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receipts/vouchers and documentation must accompany the refund request. No refund will be made for package features the participant opts not to use. "No show" penalties could be up to 100% of the package or component costs. The rights and remedies made available herein are in addition to any others available under applicable law. However, Operator offers refunds under this agreement with the express understanding that endorsement of a refund by participant(s) constitutes a waiver of any such additional rights and remedies against Operator. See "Cancel for Any Reason and Travel Protection Plan" section below for details on our Cancel For Any Reason Waiver. CHOICE OF LAW; RESOLUTION OF DISPUTES: This Agreement is governed by the laws of, and disputes shall be venued in, the State of New York, without reference to its choice of law doctrine. All disputes, claims or controversies arising out of or related to the services of this agreement shall be submitted to mediation and if the matter is not resolved through mediation, it shall be submitted for arbitration. Unless we agree otherwise in writing, any mediation and/or arbitration shall take place in the State of New York, New York County, and shall be administered by, and pursuant to the rules of, the American Arbitration Association. Disputes shall be arbitrated on an individual basis. There shall be no right or authority for any disputes to be arbitrated on a class action basis or in a purported representative capacity on behalf of the general public, other travel customers or other persons similarly situated. The arbitrator's authority to resolve disputes and to make awards is limited to disputes between you and us alone, and is subject to the limitations of liability set forth above. Furthermore, disputes brought by either party against the other may not be joined or consolidated in arbitration with disputes brought by or against any third party, unless agreed to in writing by all parties. No arbitration award or decision shall be given preclusive effect as to issues or claims in any dispute with anyone who is not a party to the arbitration. Should any portion of this section regarding the arbitrator's authority to resolve disputes between only you and us be stricken from this agreement or deemed otherwise unenforceable, then this entire section shall be stricken from this agreement. The provisions of this section may be enforced in a court of competent jurisdiction and the party seeking enforcement shall be entitled to an award of all costs, fees and expenses (including attorney fees), to be paid by the party against whom enforcement is ordered. This arbitration provision is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act, 9 U.S.C. Sections 1-16, as it may be amended. DOCUMENTS: Documents will be mailed twenty one (21) days prior to departure and if you book before that time, once full payment is received. Document reissue fee is $25.00 per booking plus any supplier fees. CHECK-IN PROCEDURE: Failure to check-in for your flight at the appropriate time may result in denied boarding and a refund may not be granted. Check-in times vary by carrier/airport and all participants are required to check with the carrier for the most current information. PACKAGE PRICE: The package prices include only items specifically stated in the participant(s) itinerary. Certain secondary features of a package (e.g., cocktail party, free sports, etc.) are based on supplier policy and may be changed, added or deleted after printing of literature. Operator has the right to substitute services or accommodations in similar categories for items listed in the literature. PLEASE NOTE: Operator reserves the right to re-invoice participant(s) in case of an error made in computing tour price, or in the event that a change in tax or hotel rate, or if a service fee or surcharge is imposed by the hotel or airline. Foreign government departure taxes, fees and tourist cards may be collected at the destination by the respective government authority. LUGGAGE: Many airlines are now charging fees for your luggage. These fees are payable directly to the airline upon check-in. Check airline baggage fees: http://content.travimp.com/quest/baggage.html Please contact your airline for specific details. These limitations on liability are subject to change. PROOF OF CITIZENSHIP AND ENTRY REQUIREMENTS: Participant(s) are responsible for determining and obtaining proper documentation including any visas or other travel documentation that may be required. Failure to carry proper proof of citizenship may lead to denied entry to aircraft and/or foreign country. All participants are required to check with the appropriate consulate or embassy for the respective destination for entry requirements that apply to them and their travel companions. No refunds will be made if incomplete or improper documentation results in denied boarding or entry. A valid passport may be required and should be valid for a minimum of 6 months after your return date. CANCEL FOR ANY REASON AND TRAVEL PROTECTION PLAN: To have a relaxing, worry-free trip, we recommend our Cancel For Any Reason and Travel Protection Plan, designed exclusively for our participants. To enroll, simply pay the plan cost included on your travel invoice at the time you make your trip deposit. Section I Cancel For Any Reason Waiver reimburses you for any cancellation penalties incurred if you cancel your trip FOR ANY REASON prior to your original scheduled flight departure time. Travel Impressions will refund your money in full, with the exception of the cost of the plan. The Cancel For Any Reason Waiver is provided by Travel Impressions. Section II Travel Insurance includes coverage for trip interruptions, medical expenses, lost/stolen/damaged baggage and personal effects and bag delays, underwritten by Stonebridge Casualty Insurance Company a Transamerica Company, Columbus, Ohio; NAIC # 10952 (all states except as otherwise noted) under Policy/Certificate Form series TAHC5000. In CA, HI, NE, NH, PA, TN and TX Policy/Certificate Form series TAHC5100 and TAHC5200. In IL, IN, KS, LA, OR, OH, VT, WA and WY Policy Form #'s TAHC5100IPS and TAHC5200IPS. Certain coverages are under series TAHC6000 & TAHC7000. Section II is offered through Travel Impressions, which holds an agent or producer license in all Terms and Conditions 29

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