Apple Vacations

2015 Apple Vacations Europe

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YOUR CONTRACT WITH APPLE VACATIONS Please also refer to our "Things To Know Before You Go" page accompanying this contract (page 24 or All vacations are subject to the terms and conditions shown on the Apple Vacations Fair Trade Contract and your booking of the vacation is acceptance of the terms in this contract. Group vacations have special terms and conditions–refer to your groups contract or see your travel agent. 1. BOOKINGS AND PAYMENTS All that is required to reserve your vacation is a signed booking form and the applicable deposit per person, plus the AV-OK plan payment (if selected). The balance due must be paid at least 45 days before departure (for bookings within 45 days of departure, full payment is due at time of booking). Full payment by credit card is required at time of booking for bookings made directly on our website, Bookings for travel December 24-27 will require payment in full by October 15. For certain holiday departures, full payment is due 60 days prior to departure. We reserve the right to treat the booking as cancelled by you if the balance due is not paid on time. Deposit requirements: For vacation packages utilizing published airline tickets, full payment of the air portion of the package is required at the time of guarantee (credit cards only), which will be forfeited if the booking is cancelled. For vacation packages using contracted scheduled air, the minimum deposit is generally $200 per person, however, select contracted and published fares may have lower deposit requirements. For land- only bookings, the required deposit is $125 per person. Late bookings often require us to incur additional costs for faxing, updating and confirming your hotel accommodations. Therefore, we will charge a late booking fee of $10 per person, in addition to the normal price on all vacations booked 14 days or less prior to departure. Apple Vacations reserves the right to issue scheduled airline tickets once the booking is under applicable deposit. 2. AMENDMENTS AND CANCELLATIONS BY YOU If you cancel your vacation or change your departure date, flight, duration, class of service, name, departure city, or destination, the charges shown below become payable by you. Significant additional penalties (i.e. non-refundable airline tickets and fees, non-refundable or non-transferable hotel promotions) may apply. LAND ONLY AND SCHEDULED AIR PACKAGES: Pre-departure: both the cancel and booking change fees are $45 per person Apple fee plus applicable hotel and airline penalties. Note: Some air carriers and hotels do not allow name changes. *These fees apply to changes to the departure date, flight, duration, class of service, departure city and destination. Scheduled air change/cancellation fees may be up to 100% of the fare. You must notify us immediately of any changes or cancellations. If you booked through a travel agency, all communications pre-departure must be via your travel agent. If you provide a substitute participant on a vacation, cancellation charges will be waived, but change fees apply; restrictions may apply. If the number of individuals occupying a room changes due to an amendment or cancellation, the remaining travelers will be responsible for any additional costs incurred as a result of a change in the per person occupancy rate. If all passengers change, it is considered a new booking and cancellation penalties will apply. Suppliers' cancellation provisions on optional tours only allow a refund if cancelled with the notice required by the supplier - see the excursion company for the applicable notice provisions or to arrange a refund. To cover your cancellation and change fees, you may purchase the AV-OK Total Vacation Security Plan within 7 days of your initial booking (except for group passengers who are subject to unique contracts). For bookings created within 14 days of departure, AV-OK must be purchased at time of booking. Refer to the Plan Description at 3. AIR CARRIERS Apple Vacations has made arrangements for international air transportation to your vacation destination via scheduled air carriers. Passengers returning from any international destination must have a valid passport and for non-U.S. citizens, valid entry documents (page 24 or Apple Vacations is not responsible for any passenger who is unable to travel as a result of their failure to have a valid passport, and for non-U.S. citizens, failure to have necessary travel documents. Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact your airline representative. Violation of these restrictions will result in imprisonment and financial penalties. 4. AIRLINE AND SUPPLIER RESPONSIBILITY Apple Vacations, the airlines and other suppliers it uses issue tickets, coupons or electronic documents covering transportation, hotel accommodations and other services and facilities. Neither Apple Vacations nor these suppliers, or their respective subagents, shall be held liable for loss or damage to property or injury of person caused by reason of any defect, negligence, or other wrongful act or omission by any other hotel agency, transportation company or party providing such services or facilities, strike, war, terrorism, weather, quarantine, sickness, government restrictions or regulations, or any other cause beyond its reasonable control. All airlines concerned are not liable for any claim arising out of or in connection with carriage or other services or features otherwise performed or occurring in connection with this package, except as provided in the conditions of carriage for the airlines and the passenger tickets issued in conjunction with this package. Apple Vacations is not responsible under any circumstances for any injury or damages you may suffer in connection with your air or ground transportation. 5. LUGGAGE AND PERSONAL PROPERTY When you fly to and from your destination the Conditions of Carriage apply, some of which limit or exclude liability. The Conditions of Carriage are available by requesting them in writing from the carrier or by request at the airport. Some airlines do not cover damage to soft-sided luggage. The airlines' maximum liability for loss, damage or delay to checked baggage is limited to $3300 per ticketed passenger domestically and $9.07 per pound up to 44 lbs. per ticketed passenger for international travel. These limits will apply unless an excess valuation is declared at the time of check-in. All lost or damaged luggage must be reported to an airline representative at the destination airport by the passenger before you leave the airport. Checked baggage taken from the terminal building at the destination will be considered to have been received in good condition and no claim for loss or damage will be accepted after baggage has been removed from the terminal. The maximum liability of the ground transportation company in resort for lost or damaged property is $400. Loss or damage must be reported immediately. Apple Vacations does not accept liability for client luggage or personal property. 6. PORTERAGE: ESCORTED TOURS Porterage is included at hotels ONLY on ESCORTED TOURS, and includes handling of one normal-sized suitcase per person. Wheeled carry-on cases are considered a normal piece of luggage. Additional baggage will incur a charge of $5 per piece per service, to be paid locally. In addition, Apple Vacations and its suppliers cannot be held responsible if luggage or tour participants' belongings become damaged or lost, which occurrence must be promptly notified to and acknowledged by a recognized authority in writing. 7. DISPUTE RESOLUTION AND FORUM SELECTION Should a dispute arise concerning the terms and conditions of this fair trade agreement or involving a loss, injury or damage during or relating to your trip, the parties' remedies shall be limited to dispute resolution through binding arbitration in Delaware County, Pennsylvania and shall be governed by the Uniform Arbitration Act of Pennsylvania. Each party shall appoint an arbitrator. The arbitrators shall appoint a neutral arbitrator. The decision of the arbitration panel shall be final and binding on the parties. Each party shall be responsible for their own costs with the costs of the neutral arbitrator to be divided evenly between the parties. WHAT WE PROVIDE IN RETURN 1. PRICE GUARANTEE The D.O.T. has defined air transportation, tour or tour component as purchased when the full amount of that air transportation, tour or tour component has been paid by the consumer. Our intention is to provide you with the vacation which you have selected, at the price in effect at time of booking. If for any reason we have to increase the price of your vacation, including an error made in computing your price, we will offer you the option of cancellation without charge, provided that you advise us within seven days of your receipt of notice of the increase. Pre-purchase price increases (increases to a vacation package without full payment on the record) including but not limited to increases in the price of air seat, the carriage of passenger baggage, the applicable fuel surcharge, or in a government imposed tax or fee may apply. Post-purchase price increases (increases to a vacation package that has full payment on the record) are prohibited except for those increases related to government imposed taxes and fees. Change fees do not constitute an increase in the price of an already purchased ticket, as technically the consumer is purchasing a new ticket for new travel. If a scheduled airline initiates a schedule change which results in a fare increase, the passenger is responsible for the additional cost. 2. FLIGHT INFORMATION Your travel agent will be able to confirm the latest flight details at the time you make your reservation, and these will also appear on the booking confirmation we issue when we receive your deposit. Your flight tickets, which we dispatch when your booking is paid in full, or your electronic documents, will contain your flight information. All times are subject to change. It is your responsibility to reconfirm your flight times prior to departing for the airport. Apple Vacations assumes no responsibility for any passengers making independent connections to flights booked through Apple Vacations. Pre-assigned seat selection is at the discretion of the air carrier and may require payment of an additional fee. 3. SUPPLIER AMENDMENTS & CANCELLATIONS Special features offered by hotels are subject to change at the hotel's discretion. In the unlikely event that a major change involving a pre-departure change of hotel, departure or return date, departure city or destination becomes necessary, we will notify you as soon as possible. If you find the revised arrangements we offer unacceptable, you will have the option of cancellation without charge provided that you notify us within seven days of your receipt of notice of the change (or prior to departure date if notified less than seven days prior). In the event of a change, we will try to substitute comparable services, but in the event of complete cancellation by us or a supplier, our only liability will be to provide a refund in the form of an Apple Vacations credit. 4. REFUNDS Any refunds always will be made as soon as possible in the original form of payment. Please note, however, that no refunds will be made for any services provided in the itinerary that you do not use. Passengers who do not travel (land only or scheduled air) are subject to 100% cancellation penalties. AV-OK Plan payments are non-refundable and non-transferable. Refunds (if applicable) for scheduled air programs will only be issued upon the return of the unused ticket. If you booked your Apple Vacation through a travel agent, all communications prior to your departure, including payment and refund transactions, must be via your travel agent. If for any reason you should lose your scheduled airline ticket, you will have to purchase a new ticket at your own expense and upon your return home, you must contact your travel agent to begin refund procedures by completing a "Lost Ticket Application" (fees may apply). Any refunds made by the airline will be based on the value of the original ticket issued less any airline processing fees. In most cases the replacement ticket will be more expensive. 5. OUR RESPONSIBILITY TO YOU Apple Vacations has made arrangements with airlines, hotels and other independent suppliers to provide you with the services you purchase; and is represented in Mexico and most Caribbean destinations by companies organized or existing in that destination, including providers of transportation and excursions. We have taken all reasonable steps to ensure that proper arrangements have been made for your vacation. However, we do not accept and expressly disclaim any liability for the actions or omissions of these independent suppliers. If you find you have any dispute with such persons, however, we will give you as much reasonable help as we can in resolving a dispute. Please understand that we cannot control and will not be responsible for such factors as weather, government actions, terrorism, mechanical breakdowns, your physical, medical or mental disabilities, your failure to obtain valid travel documents, your failure to follow travel instructions, or for denied entry at destination or re-entry into the U.S.. Apple Vacations is not responsible for losses or damages arising from bodily injury, property or other damage caused by factors beyond our control, including but not limited to flight delays, airline turbulence, transportation accidents or other unforeseen circumstances. All prices and features described in Apple Vacations' promotional materials and website are subject to change without notice. Some hotel room photographs do not depict the standard room category. If any term or provision of this Fair Trade Contract is held invalid or otherwise unenforceable, the enforceability of the remaining terms or provisions will not be impaired thereby. 6. DENIAL OF ENTRY Certain countries have specific rules and policies concerning entry of travelers with criminal records. Anyone with even a minor criminal past may be denied entry into any foreign country or even entry back into the United States if you are not a U.S. Citizen. If you have a criminal record, it is important to check with the United States Embassy and the embassy or consulate of the country you wish to visit to ensure you can travel as planned. 7. TOUR RESTRICTIONS Children under 8 years of age are not accepted on escorted tours. On all other programs, there is no age limit. Some restrictions may apply for car rentals. Infants under 2 years may be free of charge, providing parents pay directly to hotels for food, crib, etc. Disabled participants requiring a wheelchair must be accompanied by a qualified helper who assumes total responsibility for the disabled participant's well- being. Most transportation services (including motor coaches), visited sites, and hotels are not equipped with wheelchair ramps. Apple Vacations and its suppliers cannot be held responsible if ramps are not available. Restrictions apply for cruises. We strongly recommend inquiring at the time of booking. We reserve the right to accept or reject any person as a tour participant and to expel from the tour any participant(s) whose conduct is deemed incompatible with the interest of the tour group. Any incurred expenses will be charged to the expelled tour participant(s). 9. AV-OK TOTAL VACATION SECURITY PLAN Protect your travel investment with the purchase of our optional AV-OK Total Vacation Security Plan. For complete details, refer to the AV-OK Plan description at THESE VACATIONS ARE OPERATED BY: APPLE VACATIONS, • 7 Campus Blvd., Newtown Square, PA 19073, • 101 Northwest Pt. Blvd., Elk Grove Village, IL 60007 • 300 First Avenue, 3rd Floor, Needham, MA 02494-2721 as principal and tour operators. © Copyright, 2015 Apple Vacations CST#2036061-40 Valid as of Feb 1, 2015. See for current info. Client Name Apple Booking # Departure Airport Destination Hotel Name Departure Date I WISH TO PURCHASE THE FOLLOWING o AV-OK o AV-OK cash back option o Decline AV-OK Plan Acknowledgement: By signing this Booking Form, I acknowledge I have read and agree to the terms of the Apple Vacations Fair Trade Contract ® . Where applicable, I acknowledge I have read and agree to the terms and conditions of the AV-OK Total Vacation Security Plan. / / Client Signature Date Because of its status as an independent agent, and because it maintains no control over personnel, equipment or operations of the travel service suppliers, Apple Vacations does not accept and expressly disclaims any liability for any bodily injury, property or other damage incurred as a result of any wrongful acts, omissions or default on the part of the suppliers. As all monies received for travel services are forwarded to the supplier, except for the agent's commission, Apple Vacations shall not be responsible for refund of monies not in its possession. BOOKING FORM TRAVEL AGENT: YOU MUST SUBMIT THIS ENTIRE PAGE and give copy to client. 25 F A I R T R A D E C O N T R A C T • E U R O P E

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