasons valuables should be kept to a minimum and packed in your hand luggage along with your medicines, camera, film, electrical or battery operated appliances, as well as basic essentials such as a change of clothing and toiletries. It is your responsibility to look after your property at all times and you must ensure you are adequately covered by comprehensive travel insurance in the event of any loss. Disruption to Cruising & Itinerary Arrangements Under normal operating conditions itineraries will be delivered as per the brochure. However , sometimes for reasons beyond our control, it may be necessary to make alterations to your itinerary. On occasion, significant flooding or low water levels do occur that can cause disruption to itineraries and may lead to early disembarkation. We recommend you take out comprehensive travel insurance that includes coverage of events such as these, as we will not be liable for any direct or indirect costs incurred as a result of such events or other factors beyond our control happening. Additionally, you are not entitled to any refund for any alterations to your itinerary that are caused or contributed to by any flood or water level events or other such events which are beyond our control. Low water in the Mekong River from mid June to mid August and December to April may cause disruptions to cruising. If the water level in Tonle Sap Lake is shallow, access is restricted. An alternative route operates from Prek K'dam to Siem Reap. Disembark at Prek K'dam and transfer to Siem Reap by coach (five hours), stopping at Kampong Thom. Low water in Cambodia in March and April may cause disruption to cruising. Due to climate & low water levels, visits to Kampong Chhnang may be replaced by a visit to Xeo Quyt. This change means an extra day in Vietnam, and thus a one-day reduction in the Cambodian cruise program. In addition, if there is an extreme low water level problem on the Mekong River it may be necessary to operate part of the itinerary by coach. A revised cruising itinerary and alternative sightseeing may be required. Under normal river conditions, itineraries will operate as far as possible as detailed in this brochure. However, sometimes for reasons beyond our control, it may be necessary to make alterations to your itinerary. For example, without limitation, if there is a water level problem on a river, it may be necessary to operate part of the itinerary by coach and alternative sightseeing may be included. APT will not be liable for any direct or indirect costs that you incur as a result of any event or other factor beyond our control which necessitates a change in your itinerary. Additionally, you are not entitled to any refund for any alterations to your itinerary that are caused or contributed to by any flood or water level events or such other events which are beyond our control. APT cannot guarantee exact arrival and departure times for carriers and operators used by APT and APT will not be liable for failure to make connections with any other services or attractions beyond its control. ON RETURN FROM YOUR HOLIDAY Data Protection Policy Any personal information (including sensitive information and health information) that APT obtains and retains from you or about you is necessary for our business purposes. Our Privacy Policy details why we collect this information, who we may disclose it to (including overseas recipients), and the main consequences if we do not collect it. Our Privacy Policy also contains information about how you may seek access to, or correction of, the personal information held about you, and our complaint resolution procedures. Our Privacy Policy is available at www.aptouring.com.au/privacy or by request to us. GENERAL INFORMATION Limitation of Liability 1. Our holiday packages include the services of independent providers, such as hoteliers, airlines, cruise companies and other operators, who are not agents, servants or employees of APT. Although we take care in selecting the independent service providers and the optional excursions conducted by some independent service providers, APT is not responsible for the conduct of the independent service providers, their servants and agents or for any ramifications of that conduct. Optional excursions may, depending on your holiday package, include activities such as climbing, exploring, bike riding, swimming and snorkelling. You accept and assume the risk involved with these activities. 2. If, in the opinion of any representative of APT, your mental or physical condition is such as to affect your own health and safety, render you incapable to care for yourself, cause you to became a hazard to yourself or other passengers or result in you becoming objectionable to other passengers or staff, you will not be permitted to embark or continue on the whole or any part of the holiday package. APT is not liable to you for any costs associated with such decision and you will not be refunded for any part of the holiday package. 3. APT accepts no responsibility for any death, injury, illness, loss (including loss of enjoyment), damage, detention, delay (including mechanical breakdown) beyond its control. 4. Any term, condition or warranty express or implied by statute or otherwise in respect to the holiday packages contained in this brochure are excluded to the full extent permitted by law. Nothing in these booking conditions excludes, restricts or modifies the application of the Competition and Consumer Act 2010 (Cth) as amended, consolidated, supplemented or replaced. 5. To the full extent permitted by law, APT's liability arising under or in connection with these booking conditions: (a) is limited to the re-supply of the products or services or the payment of the cost of re-supply of the products or services to you; and (b) excludes liability for any indirect or consequential losses suffered by you or any third party, howsoever caused, including but not limited to pure economic loss or any special, extraordinary or punitive damage to you or any other party. 6. Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us and the travel agent has no authority expressed or implied to receive monies on our behalf. There is no liability on the part of APT in respect to any monies paid to your travel agent unless and until APT notifies you (by way of a booking confirmation advice or payment receipt advice) that monies have been received by APT. APT reserves the right to cancel any ticket or booking or refuse to carry any passenger where payment has not been received by APT within the specified time. Responsible Service of Alcohol Our staff are trained in the responsible service of alcohol and are obligated by law to refuse service to any guest who, in their reasonable opinion, appears to be, or is intoxicated, or behaves in an aggressive or offensive manner. Medical Assistance APT does not employ medical staff on our tours or ships. If you require medical attention, local medical services can be contacted immediately. You are responsible for all charges that result from a visiting a medical facility , or for a medical practitioner visiting you. APT is not responsible for the type or quality of the medical services you may receive. APT Club Details including the range of benefits are available on our website at: www.aptouring.com.au/APTClub/MemberBenefits. Smoking For other passengers' comfort there is no smoking on coaches or river cruise ships, except in designated areas. Service Enquiries If a problem occurs during your holiday you should, in your own interests, advise your T our/Cruise Director so that steps can be taken to resolve the matter. If you remain dissatisfied, any complaint must be made in writing to APT within 30 days. Luggage Limits Each passenger is entitled to take one piece of luggage that does not exceed 160 cm (63 inches), or weigh more than 20 kg (44 pounds). An extra charge will be imposed to cover porterage handling of any additional luggage. Y our Tour/Cruise Director will advise you of the exact additional charge. You will be required to pack-down to one small carry on bag for your Ha Long Bay cruise. Maps Within This Publication Note that maps may not be to scale. Images Within This Publication Some images in this publication are copyright of, and have been reproduced with the permission of Istock, Shutterstock, Alamy, and Dreamstime. Publication No. H4708. Price and itineraries valid from 23 February 2016 – 3 November 2016. Publication is valid from 1 May 2015 and supersedes all previous publications.