2014 - APT Europe River Cruising Preview

General Information & Conditions The following terms and conditions ('booking conditions') form the basis of your contract with Australian Pacific Touring Pty Ltd ('APT', 'we' or 'our'). Please read them carefully as they set out your and our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions, that you agree to them and that you agree to them applying to your holiday arrangements that you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you. References in these booking conditions to your 'holiday package' are references to the tour or cruise package you have booked with APT. References to "excursions" are references to short trips or tours included or available as part of your holiday package. Governing law These booking conditions are governed by the law in force in Victoria, Australia. BEFORE YOU BOOK Prices – Deposits – Discounts – Payments Your booking price will be set out in this brochure unless it is varied by advertising or a special offer, or is changed after the publication date for any reason, including without limitation, to cover changes in government taxes and charges, exchange rate variations, fuel surcharges, airline charges, a force majeure event or other material increases by suppliers. Once you pay your deposit your holiday package price is guaranteed (except for any changes resulting from a force majeure event – see below). A $1,000 security deposit per person, per holiday package is required within seven days of booking confirmation. Deposit requirements may vary when booking a special offer. Final payment of the balance of your holiday package price is due 100 days prior to departure unless stated in the terms of a special offer. APT reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received by APT within the specified time. All fares and charges are in Australian currency. Payment in full is required at time of booking for reservations made less than 100 days before departure from Australia or New Zealand. If APT is unable to confirm your reservation, all monies will be refunded. Travelling with minors Children under twelve years of age are not recommended on tours and cruises. Children under 18 years of age must be accompanied by an adult and share their accommodation with an adult. Included in Holiday Package Price All coach and travel, accommodation, airfares (as indicated in individual itinerary), gratuities, airport transfers on the first and last day, sightseeing, specified excursions, meals, admissions, port charges and the services of a cruise director as stated in your itinerary. All APT Platinum Series holiday packages include the services of a tour director on Europe land touring portions of the holiday package and also include complimentary beverages throughout (French Champagne, premium spirits and selected wines are not included). Transfers Airport transfers are included on the first and last day of the holiday package at designated times. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss the prebooked transfers must make their own way to/from the ship/ hotel at their own expense. Some holiday packages include group transfers from or in between airports/hotels/ships and vice versa. A group transfer is generally a shared transfer and the type of vehicle used will normally be dependent upon the size of the group. Not Included in Our Cruise and/or Tour Price Airfares (unless stated), airport taxes, laundry, passport and visa fees, food not on the regular table d'hôte menu, drinks may or may not be included as indicated in your itinerary, excess baggage, fuel surcharges and optional excursions and gratuities not specified in your itinerary. Choosing your holiday The holidays contained within this brochure are for departures between 1 March 2014 and 31 December 2014. To maximise your enjoyment of your APT holiday and to ensure that it lives up to your expectations it is important that you choose the right holiday package for you. Our brochures contain limited information, however, there is more information online at www.aptouring.com.au and our qualified staff are available to discuss your options. Hotels Hotel rooms in Europe are often smaller than those in Australia and NZ. APT endeavours to utilise the most suitable accommodation available in each destination to ensure that passengers enjoy high levels of cleanliness, comfort and service. The hotels listed in this brochure will be used on almost all holiday packages, however, if a change is 62 necessary for any reason, APT will endeavour to ensure that alternative accommodation is of an equivalent standard to those shown. Hotel rooms are generally not available for check-in before 3 pm and require check-out by 10 am. Twin or double rooms Accommodation in all hotels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated. Solo Travellers A limited number of single rooms/suites/cabins may be available by request at time of booking your cruise/holiday package. Single rooms/suites/cabins are usually smaller than standard twin or double rooms and often only have one single bed. Single rooms/suites/cabins are not available on certain cruises. Cruising – Cabin/Suite/Stateroom Selection APT will make every effort to assign specific cabins, cabin numbers or locations on the ship if requested. If this is not possible, APT reserves the right to make changes to cabin assignment, within the category booked, without prior notice. Passengers Needing Special Assistance APT welcomes passengers with disabilities or special needs provided they are accompanied by a companion capable of providing all necessary assistance. Any disability or medical condition requiring special attention must be reported to APT at the time of booking. APT will make reasonable efforts to accommodate the special needs of disabled passengers, but is not responsible for any denial of services by carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses. Coaches and minibuses are not equipped with wheelchair ramps. Not all river cruise ships and decks have elevators. Cabin doors and restrooms on river cruise ships are not wide enough to allow access by standard wheelchairs. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the river cruise ship is at anchor. APT is unable to provide individual assistance to any passenger for walking, dining, boarding or alighting coaches or other transportation vehicles or other personal needs. Visa and Passports All passengers must have a valid passport that is valid for at least six months after the holiday package return date. Passengers must consult with the appropriate consulates to ensure that they have any applicable visas for countries included in the holiday package prior to departure. Passengers are solely responsible for meeting necessary passport and visa entry requirements and paying all associated costs. APT is not responsible for delays or missed portions of the holiday package resulting from incorrect travel documents or visas. Health and Fitness A good level of fitness and health is required to participate on APT's holiday packages. In some destinations there are extensive sightseeing excursions by foot and which includes climbing of stairs. Mobility is needed boarding or alighting coaches, river cruise ships and trains. It is your responsibility to advise APT of any pre-existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other passengers. Shore Excursions The timing of the shore excursions on all river cruise ship holiday packages may differ slightly for each package. The published times are a guide only and are subject to change without notice. It is impossible for large coaches to be used for some city sightseeing excursions and many towns and cities will be visited by way of walking tours. For river cruising, clients must be able to climb ramps to embark or disembark river cruise ships. Depending on river levels, these may have a number of steep steps. Freedom of Choice & Signature Experience excursions Minimum and maximum group numbers apply on some Freedom of Choice or Signature Experience excursions. If your first choice of Freedom of Choice or Signature Experience excursion is unavailable you may be asked to choose an alternative. In Vienna, substitute touring may be required when the Spanish riding school is not in operation. Public holidays/festivals Virtually all countries have public holidays, religious or otherwise. The festivities may temporarily disrupt your holiday and some religious holidays may result in a reduction of facilities and entertainment. Late bookings & special offers Many of the hotels and holiday packages included in our late bookings promotions or special offers are also featured in APT's other main brochures and on its website. Late booking promotions and special offers do not apply to existing bookings unless otherwise stated. BOOKING & PAYING FOR YOUR HOLIDAY Airfares Air travel is arranged with independent airlines. APT will arrange air travel as advertised in connection with your holiday package or otherwise arranged with APT. All airfares are subject to flight and booking class availability. Airfares will be booked and ticketed upon receipt of your deposit to avoid price or tax increases. Airport taxes vary for each departure point and routing of airline. Airline schedules are subject to change without notice. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are non-refundable. Name changes and voluntary date and schedule changes will incur fees. APT is not liable for delays or disruptions of air travel. Once tickets are issued APT will have no other liability and will not be responsible for refunding the cost of any services booked in conjunction with the flights. Out of date range flights If airlines have not published their schedule at the time this brochure was printed or at the time of booking, APT will estimate the cost of airfares connected with your holiday package. When the airline releases flight inventory and airfares, APT will confirm seats and pricing to you by sending you an updated invoice. Once flights have been confirmed by you and payment has been received APT will issue your ticket/s. APT Deposit Cancellation Cover Conditions apply. Deposit held in credit will exclude fees imposed by third parties in relation to – air and rail travel, hotels and cabins on some non-Platinum cruises. When booking airfares through APT (including when taking advantage of a special offer that includes air travel) standard airline cancellation fees will apply. In the event of cancellation, these fees will be deducted from the deposit paid, and therefore the credit being held. Deposit Cancellation Cover applies to new bookings only. After five years, unused credit funds will incur the original cancellation conditions as per brochure. This does not replace travel insurance, which we strongly recommend is organised at the time of booking. Travel Insurance Travel Insurance is not included in your holiday package. For your protection we strongly recommend that you purchase comprehensive travel insurance that includes (without limitation) coverage for medical expenses, loss of luggage, cruise and land content and airfare charges that may occur due to cancellation, disruption, loss of deposit or strikes. Travel information and documents After booking you will receive an invoice with all important information relevant to your holiday package. We strongly recommend you check the details carefully and read the included information. Please ensure that you check your flight timings carefully on your tickets, particularly early am departures. Approximately 21 days before departure you will receive your ticket together with your final itinerary. However in the case of late bookings, charges or late payment, tickets may be emailed to you. Special requests Where a special request (eg. diet, room location, twin or double bedded room, a particular facility at a hotel, flight seat requests and/or particular meals) is an important factor in your choice of holiday, you must advise us when your booking is made. APT will pass your request onto the hotel, airline or other supplier but cannot guarantee that it will be accommodated. The provision of any special request does not constitute a term of your contract with us. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. Preview Superdeals and Fly Free Offers* Flights are in economy class with Singapore Airlines (or another airline of APT's choosing), and are subject to availability of airline and booking class. Once class sold out surcharges apply. Flights must be booked by APT. A non-refundable deposit of $1,000 is due within seven days of booking. A second deposit of $2,000 is due by 30 September 2013. Final payment is due by 100 days prior to the tour's departure date. Deposits are considered as a guarantee of the invoiced flight arrangements and once deposit is received, flights will be ticketed. Once air tickets are issued, airline amendment and/or cancellation fees apply and, in some cases, are nonrefundable. All savings are based on high season fares (July) with the exception of tour departing off-peak. Preview offers are subject to strictly limited seats on set departures. Credit card surcharges If you pay APT by credit card credit card surcharges of between 1% and 3% will be added your tour price.

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