2016 - APT Small Ships

APT-SS-A$-2016

Luxury Small Ships, Expedition Cruise, Mediterranean Cruises, Caledonian Sky, Kimberley Coast Cruises, Private Yacht Experiences

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121 GENERAL INFORMATION & CONDITIONS booking, or his or her travel agent. If it is possible to make the change, it will be subject to an administration charge and payment of any further costs incurred as a result of the change. Cancellation Policy For all tours within this publication, the following applies: Days of Notice: Fee Per Person 100 days or more Loss of deposit 99-61 days 50% of tour fare 60 days or less 100% of tour fare All cancellations must be received in writing by APT and are not effective until this notification has been received. If your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services or if portions of the holiday package are missed. Additional cancellation fees may also be charged in respect of accommodation reserved outside the holiday package dates. These cancellation fees are in addition to any fees that may be levied by APT and your travel agent (if any). You acknowledge that the amounts estimated under the Cancellation Policy are reasonable and represent a genuine pre-estimate of APT's loss. If you request changes after APT has issued your documents, APT may charge you a fee of $70 per person in addition to any applicable cancellation fees. Cancellation of Airfares Scheduled airlines normally regard name changes and changes to departure dates as a cancellation and rebooking which may attract a cancellation fee. Applicable cancellation fees may amount to 100% of the airfare. IF WE NEED TO CHANGE OR CANCEL YOUR HOLIDAY Brochure Accuracy APT has endeavoured to ensure that the information given in this brochure about accommodation, itineraries etc., is correct to the best of its knowledge at the time of going to print. However, advertised descriptions, facilities and prices may change after publication. We recommend that you confirm the details of your chosen holiday package at the time of booking. Additionally, flight times, carriers and routes in the brochure are given for guidance only as there may be changes. Final details will be shown on your tickets. Holiday packages or excursions may change or be different from those described in the brochure as a result of local conditions, weather conditions, annual events, change of government policy or similar. APT will endeavour to notify you of any significant changes prior to your departure. Changes Due to Weather Sometimes due to elements beyond APT's control, it may be necessary to make alternations to your itinerary. This may be due to sea conditions or weather events onshore that impact land tour. The Captain will retain ultimate authority for determining the wellbeing of passengers. Flight Changes The flight timings shown in our brochure, on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are set by airlines and affected by events outside our control. Scheduled and charter flight timings, and days of operation are also subject to change. APT will advise you of any significant change as soon as it is informed by the airline. Minor timing changes will be shown on your flight tickets. Any change in the identity of the airline, flight timings or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying any applicable cancellation fees except where specified in these booking conditions. If We Change or Cancel Your Holiday Before Your Departure APT endeavours to provide you with all the services confirmed to you at the time of your booking. However, we plan arrangements a long time in advance of your departure date using independent suppliers such as airline, hotels etc., over whom we have no direct control. On occasion that changes do have to be made, APT reserves the right to cancel or amend holiday packages/excursions accordingly. Group tours require a minimum number of bookings in order for the tour to be financially viable and to have a pleasant group atmosphere. In the event that adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and offer the nearest possible alternative date (or a full refund of monies paid for arrangements made by APT). Force Majeure Force Majeure means the occurrence of an event that is beyond APT's reasonable control and which could not have been reasonably prevented by APT, which includes, but is not limited to: (a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental pollution or contamination; or (d) change in law, meaning, enactment, amendment (including repeal) in the law or administration of any law in Australia or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation, determination, by-law, declaration, licence and the common law as applicable from time to time. Termination of Booking Contract or Change of Travel Arrangements Due to Force Majeure If APT, in its reasonable opinion, considers that any Force Majeure event prevents APT (whether directly or through its employees, contractors, subcontractors and agents) from lawfully or safely providing any products or services subject of the booking contract with you, APT may immediately by written notice: (a) terminate the booking contract (in whole or in part); or (b) change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Limitation of Liability in the Event of Force Majeure In the event that APT cancels or changes your travel arrangements in any way due to a Force Majeure event, APT will not be liable to you in contract, tort, statute or restitution for any loss (including, but not limited to, loss of deposit or purchase price and loss of enjoyment), damage, costs, charges, expenses or injury resulting from or in connection with (whether directly or indirectly): (a) the cancellation or change to your travel arrangements; or (b) the Force Majeure event. APT is not liable to refund any part of the deposit or purchase price paid by you if APT subsequently changes or cancels your travel arrangements in connection with a Force Majeure event. Force Majeure events are unpredictable and beyond APT's control. It is your responsibility to purchase travel insurance to adequately protect yourself against these risks. ON HOLIDAY Noise and Vibration You acknowledge and accept that some noise and vibration may be experienced on ocean cruise vessels and that APT is not liable to you for any such noise or vibration. Local Purchases APT is not responsible for any items you may purchase locally (eg. jewellery/furniture etc). You acknowledge that you are solely responsible for any import duty or freight costs. Personal Belongings and Lost Items For security reasons valuables should be kept to a minimum and packed in your hand luggage along with your medicines, camera, electrical or battery-operated appliances, as well as basic essentials such as a change of clothing and toiletries. It is your responsibility to look after your property at all times and you must ensure you are adequately covered by comprehensive travel insurance in the event of any loss. Disruption to Cruising Arrangements Itineraries are subject to alteration without notice and are intended as a guide only. Deviations to the planned cruise/ touring itineraries and hotels are possible due to road, sea or weather conditions, strikes or other reasons beyond our control, although every effort will be made to keep them as they are shown in the brochure and final documents. Should conditions render cruise/land touring routes unsafe for navigation, APT reserves the right to provide alternative services including, but not limited to, accommodation on the docked ship and/or substitute ground arrangements. The nature of Small Ship cruising is that you will take advantage of opportunities as they occur to enhance your cruise – this may impact other itinerary inclusions. The Captain and Cruise Manager/Expedition Leader will take responsibility for decision making in this regard. No refund is available under these circumstances. We recommend you take out comprehensive travel insurance that includes coverage of events such as these as we will not be liable for any direct or indirect costs that you incur as a result of such an event or other factor beyond our control happening. Additionally, you are not entitled to any refund for any alterations to your itinerary that are caused or contributed to by any flood or water-related events or such other events which are beyond our control. APT can give no guarantee as to exact arrival and departure times for carriers and operators used by APT on the tour and APT will not be liable for failure to make connections with any other services or attractions beyond its control. If accommodation listed becomes unavailable, we reserve the right to substitute hotels with alternative accommodation of a similar standard. For a group to operate and to provide an enjoyable group atmosphere, a minimum number of participants is required. If a minimum number of passengers cannot be achieved on the escorted touring and cruising packages, it may be necessary to cancel a scheduled departure and to offer the nearest possible alternative or to offer a package as a non-escorted alternative. The decision to operate a tour is usually made four to eight weeks prior to departure. Due to the remote nature of expedition cruising, it is unlikely that the available infrastructure will be comparable in standards to that used in other APT destinations. APT will do all possible to source the best available resources. Data Protection Policy Any personal information (including sensitive information and health information) that Travelmarvel obtains and retains from you or about you is necessary for our business purposes. Our Privacy Policy details why we collect this information, who we may disclose it to (including overseas recipients), and the main consequences if we do not collect it. Our Privacy Policy also contains information about how you may seek access to, or correction of, the personal information held about you, and our complaint resolution procedures. Our Privacy Policy is available at www.aptouring.com.au/privacy or by request to us. GENERAL INFORMATION Limitation of Liability 1. Our holiday packages include the services of independent providers, such as hoteliers, airlines, cruise companies and other operators, who are not agents, servants or employees of APT. Although we take care in selecting the independent service providers and the optional excursions conducted by some independent service providers, APT is not responsible for the conduct of the independent service providers, their servants and agents or for any ramifications of that conduct. Optional excursions may, depending on your holiday package, include activities such as climbing, exploring, bike riding, swimming and snorkelling. You accept and assume the risk involved with these activities. 2. If, in the opinion of any representative of APT, your mental or physical condition is such as to affect your own health and safety, render you incapable to care for yourself, cause you to became a hazard to yourself or other passengers or result in you becoming objectionable to other passengers or staff, you will not be permitted to embark or continue on the whole or any part of the holiday package. APT is not liable to you for any costs associated with such decision and you will not be refunded for any part of the holiday package. APT reserves the right to refuse the service of alcohol to anyone who in the opinion of our staff has exceeded their limit. 3. APT accepts no responsibility for any death, injury, illness, loss (including loss of enjoyment), damage, detention, delay (including mechanical breakdown) beyond its control. 4. Any term, condition or warranty express or implied by statute or otherwise in respect of the holiday packages contained in this brochure are excluded to the full extent permitted by law. Nothing in these booking conditions excludes, restricts or modifies the application of the Competition and Consumer Act 2010 (Cth) as amended, consolidated, supplemented or replaced. 5. To the full extent permitted by law, APT's liability arising under or in connection with these booking conditions: (a) is limited to the re-supply of the products or services or the payment of the cost of re-supply of the products or services to you; and (b) excludes liability for any indirect or consequential losses suffered by you or any third party, howsoever caused, including but not limited to pure economic loss or any special, extraordinary or punitive damage to you or any other party. 6. Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us and the travel agent has no authority expressed or implied to receive monies on our behalf. There is no liability on the part of APT in respect to any monies paid to your travel agent unless and until APT notifies you (by way of a booking confirmation advice or payment receipt advice) that monies have been received by APT. APT reserves the right to cancel any ticket or booking or refuse to carry any passenger where payment has not been received by APT within the specified time. Responsible Service of Alcohol All staff and service providers are trained in the responsible service of alcohol and are obligated by law to refuse service to any guest who, in their reasonable opinion, appears to be or is intoxicated, or behaves in an aggressive or offensive manner. Medical Assistance All ships have a doctor on board. Should you require medical attention, local medical services can be contacted immediately. You are responsible for all charges that result from visiting either the onboard medical practitioner or a local medical facility. APT is not responsible for the type or quality of the medical services you may receive. Luggage Limits Each passenger is entitled to take one piece of luggage that does not exceed 160 cm (63 inches), weight limit 20 kg (44 pounds). Extra bags: An extra charge will be imposed to cover handling of any additional bags. Smoking For other passengers' comfort there is no smoking on coaches or ocean cruise ships, except in designated areas. Service Enquiries If a problem occurs during your holiday you should, in your own interests, advise your Tour Director, Expedition Leader or Cruise Manager so that steps can be taken to resolve the matter. If you remain dissatisfied, any complaint must be made in writing to APT within 30 days. Maps Within This Publication Note that maps may not be to scale. Accuracy is also limited by available space and are designed to provide an indication of proposed routing only. Images Within This Publication Some images in this publication are copyright of, and have been reproduced with the permission of: Noble Caledonia, Tourism Western Australia and Nadia Monteith. Publication No. H4658. Price & itineraries valid 1 January 2016 until 31 December 2016. Publication valid from 23 April 2015 and supersedes all previous publications.

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