2013/14 - APT Tasmania

General Information & Conditions The following terms and conditions ('booking conditions') form the basis of your contract with Australian Pacific Touring Pty Ltd ('APT', 'we' or 'our'). Please read them carefully as they set out your and our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions, that you agree to them and that you agree to them applying to your holiday arrangements that you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking conditions to your 'holiday package' are references to the tour package you have booked with APT. References to "excursions" are references to short trips or tours included or available as part of your holiday package. Governing law: These booking conditions are governed by the law in force in Victoria, Australia. BEFORE YOU BOOK Prices – Deposits – Discounts – Payments: Your booking price will be set out in this brochure unless it is varied by advertising or a special offer, or is changed after the publication date for any reason, including without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel surcharges, airline charges, a force majeure event or other material increases by suppliers. Once you pay your deposit your holiday package price is guaranteed (except for any changes resulting from a force majeure event – see below). A $200 security deposit per person, per holiday package is required within seven days of booking confirmation. Deposit requirements may vary when booking a special offer. Final payment of the balance of your holiday package price is due 6 weeks prior to departure unless stated in the terms of a special offer. APT reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received by APT within the specified time. All fares and charges are in Australian currency. Payment in full is required at time of booking for reservations made less than 6 weeks before departure from Australia or New Zealand. If APT is unable to confirm your reservation, all monies will be refunded. Included in Holiday Package Price: All coach and travel, accommodation, airfares (as indicated in individual itinerary), gratuities, airport transfers on the first and last day, sightseeing, specified excursions, meals, tour, admissions and the services of a tour director as stated in your itinerary. Transfers: Airport transfers are included on the first and last day of the holiday package at designated times. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss the pre-booked transfers must make their own way to/from the hotel at their own expense. A group transfer is generally a shared transfer and the type of vehicle used will normally be dependent upon the size of the group. Not Included in Our Tour Price: Airfares (unless stated), airport taxes, laundry, passport and visa fees, food not on the regular table d'hôte menu, drinks may or may not be included as indicated in your itinerary, excess baggage, fuel surcharges and optional excursions and gratuities not specified in your itinerary. Choosing your holiday: The holidays contained within this brochure are for departures between 1 September 2013 and 31 May 2014. To maximise your enjoyment of your APT holiday and to ensure that it lives up to your expectations it is important that you choose the right holiday package for you. Our brochures contain limited information, however, there is more information online at www.aptouring.com.au and our qualified staff are available to discuss your options. Gratuities: Have been included for all staff on all APT Tours and cannot be redeemed for a cash refund. Hotels: In more remote places, hotel standards may not be quite as high as in major centres. APT endeavours to utilise the most suitable accommodation available in each destination to ensure that passengers enjoy high levels of cleanliness, comfort and service. The hotels listed in this brochure will be used on almost all holiday packages, however, if a change is necessary for any reason, APT will endeavour to ensure that alternative accommodation is of an equivalent standard to those shown. Twin or double rooms: Accommodation in all hotels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated. Solo Travellers: A limited number of single rooms may be available by request at time of booking your cruise/holiday package. Twin Share Guarantee for Solo Travellers: To qualify for this offer, you must be willing not to smoke in your rooms, and accept that compatibility with your room mate cannot be guaranteed. Passengers Needing Special Assistance: APT welcomes passengers with disabilities or special needs provided they are accompanied by a companion capable of providing all necessary assistance. Any disability or medical condition requiring special attention must be reported to APT at the time of booking. A Health, Fitness & Mobility Checklist can then be requested at the time of making your reservation & will be sent to you with your invoice. APT will make reasonable efforts to accommodate the special needs of disabled passengers, but is not responsible for any denial of services by carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses. Coaches and minibuses are not equipped with wheelchair ramps. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. APT is unable to provide individual assistance to any passenger for walking, dining, boarding or alighting coaches or other transportation vehicles or other personal needs. Health and Fitness: A good level of fitness and health is required to participate on APT's holiday packages. In some destinations there are extensive sightseeing excursions by foot and which includes climbing of stairs. Mobility is needed boarding or alighting coaches. We recommend a visit to the doctor and dentist before travelling to overseas destinations. It is your responsibility to advise APT of any pre-existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other passengers. Freedom of Choice & Signature Experience excursions: Minimum and maximum group numbers apply on some Freedom of Choice or Signature Experience excursions. If your first choice of Freedom of Choice or Signature Experience excursion is unavailable you may be asked to choose an alternative. Public holidays/festivals: Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays may result in a reduction of facilities and entertainment. Late bookings & special offers: Many of the hotels and holiday packages included in our late bookings promotions or special offers are also featured in APT's other main brochures and on its website. Late booking promotions and special offers do not apply to existing bookings unless otherwise stated. BOOKING & PAYING FOR YOUR HOLIDAY IF YOU WANT TO CHANGE OR CANCEL YOUR HOLIDAY Changes or additions to your holiday: If you want to change any part of your holiday arrangements after the invoice has been issued, we will do our best to make the change, but it may not be possible. Any request for changes must be made in writing by the person who made the original booking, or his or her travel agent. If it is possible to make the change, it will be subject to an administration charge and payment of any further costs incurred as a result of the change. Cancellation Policy: For all holiday packages in this brochure, the following applies APT cancellation fees apply (in addition to charges of any independent suppliers eg: airlines and hotels): Days of Notice: Fee Per Person 42 days or more Loss of deposit 41-16 days 50% of holiday package price 15-0 days or less 100% of holiday package price All cancellations must be received in writing by APT and are not effective until this notification has been received. If your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services or if portions of the holiday package are missed. Additional cancellation fees may also be charged in respect of accommodation reserved outside the holiday package dates. These cancellation fees are in addition to any fees that may be levied by APT and your travel agent (if any). You acknowledge that the amounts estimated under the Cancellation Policy are reasonable and represent a genuine pre-estimate of APT's loss. If you request changes after APT has issued your documents, APT may charge you a fee of $70 per person in addition to any applicable cancellation fees. Cancellation of Airfares: Scheduled airlines normally regard name changes and changes to departure dates as a cancellation and rebooking which may attract a cancellation fee. Applicable cancellation fees may amount to 100% of the airfare. IF WE WANT TO CHANGE OR CANCEL YOUR HOLIDAY Brochure accuracy: APT has endeavoured to ensure that the information given in this brochure about accommodation, itineraries etc., is correct to the best of its knowledge at the time of going to print. However, advertised descriptions and facilities and prices may change after publication. We recommend that you confirm the details of your chosen holiday package at the time of booking. Additionally, flight times, carriers and routes in the brochure are given for guidance only as there may be changes. Final details will be shown on your tickets. Holiday package or excursion itineraries may change or be different from those described in the brochure as a result of local conditions, weather conditions, annual events. APT will endeavour to notify you of any significant changes prior to your departure. Flight changes: The flight timings shown in our brochure, on our website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Flight timings are set by airlines and affected by events outside our control. Scheduled and charter flight timings, and days of operation are also subject to change. APT will advise you of any significant changes as soon as it is informed by the airline. Minor timing changes will be shown on your flight tickets,. Any change in the identity of the airline, flight timings or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying any applicable cancellation fees except where specified in these booking conditions. If we change or cancel your holiday before your departure: APT endeavours to provide you with all the services confirmed to you at the time of your booking. However, we plan arrangements a long time in advance of your departure date using independent suppliers such as airline, hotels etc., over whom we have no direct control. On occasions changes do have to be made, and APT reserves the right to cancel or amend holiday packages/excursions accordingly. Force Majeure: Force Majeure means the occurrence of an event that is beyond APT's reasonable control and which could not have been reasonably prevented by APT, which includes, but is not limited to: (a) war, armed conflict, criminal damage, riot, civil strife, industrial dispute, terrorist activity or the threat of any such acts; (b) natural disaster (including but not limited to flooding, fire, earthquake, landslide), adverse weather conditions, high or low water levels; (c) nuclear or other industrial accident causing environmental pollution or contamination; or (d) change in law, meaning, enactment, amendment (including repeal) in the law or administration of any law in Australia or any jurisdiction or territory relevant to the booking contract, which includes changes in statute, regulation, determination, by-law, declaration, licence and the common law as applicable from time to time. Termination of booking contract or change of travel arrangements due to Force Majeure If APT, in its reasonable opinion, considers that any Force Majeure event prevents APT (whether directly or through its employees, contractors, subcontractors and agents) from lawfully or safely providing any products or services subject of the booking contract with you, APT may immediately by written notice: (a) terminate the booking contract (in whole or in part); or (b) change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Limitation of liability in the event of Force Majeure: In the event that APT cancels or changes your travel arrangements in any way due to a Force Majeure event, APT will not be liable to you in contract, tort, statute or restitution for any loss (including, but not limited to, loss of deposit or purchase price and loss of enjoyment), damage, costs, charges, expenses or injury resulting from or in connection with (whether directly or indirectly):(a) the cancellation or change to your travel arrangements; or (b) the Force Majeure event. APT is not liable to refund any part of the deposit or purchase price paid by you if APT subsequently changes or cancels your travel arrangements in connection with a Force Majeure event. Force Majeure events are unpredictable and beyond APT's control. It is your responsibility to purchase travel insurance to adequately protect yourself against these risks. ON HOLIDAY Freedom of Choice™ Dining Inclusions: APT reserves the right to change restaurants should circumstances warrant. Seat Allocation on Coach Tours: To ensure all passengerd enjoy forward and window facing seats, we have incorporated a daily seat rotation system. Itineraries: Itineraries are subject to alteration without notice and intended as a guide only. Alterations may come about due to road, weather or tidal conditions, strikes, public holidays, local festivals or other reasons. Due to the nature of the terrain and remote areas, weather fluctuations can adversely affect road conditions which may necessitate alterations to itinerary with little or no notice. Local purchases: APT is not responsible for any items you may purchase locally ie: jewellery/ furniture etc. You acknowledge that you are solely responsible for any import duty or freight costs. Personal belongings and lost items: For security reasons valuables should be kept to a minimum and packed in your hand luggage along with your medicines. It is your responsibility to look after your property at all times and you must ensure you are adequately covered by comprehensive travel insurance in the event of any loss. Disruption to Itinerary Arrangements: APT cannot guarantee exact arrival and departure times for carriers and operators used by APT and APT will not be liable for failure to make connections with any other services or attractions beyond its control. ON RETURN FROM YOUR HOLIDAY Data protection policy: Your personal data will be passed on by APT to any relevant independent suppliers connected with your holiday package who need to know it so that your holiday can be provided and may also be provided to government/public authorities such as customs, immigration and the security services if required. All personal data you give us (including sensitive personal data) will be kept. We will use only names and contact details for marketing purposes unless you notify us that you do not wish to receive future marketing material by writing to APT, Level 4/ 1230 Nepean Highway, Cheltenham, Victoria, 3192. GENERAL INFORMATION Limitation of Liability: 1. Our holiday packages include the services of independent providers, such as hoteliers, airlines, cruise companies and other operators, who are not agents, servants or employees of APT. Although we take care in selecting the independent service providers and the optional excursions conducted by some independent service providers, APT is not responsible for the conduct of the independent service providers, their servants and agents or for any ramifications of that conduct. Optional excursions may, depending on your holiday package, include activities such as climbing, exploring, bike riding, swimming and snorkelling. You accept and assume the risk involved with these activities. 2. If, in the opinion of any representative of APT, your mental or physical condition is such as to affect your own health and safety, render you incapable to care for yourself, cause you to became a hazard to yourself or other passengers or result in you becoming objectionable to other passengers or staff, you will not be permitted to embark or continue on the whole or any part of the holiday package. APT is not liable to you for any costs associated with such decision and you will not be refunded for any part of the holiday package. APT reserves the right to refuse the service of alcohol to anyone who in the opinion of our staff has exceeded their limit. 3. APT accepts no responsibility for any death, injury, illness, loss (including loss of enjoyment), damage, detention, delay (including mechanical breakdown) beyond its control. 4. Any term, condition or warranty express or implied by statute or otherwise in respect of the holiday packages contained in this brochure are excluded to the full extent permitted by law. Nothing in these booking conditions excludes, restricts or modifies the application of the Competition and Consumer Act 2010 (Cth) as amended, consolidated, supplemented or replaced. 5. To the full extent permitted by law, APT's liability arising under or in connection with these booking conditions: (a) is limited to the re-supply of the products or services or the payment of the cost of re-supply of the products or services to you; and (b) excludes liability for any indirect or consequential losses suffered by you or any third party, howsoever caused, including but not limited to pure economic loss or any special, extraordinary or punitive damage to you or any other party. 6. Your travel agent will forward deposits and other payments to us on your behalf, but your travel agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent payments by the travel agent does not constitute receipt of those monies by us and the travel agent has no authority expressed or implied to receive monies on our behalf. There is no liability on the part of APT in respect to any monies paid to your travel agent unless and until APT notifies you (by way of a booking confirmation advice or payment receipt advice) that monies have been received by APT. APT reserves the right to cancel any ticket or booking or refuse to carry any passenger where payment has not been received by APT within the specified time. Medical Assistance: APT does not employ medical staff on our tours. If you require medical attention, local medical services can be contacted immediately. You are responsible for all charges that result from a visiting a medical facility, or for a medical practitioner visiting you. APT is not responsible for the type or quality of the medical services you may receive. Smoking: Government regulations forbid smoking in tourist coaches, however frequent stops are made for those wishing to smoke. Smoking is not permitted in twin share 'matched' rooms. Requests for smoking/non smoking rooms will be passed on to hotels but cannot be guaranteed. Service Enquiries: If a problem occurs during your holiday you should, in your own interests, advise your tour/cruise director so that steps can be taken to resolve the matter. If you remain dissatisfied, any complaint must be made in writing to APT within 30 days. Luggage Limits: Each passenger is entitled to take one piece of luggage that does not exceed 160 cm (63 inches), or weigh more than 20 kg (44 pounds). An extra charge will be imposed to cover porterage handling of any additional luggage. Your tour/cruise director will advise you of the exact additional charge. APT Club Terms & Conditions: Benefits only available on new APT bookings of 7+ days from 21 Jan 2013. Tours booked on other APT Group brands (i.e. Travelmarvel, Botanica, The Captain's Choice Tour) do not count towards APT Club or tier levels, and benefits are not valid. APT reserves the right to revise or alter benefits at any time without notice. Welcome Home Vouchers – Voucher must be supplied at time of booking. Booking must be made within 6 months of return date from previous trip. Voucher may be transferred to family or friends. Limit of one voucher redemption per person, per booking. Complimentary Home to Airport Transfers – Gold and Platinum Members Only. Available to households within a 40km radius to selected airports. For passengers outside this zone, APT will provide a transfer credit of $100 per person. Complimentary pre or post night accommodation – Platinum Members only. Room only. Pre or post trip only. Subject to availability. The hotel will be assigned by APT and will generally be the tour hotel. Merchandise – Gold and Platinum Members only, One merchandise option per Member. Will replace the standard APT travel backpack. Maps Within This Publication: Note that maps may not be to scale. Images Within This Publication: Some images in this publication are copyright of, and have been reproduced with the permission of: istock, Dreamstime, Tourism Tasmania, Garry Moore, Bridestowe Lavender Farm, Seahorse World, MONA (Museum of Old & New Art). Publication No. H4124. Price & itineraries valid from 1 September 2013 – 31 May 2014. Publication is valid from 1 September 2013 and supersedes all previous publications. www.aptouring.com.au GENERAL INFORMATION & CONDITIONS Airfares: Air travel is arranged with independent airlines. APT will arrange air travel as advertised in connection with you holiday package or otherwise arranged with APT. All airfares are subject to flight and booking class availability. Airfares will be booked and ticketed upon receipt of your deposit to avoid price or tax increases. Airport taxes vary for each departure point and routing of airline. Airline schedules are subject to change without notice. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are nonrefundable. Name changes and voluntary date and schedule changes will incur fees. APT is not liable for delays or disruptions of air travel. Once tickets are issued APT will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights. Out of date range flights: If airlines have not published their schedule at the time this brochure was printed or at the time of booking, APT will estimate the cost of airfares connected with your holiday package. When the airline releases flight inventory and airfares, APT will confirm seats and pricing to you by sending you an updated invoice. Once flights have been confirmed by you and payment has been received APT will issue your ticket/s. APT Deposit Cancellation Cover: Conditions apply. Deposit held in credit will exclude fees imposed by third parties in relation to – air and rail travel. When booking airfares through APT (including when taking advantage of a special offer that includes air travel) standard airline cancellation fees will apply. In the event of cancellation, these fees will be deducted from the deposit paid, and therefore the credit being held. Deposit Cancellation Cover applies to new bookings only. After five years, unused credit funds will incur the original cancellation conditions as per brochure. This does not replace travel insurance, which we strongly recommend is organised at the time of booking. Travel Insurance: Travel Insurance is not included in your holiday package. For your protection we strongly recommend that you purchase comprehensive travel insurance that includes (without limitation) coverage for medical expenses, loss of luggage, cruise and land content and airfare charges that may occur due to cancellation, disruption, loss of deposit or strikes. Travel information and documents: After booking you will receive an invoice with all important information relevant to your holiday package. We strongly recommend you check the details carefully and read the included information. Please ensure that you check your flight timings carefully on your tickets, particularly early am departures. Approximately 21 days before departure you will receive your eticket together with your final itinerary. However in the case of late bookings, charges or late payment, tickets may be emailed to you. Special requests: Where a special request (eg. diet, room location, twin or double bedded room, a particular facility at a hotel, flight seat requests and/or particular meals) is an important factor in your choice of holiday, you must advise us when your booking is made. APT will pass your request onto the hotel, airline or other supplier but cannot guarantee that it will be accommodated. APT will also pass on any dietary requests to the airline but we strongly recommend that you check directly with the airline once your tickets have been issued. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. Superdeals: All SuperDeals are strictly limited seats on set departures, subject to availability at time of booking. All other booking conditions apply. Cannot be combined with any other offer. Offers may be withdrawn at any time. 1. Earlybird Savings: Must be booked and paid in full 12 months before your tour departs. Offer only available on tours of nine days or longer. Save up to $960 per couple is based on RT12. 2. SuperDeal Savings: Must book and pay deposit by 31 July 2013. Save up to $500 per couple is based on RT12. 3. Solo Traveller Saving: Saving is 50% discount off the solo supplement on selected tours and dates. Save up to $675 per person is based on RT12. Credit card surcharges: If you pay APT by credit card credit card surcharges of between 1% and 3% will be added your tour price. 27

• Cover